Willis Orchard Company

We would prefer that customers contact us immediately if they receive a plant in poor condition rather than try to "save" the plant. We have no way of knowing what the plants look like upon receipt if we are not notified immediately. Please contact us at the end of June if the plant has failed to come out and we will be happy to go through the warranty process with you.

We checked our email account and did not see where you have contacted us regarding the banana. Please email pictures to [email protected] so we can take a look. Also, we would advise that if you receive something in poor condition from us to let us know immediately. Take pictures and email them to us right then so that we can resolve the problem and make things right.

It is a very rare occurrence for one of our customers to have a total failure. We do have a warranty on our plants that lasts until the end of the summer. Please email [email protected] for instructions on how to proceed with the warranty. We look forward to helping you with a second chance!

We give customers (3) business days to let us know if there is a problem with the delivery. After the (3) day window has passed, it is to be understood that the plants were in good enough condition that the customer accepted the delivery & planted the products. We also do not sell trees on a trial basis and as such, if they fail after being transplanted, there is no refund. However, if the trees fail after being transplanted, you are given a credit for the value of the plants to have a second chance. You may re-order the raspberry plants in July when we begin taking pre-orders and we will ship them sometime between December and March 15th.

The loquat trees are not grafted nor are they seedlings. They are grown from rooted cuttings. We apologize for any inconvenience.