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Shopping & Fashion

Lulus

203 reviews

4.2203 reviews
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About Lulus

Data updated
Website
www.lulus.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Last 12 months
203 reviews
Replies to negative
66% (23/35)
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Is Lulus legit?

Lulus (www.lulus.com) has a 4.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 80% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 66% of negative reviews. Last updated 2026-08-11.

What people say

K
Kavya · 1 review · Verified · Experienced 2026-08-08 ·

Amazing dress

Amazing dress! I wore it for my grad party! It came so quickly! And it fit perfectly!!! I absolutely loved it and would definitely shop from lulus again!

Reply from Lulus2026-08-10

We're so happy to hear that your dress fit so well and was perfect for your grad party! Thanks for sharing a review! xo

E
E M · 1 review · Verified · Experienced 2026-07-10 ·

Absolutely Beautiful Dress & Amazing Quality!

I absolutely love this dress! The quality is amazing and it looks even better in person. The fabric feels beautiful and the dress is well-made, flattering, and comfortable to wear. The fit was perfect and I received so many compliments! Shipping was also fast and everything arrived beautifully packaged and in perfect condition. The whole shopping experience with Lulus was smooth and easy, from ordering to delivery. I’m very happy with my purchase and would definitely shop from Lulus again. Highly recommend!

Reply from Lulus2026-08-10

We are so happy to hear how much you love your new dress! We're glad the quality, fit, and overall look exceeded your expectations and brought you so many compliments. Thank you so much for taking the time to share a review! xo

c
customer · 2 reviews · Verified · Experienced 2026-08-08 ·

Great dress for baby shower

Wire this dress for my baby shower. I loved it. Very spicy, flowy, and flattering. The material is really nice as well

Reply from Lulus2026-08-10

We're so happy to hear you loved the dress for your baby shower! Thanks for sharing a review! xo

K
Kat · 1 review · Verified · Experienced 2026-08-08 ·

Banging

Banging. My order came so fast and everything fit perfectly.

Reply from Lulus2026-08-10

We're so happy your order arrived quickly and everything fit perfectly! Thanks for sharing your positive feedback! xo

A
Ally · 1 review · Verified · Experienced 2026-08-04 ·

Damaged

Unfortunately, my dress came with part of the seam torn. I wasn’t able to return the dress as I had to wear it for an event later that week, but I was so disappointed in the quality assurance! Otherwise the dress would have been perfect.

Reply from Lulus2026-08-10

Hi Ally, we're so sorry to hear that your dress arrived less than perfect! We will share this feedback with the appropriate teams for further review. We want you to be satisfied with every item you purchase from Lulus, so if you ever need assistance, please contact our customer care team(lulus.com/customerservice) and we will gladly find a solution for you! xo

R
Rebecca White · 1 review · Verified · Experienced 2026-08-05 ·

Great product

Quick shipping, great product. Will buy from Lulu’s again.

Reply from Lulus2026-08-10

We're so happy to hear that you enjoyed shopping with us! Thanks for sharing a review! xo

E
Emma · 1 review · Verified · Experienced 2026-08-06 ·

Both dresses are beautiful and fit well…

Both dresses are beautiful and fit well but the zippers are awful. One dress the zipper is extremely difficult to get up the track and the other dress the zipper came off the track and I have to have it worked on. The size is no issue there is plenty of slack to zip it.

Reply from Lulus2026-08-10

Hello Emma, we apologize for any disappointment with your dresses! We will share this feedback with the appropriate teams and will be in touch to help. We want you to be satisfied with every item you purchase from Lulus, so if you ever need assistance, please contact our customer care team(lulus.com/customerservice) and we will gladly help! xo

J
Jessenia · 1 review · Verified · Experienced 2026-07-20 ·

Beautiful dress

The dress is beautiful, ordering was easy and delivery quick! I needed to exchange for a different size and the return was easy as well!

Reply from Lulus2026-08-10

We're so happy you loved the dress! We're also glad the exchange process was easy for you. Thanks for sharing your positive experience! xo

S
Saira · 1 review · Verified · Experienced 2026-08-07 ·

Recieved a different dress!

