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Shopping & Fashion

Lulus

203 reviews

4.2203 reviews
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About Lulus

Data updated
Website
www.lulus.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Last 12 months
203 reviews
Replies to negative
66% (23/35)
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Is Lulus legit?

Lulus (www.lulus.com) has a 4.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 80% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 66% of negative reviews. Last updated 2026-08-11.

What people say

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Diane Gassaway · 1 review · Verified · Experienced 2026-08-06 ·

Guest wedding dress

Love the dress it is perfect and fits exactly the way it should

Reply from Lulus2026-08-07

Hello Diane! We're so happy you love the dress and that it fits perfectly! Thanks for sharing your positive feedback with us! xo

M
Merilee · 10 reviews · Verified · Experienced 2026-08-06 ·

beautiful dresses, quick shipping.

I have ordered from Lulu’s several times and the dresses and delivery have been great every time.

Reply from Lulus2026-08-07

We're so happy to hear that you've always had great experiences with us! Thanks for sharing a review! xo

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Pratyusha · 10 reviews · Verified · Experienced 2026-08-06 ·

Lulus has great customer service when…

Lulus has great customer service when it comes to exchanges. I had to exchange my dress for another size and there was limited quantity available. I was concerned the new size would sell out. However, I was surprised as to how quickly Lulu’s sent me the new correct size!

Reply from Lulus2026-08-07

We're so happy to hear that your exchange was a smooth and speedy process! Thanks for sharing a review! xo

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Tonya Thornton · 2 reviews · Verified · Experienced 2026-08-06 ·

Great shoes and dress

Great shoes and dress good quality

Reply from Lulus2026-08-07

We're so happy to hear you're satisfied with the quality of both the shoes and the dress! Thanks for sharing your positive feedback! xo

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Cici L · 1 review · Verified · Experienced 2026-08-04 ·

I love the fit and the color 💕

I love the pattern and the way this dress fits. The fabric and design are beautiful, and it’s very flattering . Overall, it’s a gorgeous dress, and I’m very happy with it.

Reply from Lulus2026-08-05

We're so glad the dress met your expectations in person! Thanks for sharing a review! xo

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Hannah Koonce · 1 review · Verified · Experienced 2026-08-01 ·

fast shipping

fast shipping, & good quality!

Reply from Lulus2026-08-06

Hello Hannah! We're so happy to hear that your order arrived quickly and the quality met your expectations! Thanks for sharing your feedback! xo

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Sara Fritz · 1 review · Verified · Experienced 2026-03-21 ·

Lulus never processed a return I made…

Lulus never processed a return I made and I had to contact shop pay to get a refund. Terrible customer servoce

Reply from Lulus2026-08-07

Hello Sara. We are sorry to hear about any issues with your return. We checked into this and see that we never received a return from your order 601509751, so we are unable to process the return or refund. If you need help with making the return, please don't hesitate to connect directly with our customer care team (lulus.com/customerservice). We would be happy to help! xo

V
Valerie · 1 review · Verified · Experienced 2026-06-15 ·

First time buyer

I ordered an Elegant Admiration Navy Blue Floral One-Shoulder Maxi Dress from the website in June for an event. The ordering process was easy and the dress arrived on time. I felt the cost was good for the quality of the dress. The colors matched what I saw on the website and it looked as I expected. I didn’t end up wearing the dress to the event and considered returning it however by the time I remembered I was beyond the 21 day return window. I liked how the website suggested selling it on Poshmark as an alternative. I did decide to keep the dress because I liked it and hopefully there will be another opportunity to wear it in the future. This was my first time ordering from Lulus and I was pleased with my experience although I do think the return window could be extended to 30 days. I ordered ahead of my event so I knew it would arrive on time so even if I had remembered to look into returning it when we returned from our trip, I think I would have been over 21 days.

Reply from Lulus2026-08-06

Hello Valerie! We are so happy to hear you had a positive first experience with us and that your Elegant Admiration Navy Blue Floral One-Shoulder Maxi Dress arrived on time and met your expectations for quality and appearance. We appreciate your feedback regarding the return window and understand how a longer period would have been helpful given your travel plans. We always value customer suggestions as they help us improve our services. We hope you get to wear your beautiful dress very soon! xo

K
Kate Shriver · 1 review · Verified · Experienced 2026-08-02 ·

I love this outfit

I love this outfit! I’ve been waiting forever for it to be restocked! Shipped quickly too!

Reply from Lulus2026-08-06

Hello Kate! We're so thrilled to hear how much you love your new outfit and that you were able to get it after waiting for the restock! We're also glad it shipped quickly for you. Thanks for sharing your positive experience! xo

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Colleen Debellis · 1 review · Verified · Experienced 2026-08-05 ·

EASY RETURN PROCESS!

Reply from Lulus2026-08-06

Hello Colleen! Thank you for sharing your review! xo

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Lynn Ryan美国 · 2 reviews · Verified · Experienced 2026-08-01 ·

Great product, great customer service

Products are always very cute and customer service is great. Promptly received items, but when I sadly had to return something it was also handled very promptly.

J
Jean美国 · 2 reviews · Verified · Experienced 2026-08-01 ·

All around great experience

The order arrived quickly. I bought a sweater, necklace and a dress. I kept all but the dress. Returning the dress was easy and had no issues

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Sandra Munoz美国 · 1 review · Verified · Experienced 2026-08-04 ·

I absolutely love this brand

I absolutely love this brand. I’ve had a wonderful experience with the quality, and the customer service has been excellent. I’m truly very satisfied. One suggestion I have is that it would be great if frequent customers like me could receive special promotions or generous discount coupons. I shop for dresses almost every month, so rewards for loyal customers would be greatly appreciated.

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Cassie Fraley美国 · 1 review · Verified · Experienced 2026-08-01 ·

BUY THIS DRESS!!

BUY THIS DRESS!!! I am 5’11 and it was not to showy or too short

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Alexis Brown美国 · 1 review · Verified · Experienced 2026-08-04 ·

I love the skirt

I love the skirt. Its a thick, quality slip, with a soft beautiful fabric, and I will wear the life out of this

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Jessica Murphy美国 · 1 review · Verified · Experienced 2026-08-04 ·

I appreciate you guys refunding me for…

I appreciate you guys refunding me for a lost package.

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Bianca Milton美国 · 1 review · Verified · Experienced 2026-08-01 ·

The dresses are great for the price.

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Elizabeth Messina美国 · 1 review · Verified · Experienced 2026-08-01 ·

Very helpful

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Kori Calhoun美国 · 1 review · Verified · Experienced 2026-07-12 ·

Great quality as pictured

Dress comes long (I am 5'3") so did have to pay to get it altered some but overall very happy with quality of product and would definitely recommend (with enough time for alterations if needed)!

Reply from Lulus2026-08-04

We're so happy to hear the quality met your expectations! Thanks for sharing your feedback! xo

D
Dawn美国 · 7 reviews · Verified · Experienced 2026-03-27 ·

I love working with Lulus

I love working with Lulus. There customer service is great and their clothing is a great value!

Reply from Lulus2026-08-04

We're so happy to hear you love shopping with us and appreciate our customer service! Thanks for sharing a review! xo