Lulus (www.lulus.com) has a 4.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 80% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 66% of negative reviews. Last updated 2026-08-11.
Lulu's has made each part of the process (shopping, digital sale code, exchanges and shipping) so seamless for me- thank you!
We are so happy to hear that your experience with us has been so smooth and seamless! This is exactly what we aim for!
Ordered 3 dresses, arrived early, however daughter found one locally and we never opened any of the three. Processed a return and was super easy! Customer service plus!
We're so glad the return process was super easy for you! We appreciate your positive feedback! xo
Loved the dress, fit just right and delivered quickly!!!
We're so happy you loved the dress and that it fit perfectly! Thanks for sharing a review! xo
Fantastic delivery and description One of my most favorite dresses ever
We're so happy to hear that your new dress is one of your favorites! Thanks for sharing your feedback! xo
I LOVE every dress that comes through!! Definitely great products. Order from this store!!
We're so happy to hear how much you love every dress we offer! Thanks for sharing a review! xo
Very understanding and accommodating. Helped resolve my issue quickly! Thank you!
We're so happy to hear we could resolve your issue quickly and effectively. Thank you for your kind words!
Great quality of dress for the price
We're so happy to hear you loved the quality of the dress and found it to be a great value! Thanks for sharing your positive experience with us.
We're so glad to hear that! Thanks for sharing a review! xo
Dress arrived super fast and was as expected based on reviews. The color is gorgeous.
Hello Heather! We're so happy to hear your dress arrived quickly and was just as you expected! We're also glad you love the gorgeous color. Thank you for sharing your positive feedback! xo
I felt so beautiful in this dress. It fit like a glove. My only regret, it was shipped with a snag in the dress.
Hello Renee, thanks for your review! We apologize that this dress didn’t meet your expectations in person. We want you to love every Lulus purchase, so if you are ever in need, please get in touch with us (lulus.com/customerservice). We would be happy to see how we can help! xo
My dress was amazing. I was loving the adjustable straps. Fit true to size.
We're so happy to hear that your dress fit perfectly and that you loved the adjustable straps! Thanks for sharing a review! xo
Customer service is professional and answer all my questions
We are so happy to hear that our customer service team was able to answer all of your questions. Thank you for your positive feedback! xo
Bought it for my stepdaughter and she absolutely loved it.
We're so happy to hear your stepdaughter loved your purchase! Thanks for sharing a review! xo
Easy ordering and easy returns. Love these dresses. The prices and quality is perfect for any occasion.
We're so happy to hear that you love the dresses! Thank you for sharing your feedback! xo
Great customer service! High quality products!
Hello Jill! We're so happy to hear you had a great experience with our customer service and are satisfied with the quality of our products! Thanks for your feedback! xo
The shipping was fast, and the products are great quality as described. I order through here with almost every pouting that I have.
We're so happy to hear you enjoy shopping with us! Thanks for sharing a review! xo
Very good customer service. Can be confusing with sizing. But very responsive and timely deliveries.
We're glad to hear that! If you would like additional insight regarding sizing for future purchases, please reach out to our team of fit experts (lulus.com/customerservice). We want to help you shop with confidence! xo
The shipping was fast and the outfit was as pictured. I got a lot of compliments on the dress
Hello! We're so happy to hear your order arrived quickly and that you loved the outfit! We're glad you received so many compliments on the dress. Thanks for sharing your feedback! xo
We are so happy we are your favorite store! Thanks for sharing a review! xo
Was worried I wasn't going to be able to return my dress that I did not need and did not wear. The rep on the phone was super kind and understood my circumstances and extended my return. Thank you so much!!! Really appreciate that and because of that, I will definitely continue to shop with Lulus. 😊
We're so happy to hear that our team was able to assist you with your return! Thanks for sharing a review! xo
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