Wild Oak Trail

Hi there! Thanks so much for taking the time to share your feedback, it means a lot to us!! Looking forward to working with you again in the future!

Thank you for sharing your feedback. We’re truly sorry for the incorrect information you received regarding the thimble hole diameter for your Martin heater. We understand how frustrating it must have been to prepare your installation around that measurement, only to have to make changes and coordinate with your propane provider again. That should not have happened, and we take full responsibility for the inconvenience this caused. Thank you again for bringing this to our attention. Your experience helps us improve, and we truly appreciate your patience and understanding. — The Wild Oak Trail Team

Hi Kiwi, We’re really sorry for the confusion and totally understand your frustration. When you placed your order, the item was listed as backordered (meaning we could still place an order with the manufacturer just with a delay in shipping), but shortly after, several more orders for that product came in, and we had to update the status to out of stock as the manufacturer only allows so many backorders to be placed while they update their inventory. Our team mentioned the small credit card processing fee at the time, but we’ve since refunded that in full as we didn’t want you to feel penalized for a misunderstanding. We truly appreciate your feedback—it helps us communicate more clearly and improve how we handle backorders. Thanks for taking the time to share your experience, and we hope you’ll give us another chance in the future. Warm regards, The Wild Oak Trail Team

Hi Jo Ann! What a sweet review! Thanks so much for taking the time to share that, it made our day! We hope you enjoy your heater and we look forward to working with you again in the future!

Hi Margaret! Thanks so much for sharing that! It means a lot to us :) Looking forward to working with you again in the future!

Hi Robert! Thanks so much for taking the time to leave us a review :) We're so glad to hear you're super satisfied with your order. We look forward to working with you again in the future!!

Hi Janel! Thanks so much for your feedback! Super happy to hear you think Wild Oak Trail is a great company, that means a lot! Regarding your toilet, I know those models are made to order so they can take a little longer than the average system, but I sincerely apologize if the wait time wasn't communicated to you! Also I haven't heard before about the smell issue while it's burning from other customers, I'm wondering if your vent fan needs a little tweaking perhaps. Josh has tried to reach you a few times to do some trouble shooting but we haven't been able to reach you yet, so if you see this please give us a call and we can see if there is something that we can do to help.

Hi Dennis! Thanks so much for taking the time to leave your review! It makes such a huge difference to small businesses like ours, we really appreciate it! We look forward to working with you again in the future!

Hi Kim! We're so happy to hear you had such a positive experience working with us! Thanks so much for taking the time to share that, it made our day!

Hi Mark! Thanks so much for taking the time to share that. We're so glad to hear everything went well and we hope to work with you again in the future!

Hi Rodney, We completely understand how frustrating this was for you, and we’re sorry you had to go through it. We submitted your address correctly to the manufacturer, but the shipping label was missing a number unfortunately. I reviewed the correspondence you had with our team and it looks like we were fact finding to see what happened and looking into it for you, however the issue was resolved so quickly there wasn't any more action needed on our end. Rest assured we would have continued to work on this until you had your unit in your hands. We’re following up with our partners to make sure this kind of mix-up doesn’t happen again. —The Wild Oak Trail Team

Hi Charis!! What lovely feedback! We really appreciate you taking the time to share your experience!

Hey Garnett, Thank you for taking the time to leave us a review. If we can be of any further help please reach out!

Thanks so much for sharing Wasichu!

Thank you so much for that positive feedback Andi!

Thanks for taking the time to share that Wendy!

Thanks for taking the time to share that Gary!