wolky.com

We’re sorry to hear about your experience and appreciate you bringing this to our attention. We did receive your email requesting an exchange, and while there was a short delay in our response time due to a higher-than-usual volume of inquiries, your exchange was processed and shipped as soon as we were able. We understand how frustrating it can feel when you’re waiting for a reply, and we apologize for any confusion this caused. We do our best to manage all requests like this, through email so we can keep accurate records and ensure each order is handled correctly. We’re glad we were able to get your exchange completed, and we appreciate your feedback as it helps us continue improving our response times and communication. If you have any additional questions about your exchange, please reply to our email and we'll be happy to help.

We’re sorry to hear about your experience and appreciate your feedback. The delivery timeframe shown at checkout and in the order confirmation reflects the information provided at the time of purchase. Once an order is processed and shipped, a separate confirmation email is sent with tracking information reflecting the actual shipment status. In some cases, system-generated estimated timelines may appear alongside tracking details, but these do not override the shipping confirmation once an order has been fulfilled. Return labels are typically generated and sent within 1 business day of the request. In this case, there was a slight delay; however, we did reach out during the process to provide an update. Once a return is received and inspected, refunds are processed within the standard 14-day timeframe as communicated at the time of the return request. We understand that timing and expectations can sometimes feel unclear, and we appreciate your feedback as we continue working to improve both our communication and service.

Thank you for your feedback. The delivery dates shown at the time of purchase are estimated timeframes for when the product is expected to arrive, not guaranteed delivery dates to the customer. This is especially the case for pre-order styles, as our shoes are handmade and production timelines can occasionally shift. To clarify the timeline, both pairs in your order were pre-order items placed on March 2 with estimated delivery timeframes shown at checkout. One pair became available sooner and shipped on April 15, while the second pair remained on backorder due to production timing. On Monday, I responded to your inquiry with an update regarding your order. On Tuesday, you requested a refund, which I processed promptly once received. I’m sorry for the frustration this experience caused and appreciate you taking the time to share your feedback.