Lulus (www.lulus.com) has a 4.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 80% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 66% of negative reviews. Last updated 2026-08-11.
Hi, one of the pieces I purchased broke the second time wearing it it’s extremely upsetting ……
Hello Leah, we're so sorry to hear that! We will share this feedback with the proper teams and will be in touch for further review. We want you to be satisfied with every item you purchase from Lulus, so if you ever need assistance, please contact our customer service team(lulus.com/customerservice) and we'd be happy to help! xo
How easy it was to ordered the items. The styles, colors and the reasonable prices & quality of merchandise.
We're so happy to hear that you found the ordering process easy and love our clothing options! Thanks for sharing your positive feedback! xo
Lulus has become my go-to for a variety of clothing types. Although known best for their dresses, I shop for their skirts, bottoms, and tops. The selection is varied and extensive, the styles are exciting, and importantly - the quality has been excellent. Their clothing fits true to size, and their customer service is responsive and helpful.
We are so happy to hear that we have become your go-to store! We truly appreciate your kind words about our clothing and our customer service. Thank you for sharing your positive experience! xo
Hello Nicole. We are so sorry to hear that you have not received your package! This isn't a typical experience at all, and a member of our customer care team will be reaching out to you via email shortly to help. xo
Very helpful and patient as we worked through the issue
Hello! We are so happy to hear that our team was helpful and patient as we worked through the issue! Thank you for your positive feedback. xo
Quick and responsive shipping and general customer service. Great quality, especially for the price!
Hello Kristina! We're so happy to hear that you're pleased with the quick shipping and the quality of our products, especially for the price! Thanks for sharing your positive feedback! xo
I bought this dress for my daughter's graduation party and both straps broke in the middle of the event.
Hello Erika, we apologize for any disappointment with your purchase! We will share this feedback with the appropriate teams and will be in touch. We want you to be satisfied with every item you purchase from Lulus, so if you ever need assistance, please contact our customer care team(lulus.com/customerservice) and we will gladly help! xo
The agent I spoke with handled my problem quickly and effectively. She was professional and respectful. I appreciated every aspect of my experience with her.
Hello Samantha! We're so happy to hear that our team was able to assist you quickly and effectively! We truly appreciate you sharing your positive feedback with us! xo
I purchased a dress from Lulu's, and unfortunately, the zipper broke. I wanted to exchange it for the exact same dress in the same size, but the website didn't allow me to make an exchange for the identical item electronically. I called customer service and spoke with Leo, who made the entire process effortless. He quickly helped me exchange the dress for the exact same size, and my replacement arrived on my doorstep the very next day. I truly appreciated the excellent customer service and how easy Leo made the experience.
Hello Danielle! We are so happy to hear that we were able to help with your exchange and make things right! Thank you for taking the time to share your experience with us. xo
The dress fit perfectly for not even trying it on. Thank you
Hello Denise! We're so happy to hear that the dress fit perfectly! Thank you so much for taking the time to share your positive feedback. xo
Thanks for sharing your feedback on our items! xo
I like shopping online with this company. They have cute clothes. Never had an issue with returning items from them.
We're so happy to hear you enjoy shopping with us! Thanks for sharing your review! xo
The dress was perfect for my bridal shower. Even though it was a casual event, I wore this and felt so comfortable all day long. I got so many compliments and it fit perfect.
We're so happy to hear the dress was perfect for your bridal shower! We're also glad that you felt comfortable and received so many compliments. Thanks for sharing your positive experience! xo
The piece was a high quality material and zipper was sturdy. I liked the fast shipping. The order was exactly as advertised. The product sizing was PERFECT! I am obsessed and will be purchasing again.
We're so happy to hear that you love the quality and fit of your recent purchase! Thanks for sharing a review! xo
Great quality, timely shipping! My original dress was too small and I had to return it. I ended up purchasing a size up and returning the 1st dress. The return process was very simple.
We're so glad to hear that the quality met your expectations! Thanks for sharing a review! xo
Very like it . Always in time , easy exchange and nice clothes .
Hello Elena! We're so happy to hear that you love our clothes, that they arrive on time, and that exchanges are easy! Thanks for sharing your feedback! xo
Really pretty, high quality dress! Size runs true to small. Non stretch material with a fitted waist. Shipped fast.
Hello Christine! We're so glad to hear you found the dress pretty and high quality! We appreciate you sharing your feedback regarding the sizing and material. xo
I love the fit and look of the ruffled top - it's definitely a statement piece! I sized up to an XL based on other reviews. I'm 5'5", 170 lbs, and a little busty (Elomi bra 34K), so by sizing the hook & eye closure isn't stretching tight over my chest.
Hello K.D.! We're so happy to hear you love the fit and look of the ruffled top! It's wonderful that it's a statement piece for you. We appreciate you sharing your sizing experience; it's very helpful for others. xo
The dresses I bought were very beautiful, but could have been better quality. Some threads of the dress were not sewn on correctly and were loose. I would say that the dresses are also not true to size, I ordered a small but the straps were incredibly large and I had to get the dress altered. However, I appreciate that the shipping was very quick.
Hello Siobhán! We're so sorry to hear that your purchase didn't quite meet your expectations and arrived less than perfect. We want you to be satisfied with every item you purchase from Lulus, so if you ever need assistance, please contact us (lulus.com/customer service) and we will gladly help! Thanks for sharing a review! xo
The customer service was SUPER helpful and made the overall experience amazing.
Hello Kaitlyn! We are so happy to hear that our customer service made your experience amazing! Thank you for your wonderful feedback. xo
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