Lulus (www.lulus.com) has a 4.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 80% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 66% of negative reviews. Last updated 2026-08-11.
Great quality dresses and easy returns if needed!
Hello Erin! We're so happy you love the quality of our dresses and found the returns process easy! Thanks for sharing your positive feedback! xo
Hi Magdalena! Thank you for sharing! xo
The customer service rep was concerned and generally helpful.
Hello Regina! We are so happy to hear that our customer service representative was concerned and helpful! Thank you for your positive feedback. xo
I absolutely love the dress that I received. I am quite pleased with the quality and fit for the price. Order processing and delivery was also quite timely. I have bought from Lulu's before and would buy again in the future
We're so happy to hear that you love the dress! We're glad the fit and quality met your expectations. Thanks for sharing a review! xo
The two piece mustard yellow outfit looks great, fits well. The only hang up is the slits go all the way up to the waist making sitting or any other position other than standing impossible
Hello Lisa, thanks for your review! We apologize that the outfit didn’t meet your expectations in person. We want you to love every Lulus purchase, so if you are ever in need, please get in touch with us (lulus.com/customerservice). We would be happy to see how we can help! xo
I've ordered from Lulus several times, and they've become one of my go-to places for dresses for special occasions. Most recently, I needed dresses for two very different weddings: one black-tie wedding and one outdoor summer wedding. Lulus had an excellent selection for both, making it easy to find styles that fit each dress code. Whether you're shopping for a wedding, formal event, or another special occasion, they have a huge variety of dresses and dress clothes to choose from. The quality has been great, especially for the price, and everything I've ordered has matched my expectations. Shipping has always been fast, and on the rare occasion I've had a question or needed assistance, their customer service has been friendly, responsive, and helpful. Their return process is also straightforward and easy to use, which makes ordering online much less stressful. I honestly have nothing bad to say about my experiences with Lulus. Between the selection, quality, fast shipping, excellent customer service, and hassle-free returns, I wouldn't hesitate to order from them again.
We are so happy to hear that we have become your go-to for special occasion dresses! We're so glad you found the perfect styles for both a black-tie and an outdoor summer wedding. We truly appreciate your kind words about our quality and customer service. Your feedback means a lot to us, so thank you so much for sharing a review! xo
We appreciate your feedback regarding pricing. Please know your feedback is important to us and helpful. Thanks for sharing a review! xo
My order came so quickly, within one or two days! And the return process was easy. I got my refund within a couple weeks. I wish free returns were offered still, but the ~$7 isn’t too bad.
We're so glad to hear your order arrived quickly and that the return process was easy for you! Thanks for sharing your feedback! xo
Great quality clothes at a reasonable price. Have always loved shopping here
We're so happy you love shopping with us! Thanks for your positive feedback! xo
My guests love my dress at my ceremony. Very well constructed and fit amazingly. My dress was delivered a couple days early so that was great.
We're so happy to hear your dress fit perfectly and that your guests loved it at your ceremony! Thanks for sharing your positive experience! xo
The dress arrived quicker than expected and was a perfect fit and great quality for my picky teen.
We're so happy to hear the dress arrived quickly and was a perfect fit for your teen! Thanks for sharing a review! xo
Great quality product. Fast shipping!
We're so happy to hear you're satisfied with your order! Thanks for sharing your feedback! xo
Love the brand. Exchanges & returns are super easy. Great quality. Big fan.
We're so glad to hear you enjoy shopping with Lulus! Thanks for sharing a review! xo
Customer service was great. I ordered 2 dresses, as I couldn’t decide which to wear, with the expectation of an easy return of the dress not chosen. Return was easy, quick, and no hassle in getting a full refund. Not to mention the dress I kept was FABULOUS!!
We're so happy to hear that you're satisfied with our customer service and that the returns were easy for you! Thanks for sharing your feedback! xo
Happy with the quality of the dresses I ordered, reliability of tracking, and easy return process.
We're so happy to hear you're satisfied with the quality of your dresses! Thank you for sharing your positive feedback! xo
We're so happy to hear that you are satisfied with your purchase! Thanks for sharing your feedback! xo
Great customer service super fast response and so kind that they let me do a late return!!
We're so happy to hear you had such a great experience with our customer service team! Thank you for sharing your feedback! xo
Disappointed in your return policy.. 26 days.. even Amazon is 30
Hello Riley. Thank you so much for taking the time to share your feedback. As a customer, it is always valuable to us. We are so sorry for any frustration with the return policy. We would never want this to come as a surprise, so we have this information directly on site at www.lulus.com/customerservice/returnspolicy. We understand that things happen, and we are here to help! If you ever have any questions or concerns, please don't hesitate to connect with our customer care team. We'd be happy to see what options we may have for you. xo
I always find great quality dresses on lulus and get compliments every time. Love the reviews and photos ti help make sure I'm getting the correct size. Any special event to attend lulus is always my first visit.
We're so happy to hear you always receive compliments on our dresses! We appreciate you making us your first stop for special events. Thanks for sharing a review! xo
Although the dress is made from polyester it good quality and great for the garden party I attended. I wish Lulus had more cotton dress options though.
We're so glad to hear that the dress was perfect for your garden party! Thanks for sharing your feedback! xo
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