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Shopping & Fashion

Lulus

203 reviews

4.2203 reviews
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About Lulus

Data updated
Website
www.lulus.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Last 12 months
203 reviews
Replies to negative
66% (23/35)
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Is Lulus legit?

Lulus (www.lulus.com) has a 4.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 80% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 66% of negative reviews. Last updated 2026-08-11.

What people say

A
Adeline美国 · 1 review · Verified · Experienced 2026-08-02 ·

Beautiful but Poor Quality

The purse is beautiful but the chain broke within an hour on the first time I used it. I am really sad about it because I had planned to use it for several more events this year.

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Kaile Gerard美国 · 1 review · Verified · Experienced 2026-08-02 ·

Bad delivery, cute product

Delivery was annoying as it was through Amazon yet they just delivered it to the post office and marked it delivered. So I panicked thinking my package was lost until the next business day. Item was cute but not 100% how I thought it would be, so that added to the disappointment.

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Samantha Scozzafava美国 · 1 review · Verified · Experienced 2026-08-03 ·

Quality of the dress was not worth the…

Quality of the dress was not worth the price.

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TG美国 · 1 review · Verified · Experienced 2026-07-31 ·

Followed the sizing guide (based on…

Followed the sizing guide (based on measurements) and went up a size to large from my normal medium. The large was then so tight? I almost had to cut myself out of it. The dress was also poor quality and did not resemble the images seen on the site. This is not something I would’ve dreamed of spending more that $15 on

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Gayane Martirosyan美国 · 1 review · Verified · Experienced 2026-08-03 ·

I don't like leaving negative reviews

I don't like leaving negative reviews, but I feel I have no choice. I ordered a dress that I need to return, so I contacted customer service and asked for help with the return process. I was told that someone would contact me or that I would receive an email with instructions. Neither happened. I'm very disappointed with the lack of communication and customer service. I feel like I was misled. Do not order from this company if you expect any support after your purchase.

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Abby Eades美国 · 2 reviews · Verified · Experienced 2026-07-31 ·

Cute but bad quality

The dress is cute and gets a lot of compliments but the quality of the material was not worth the money. Felt like SHEIN material.

M
Monument Hill Road Jones Hann美国 · 1 review · Verified · Experienced 2026-07-28 ·

Everything! Amy jones Hanna

Everything!

Reply from Lulus2026-08-04

Thanks for sharing a review! xo

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Norma Bedoya美国 · 1 review · Verified · Experienced 2026-08-02 ·

I love the dress

I love the dress, it fit wonderfully, the material looks and feel extremely good. Truly a dress I don’t regret buying in the slightest

Reply from Lulus2026-08-04

We're so happy to hear you love the dress! We're also glad the fit and material met your expectations. Thanks for sharing your feedback! xo

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Alissa Widlacki美国 · 1 review · Verified · Experienced 2026-07-17 ·

Dress delivered on time

Dress delivered on time, love the fit of the outfit

Reply from Lulus2026-08-04

We're so happy your dress arrived on time! Thanks for sharing your feedback! xo

J
Jacey Davidson美国 · 1 review · Verified · Experienced 2026-07-29 ·

My dress came quickly and fit well

My dress came quickly and fit well. Since I am only 5'1 I did have to get it hemmed, but that is to be expected for my height.

Reply from Lulus2026-08-04

We're so happy to hear your dress arrived quick and fit well! We appreciate you sharing your experience, and we're glad you're happy with your purchase! xo

A
Andrea W美国 · 1 review · Verified · Experienced 2026-08-01 ·

Great option to shop from home!

My orders arrived within days, as promised. All of the dresses were nice, but I ultimately only kept one and returned the others, as expected, unworn and with tags. The return process was easy! The refund to my account was fast. Thank you!

Reply from Lulus2026-08-04

We're so happy to hear your orders arrived quickly and met your expectations! Thanks for sharing your feedback! xo

K
Kristen Bernier美国 · 1 review · Verified · Experienced 2026-07-30 ·

Great assortment of dresses

Great assortment of dresses. This is the second time I've ordered from Lulus for a special event. I live rural and it's well over an hour to drive anywhere I will find a variety of options. I ordered multiple styles in varied sizes depending on style and reviews, keep what I love, return the rest. Returns were even more simple this time around because I could drop the returns off at an Ulta store I need to get to anyway. Both times, I received many compliments on my dresses. Quality was excellent for the price paid.

Reply from Lulus2026-08-04

We're so happy to hear you're satisfied with our dress selection and that it makes shopping for your special events easy! Thank you for taking the time to share your positive experience! xo

K
Kat Jedziniak美国 · 2 reviews · Verified · Experienced 2026-07-30 ·

Great customer support!

Entire order ships quickly, all inventory in stock as described. Product quality and pricing is fair. customer service was quick, helpful and easy both times used. I placed multiple large orders trying to find a dress and when I needed new return codes, customer support was easy to reach and sent new codes right away. It made returns so easy.

Reply from Lulus2026-08-04

We're so happy to hear that your order met your expectations! We're especially glad our customer service was helpful and made your returns easy. Thanks for sharing your positive experience! xo

M
Maria Kuczero美国 · 2 reviews · Verified · Experienced 2026-07-22 ·

East website and fast delivery!

Reply from Lulus2026-08-04

Thank you for your positive feedback! xo

S
Savannah Ethridge美国 · 1 review · Verified · Experienced 2026-08-01 ·

dress fit perfect without any altering and was definitely a stunner as a wedding guest dress i got so many compliments. I am 5'6 130 lbs and got a small

came quick and on time without any issues

Reply from Lulus2026-08-04

We're so happy to hear that your order arrived quickly and without any issues! Thanks for sharing your positive feedback! xo

S
Stacy West美国 · 1 review · Verified · Experienced 2026-07-31 ·

Beautiful color and material

Came quick and color was just as described

Reply from Lulus2026-08-04

We're so happy to hear that your order arrived quickly and the color was just what you expected! Thanks for sharing a review! xo

C
Cristina Heusel美国 · 1 review · Verified · Experienced 2026-07-30 ·

Yes- buy it!

The dress is well worth the sales price. I did cut one of the petals because it looked unnatural at the top of the dress, off the fabric. I'm concerned that after more wears, the fabric will likely get stuck in the zipper as well. Overall, the dress was lovely, and I received several compliments. I'm 5'9 and wore heels, and it came just below my shoes. Bonus for tall gals. I'm in between sizes according to the size chart. I'm a med waist but large hips, so I went with size large, and it fit me just right.

Reply from Lulus2026-08-04

We're so glad to hear you loved the dress and received many compliments! It's also great that the length worked out so well for you. Thanks for sharing a review! xo

L
Leah美国 · 1 review · Verified · Experienced 2026-08-03 ·

Shirts were great

Shirts were great, everything fit well. Arrived timely. Positive experience.

Reply from Lulus2026-08-04

We're so happy to hear that everything fit well! Thanks for sharing a review! xo

T
Teresa Schirmer美国 · 1 review · Verified · Experienced 2026-07-31 ·

The dresses were good quality.

The dresses were good quality, arrived on time and return was quick. Many compliments on the one I kept. Lovely design.

Reply from Lulus2026-08-04

We're so happy to hear you loved the quality and design of the dresses! Thanks for sharing a review! xo

H
Hart's美国 · 4 reviews · Verified · Experienced 2026-08-01 ·

Handbag exactly as expected

Handbag exactly as expected. It is a beautiful bag.

Reply from Lulus2026-08-04

We're so happy to hear that the handbag met your expectations! Thanks for sharing your positive feedback! xo