The dress we recieved was NOT the dress we ordered!! It came in right before our trip, and I had to just set it aside to return later, but unfortunately we missed the return window and now we're stuck with it. The print, the sleeves, the overall look of the dress, nothing was like the image on the site! Sadly very very disappointed

Reply from Lulus2026-08-10

Hello Saira, we're so sorry to hear that you received the wrong item! We will share this feedback with the appropriate teams and will be in touch. We want you to be satisfied with every item you purchase from Lulus, so if you ever need assistance, please contact our customer care team(lulus.com/customerservice) and we will gladly help! xo

L
Lily T · 1 review · Verified · Experienced 2026-08-06 ·

So cute

So cute! But oh my gosh I washed it and it shrunk sooo much. Now it’s too short and I’ll probably just have to wear it as a bathing suit cover up dress.

Reply from Lulus2026-08-07

Hi Lily! Thanks for your review! We're sorry to hear that your item shrunk after being washed. To preserve the quality of our items, we always recommend following the garment’s care instructions. Please don't hesitate to contact our customer care team (lulus.com/customerservice) if you ever have questions or need assistance, and we'll absolutely do our best to help! xo

A
Alejandra Pineda · 1 review · Verified · Experienced 2026-08-05 ·

The dress's zipper ripped the day of my…

The dress's zipper ripped the day of my event. It had not been working since I received it, and then it broke.

Reply from Lulus2026-08-10

Hello Alejandra, we apologize for any disappointment with your dress! We will share this feedback with the proper teams and will be in touch. We want you to be satisfied with every item you purchase from Lulus, so if you ever need assistance, please contact our customer care team(lulus.com/customerservice) and we will gladly help! xo

A
Ava Benoit · 1 review · Verified · Experienced 2026-08-07 ·

absolutely stunning

The dress was absolutely stunning! I wore it for my senior photos and it shipped so fast 💗

Reply from Lulus2026-08-10

We're so happy to hear your dress arrived quick and was perfect for your senior photos! Thanks for sharing your positive feedback! xo

D
Donna Gant · 1 review · Verified · Experienced 2026-08-05 ·

No problems,no scam

No problems,no scam, no reason to return or discuss. Perfect fit. Thanks so much. Will use LuLus again.

Reply from Lulus2026-08-10

We are so happy to hear that you had such a great experience with your recent purchase! Thanks for sharing a review! xo

K
Kim Duffy · 2 reviews · Verified · Experienced 2026-08-07 ·

Beautiful! Great Quality.

Beautiful!

Reply from Lulus2026-08-10

We're so glad you're happy with your purchase! Thanks for sharing your feedback! xo

K
Kristi · 1 review · Verified · Experienced 2026-08-04 ·

Easy purchasing and return process

Easy purchasing and return process, I was able to try on options and find the dress that worked perfect.

Reply from Lulus2026-08-10

We're so happy to hear that you found the perfect dress! Thanks for sharing your positive feedback! xo

C
Cristina Brea · 1 review · Verified · Experienced 2026-08-04 ·

Easy to order

Easy to order, delivered quickly, returns are simple as well

Reply from Lulus2026-08-10

We're so happy you enjoyed shopping with us! Thank you for sharing your feedback! xo

K
Katie · 1 review · Verified · Experienced 2026-08-06 ·

Amazing returns!

They updated their customer service to make returns so painless and easy! It made it much easier to find the perfect dress for a wedding guest!

Reply from Lulus2026-08-07

We're so happy to hear that you're satisfied with our customer service! We're also glad you found the perfect dress for the wedding. Thanks for sharing a review! xo

M
Monika · 1 review · Verified · Experienced 2026-08-03 ·

Wedding guest dress

The dress, material and quality, is great, fits perfect. The item arrived on time. I returned another dress, that was gorgeous but I am too old for. The return was easy with Happy Returns.

Reply from Lulus2026-08-07

We're so happy to hear that you love the dress and that it fit perfectly! Thanks for sharing your feedback with us! xo

J
Jeniffer · 1 review · Verified · Experienced 2026-08-01 ·

Love the dress!!!

I really love this red dress! The material is great quality and it fits perfectly.

Reply from Lulus2026-08-10

We're so happy to hear that you love the red dress and that the material and fit are perfect! Thank you for sharing your positive feedback! xo

A
Aimee Thompson · 1 review · Verified · Experienced 2026-08-04 ·

Product was as described and true to size

I love my dress and it will be perfect for my event

Reply from Lulus2026-08-10

We're so happy you love your dress and that it will be perfect for your event! Thanks for sharing a review! xo