Lulus (www.lulus.com) has a 4.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 80% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 66% of negative reviews. Last updated 2026-08-11.
Selina was great and helped me return two items from my order. I had missed the return window and she was kind enough to let me return the items for a store credit even though I was past the return date. I really appreciate it!
We're so glad to hear that our team was able to assist you with your return! Thanks for sharing your experience! xo
Loved my dresses!!! I worry about ordering online. Will it fit? Is this a scam site? Is it quality??? Well I’m happy to report, Lulus is legit! My dresses were purchased for attending a wedding and they are perfect! I will order from Lulus again.
Hello Heather! We're so happy to hear that your dresses were perfect for the wedding! It's wonderful to know that your online ordering experience was a positive one and that you'll be ordering from us again. xo
The return expired too quickly and I was not adequately informed of the timeframe until it was too late. As a frequent customer, this will make me less likely to buy in the future.
Hello Cait! Thank you so much for taking the time to share your feedback. As a customer, it is always valuable to us. We are so sorry to hear that those items didn't meet your expectations in person and for any frustration with the return policy. We would never want this to come as a surprise so we have this information directly on site at www.lulus.com/customerservice/returnspolicy. We understand that things happen and we are here to help! If you ever have any questions or concerns, please don't hesitate to connect with our customer care team. We'd be happy to see what options we may have for you. xo
Dress was perfect. Wedding appropriate, everyone loved it
We're so happy to hear the dress was perfect for the wedding and that everyone loved it! Thanks for sharing your feedback! xo
Great selections at reasonable prices! Quick shipping and easy returns. Perfect for sorority rush, wedding, or any special occasion
We're so happy to hear you found great items with us! We appreciate you sharing your positive feedback. xo
I had a terrible experience with Lulus and would not recommend buying from them. I ordered a dress based exactly on the measurements provided in their size chart, expecting it to fit as advertised. Unfortunately, when it arrived, it was nowhere close to the correct size. The sizing guide was completely misleading, and I ended up with a dress I couldn’t wear. To make matters worse, their return policy is incredibly unfair. Because a few days had passed before I was able to start the return process, they refused to let me return or exchange the dress. So now I’m stuck with an expensive dress that doesn’t fit, even though I followed their sizing recommendations. A company that stands behind its products should take responsibility when their size chart is inaccurate and should offer reasonable return or exchange options. Instead, Lulus left me with no solution and terrible customer service. I definitely won’t be shopping here again.
Hi Yoania, thanks for sharing a review! We are truly sorry to hear about your experience with your recent purchase and the issues you encountered with the sizing and return process. We understand how frustrating it is to receive an item that doesn't fit as expected. We want you to be satisfied with every item you purchase from Lulus, so if you ever need assistance, please don't hesitate to contact our customer care team (lulus.com/customer service) and we will gladly help! xo
Item was as described. Beautiful dress. Good quality! Size exchange was easy. Very pleased
We're so happy to hear you loved the dress and its quality! We're also glad the size exchange was easy for you. Thanks for sharing your positive feedback! xo
It been a long time and don't remember what I purchased.
Thanks for taking the time to share your rating! xo
Customer service representative was friendly, helpful, and made the return process easy.
Hello Mariel! We are so happy to hear that our customer service team was friendly and helpful, making your return process easy! Thank you for sharing your positive feedback! xo
My dress came very fast and it was exactly like the pictures online. It is so comfortable and pretty.
Hello Lauren! We're so happy to hear your dress arrived quickly and was exactly like the pictures! We're also glad you found it comfortable and pretty. Thanks for sharing your positive feedback! xo
Hi Estefania! We're so happy to hear you loved both dresses! Thank you for taking the time to share your positive experience with us. xo
Hello! We are sorry to hear that you have not received your package! This is not a typical experience at all, and a member of our customer care team will be reaching out to you via email shortly to help. xo
I’m not sure why it takes an entire month to get my money back. I still haven’t seen it. This is ridiculous and I don’t plan on buying from this company again.
Hello Kayla. Thank you for sharing your feedback with us. We checked your return and refund and see it was refunded on 7/27. Depending on your bank's policies, it may take 3 to 5 business days for it to post to your account. If you have any questions, please don't hesitate to reach out to our customer care team directly (lulus.com/customerservice). We would be happy to help! xo
Hello Mary! We're so happy to hear that your ordering experience was quick and easy! We really appreciate your positive feedback. xo
Quick to purchase, and beautiful variety of merchandise , as well as sizes
We're so happy to hear that you enjoyed shopping with us! Thanks for sharing your feedback! xo
Please return my items that are soooo oversized
Hello, thank you for sharing your feedback with us! We’re sorry that the items didn't fit as expected. We want you to love every Lulus purchase, so if you are ever in need, please get in touch with us (lulus.com/customerservice). We would be happy to find a solution for you! Xo
Great company!!! Amazing dresses!! Lightening fast delivery!! 5stars!
We're so happy to hear you had such a great experience with us! Thanks for sharing a review! xo
Ordered a navy blue dress-couldn't even figure out the lace up part and sent back and they said they would not give me back my money because it was damaged and sent a picture of a heather purple dress that was not the dress I ordered. They tried to convince me it was the lighting that turned it into a totally different color. Have ordered a lot but will not order again
Hi Suzanne, thanks for sharing your feedback! We're so sorry to hear about your experience with the return process. If you need assistance, you are welcome to reach back out to our customer care team (lulus.com/customerservice) with your order details. We absolutely hear your concerns and would love to look into this issue with you! xo
Hello Jenna! Thank you for taking the time to share your review! xo
The dress I ordered had a tie in the back. The first time I tried to tie it, it pulled right off. I had to sew in back on in order to make in wearable.
Hello Brooke. We are so sorry to hear about the tie breaking! This isn't a typical experience at all, and a member of our customer care team will be reaching out to you via email shortly to help! xo
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