Lulus (www.lulus.com) has a 4.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 80% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 66% of negative reviews. Last updated 2026-08-11.
What people say
A
Alex · 2 reviews · Verified · Experienced 2026-08-10 ·
★★★★★
Beautiful dress, cheaply made
The dress itself is beautiful, and the blue color was exactly as pictured, which is the main reason I’m giving it one star. Unfortunately, the quality and fit were very disappointing.
The stitching around the slit/waist area was poorly done, and the inner lining was completely messed up. Cheap fabric and the sizing also seemed inaccurate. I’m 5’7”, 145-150 lbs, and typically wear a medium, so I ordered my usual size, but the dress was much too tight and extremely uncomfortable to wear.
Overall, the dress felt cheaply made, and unfortunately, I was uncomfortable throughout the entire night. I would have returned it, but I didn’t have enough time before my event. The color and overall look were beautiful, but the quality, construction, and sizing were a major letdown. Not worth the price.
Returns were super easy! I really liked that Id di not have to go through a different portal and make a new account or anything like that. Quality of the items were good for the prices, but definitely could be better. Delivery and communication was faster than expected (1 week).
Reply from Lulus2026-08-10
We're so glad to hear that our return process was easy for you and that delivery was faster than expected! Thanks for sharing your feedback with us! xo
Customer service was great. Received a replacement dress as super broke and the replacement zipper also broke. Poor quality was a disappointment and not I have two dresses that can’t be worn.
Reply from Lulus2026-08-10
Hello Christina! We're truly sorry for any disappointment with your purchase. This is not at all an experience we want our customers to have. We want you to be satisfied with every item you purchase from Lulus, so please don't hesitate to contact our customer care team again (lulus.com/customer service) and we will gladly find a solution for you! xo
S
S C · 2 reviews · Verified · Experienced 2026-08-07 ·
★★★★★
I ordered the dress I loved and it…
I ordered the dress I loved and it didn’t fit! It was easy to return and order a better fit!
Unfortunately this dress is see-through, nice design but it's going back.
Reply from Lulus2026-08-10
Hello Julia, thanks for your review! We're so sorry the dress didn't meet your expectations in person. At Lulus, we want you to feel comfortable and confident wearing our products. Our team of stylists (lulus.com/customerservice) would be happy to help you find items you love! xo
The dress I Oder was used .. it was ripped in different places and unfortunately I couldn’t return it because it was a sell item
I will not be buying from this store ever again .
Fabric was soft and stretchy but nothing to help cinch the waste or battle a little tummy flab.
Reply from Lulus2026-08-10
Thanks for sharing your feedback! We apologize that the fit wasn't quite right for you. We want you to be satisfied with every item you purchase from Lulus, so if you ever need assistance, please contact us (lulus.com/customerservice) and we will gladly help! xo
Don’t give any time to make returns. Purchased for a trip to Montana & didn’t fit, requested to return and by the time I was back from my trip it was too late.
Reply from Lulus2026-08-10
Hi Kelsey, thank you for sharing your feedback with us! We're sorry to hear that your order didn't work out for you. We want you to love every Lulus purchase, so if you are ever in need, please get in touch with our customer care team (lulus.com/customerservice). We would be happy to find a solution for you! xo
J
Jen B. · 1 review · Verified · Experienced 2026-08-06 ·
★★★★★
Elagant, Classy, Fits Beautifully!
This dress was a dream! Got so many compliments from strangers (men and women). The pink is such a beautiful pastel and the pleating on the dress adds such an elegance. Loved every minute of wearing this dress, hated taking it off!
Reply from Lulus2026-08-10
We're so happy to hear you loved the dress and received so many compliments! Thanks for sharing a review! xo
Found two perfect dresses for my Maui vacation! The fit was incredible, the quality was amazing, and the shipping was super fast! It was my first order from lulus- definitely not my last!
Reply from Lulus2026-08-10
We're so happy to hear that you found the perfect dresses for your vacation! We're glad the fit and the quality met your expectations. Thanks for sharing your feedback! xo
Hi Amy, we're so sorry to hear that your order didn't work out for you! To start the return process, you can go to lulus.com/returns. We want you to be satisfied with every item you purchase from Lulus, so if you ever need assistance, please contact our customer care team (lulus.com/customer service) and we will gladly help! xo
C
Courtney · 1 review · Verified · Experienced 2026-08-04 ·
★★★★★
The dress came quickly
The dress came quickly, fit well, and was reasonably priced.
Reply from Lulus2026-08-10
We're so happy to hear the dress was to your liking! Thanks for sharing your feedback! xo
