wolky.com

Thank you for your message, and I’m sorry for the frustration this has caused. I did receive your return request on Monday, and our return labels typically take 1–2 business days to be issued. In this case, I was out of office for a short period, which did cause a slight delay in processing. I did go ahead and send your return label as soon as I was back and able to process it, and it was issued shortly after. I also followed up to confirm it had been sent. I’m sorry if there was any confusion or if it felt like you were not being assisted during that time. That was not our intention, and I do understand your concern about wanting to return the shoes as quickly as possible. I also did see your recent dispute/feedback. We absolutely take all customer concerns seriously, and I’m happy to continue assisting you directly here so we can get this resolved properly. If you are still unable to locate the label, please let me know and I will resend it immediately.

We’re so glad to hear the return process was easy for you. We really appreciate you taking the time to share your experience!

We’re glad your order arrived on time and everything went smoothly. Thank you for your feedback.

We’re glad to hear the refund process went smoothly for you. We really appreciate you taking the time to share your experience!

Thank you for your feedback, and I’m sorry to hear about the frustration with the timing and the fit. The item was placed on backorder at the time of purchase, and that information was also included in the order confirmation email. Unfortunately, the shipment was later delayed due to factory timing issues, which extended the delivery beyond the original estimate. I’m sorry the shoes didn’t end up meeting your support needs. If there’s anything else I can help with, I’m happy to help.

Thank you for your feedback, we’re glad to hear your order arrived quickly and that you love the style. We’re sorry the fit wasn’t quite right and that the size and color you’re looking for have been difficult to find. We understand how frustrating that can be, especially when you’ve found a style you really like. We appreciate you taking the time to share your experience, and we hope you’re able to get the size you need soon. Please don’t hesitate to reach out if we can help in the meantime!

Thank you for your feedback, we’re so glad to hear your shoes arrived promptly and safely. We appreciate you taking the time to share your experience!

We’re glad to hear the ordering and return process was easy, and that at least one of the styles worked out well for you. That said, we’re sorry the sizing across the different styles was inconsistent and made finding the right fit more challenging than expected. Wolky sizing can vary a bit depending on the specific last and design, especially around the instep and ankle area, so your experience is helpful feedback for us. If you ever need help in the future, we’re always happy to look at specific styles with you to try and narrow down the best size options. Thanks again for your review!

We’re glad to hear the ordering process was easy and that your sandals arrived quickly. We truly appreciate your support!

Thank you so much for your feedback! We’re glad we were able to assist you quickly when you reached out, and we truly appreciate your understanding. For reference, orders typically ship out the following business day and arrive within 5–7 business days depending on location. We’re always happy to help if any questions come up along the way. Thank you again for your support!

Thank you so much for your kind feedback! We’re glad to hear you love the shoes. Regarding removable footbeds, we do offer Tulip footbeds, which are used in some of our styles, including our popular Jewel model. If you have any questions or need assistance, please feel free to reach out to us at [email protected], we’re happy to help! We truly appreciate your support.

We’re glad to hear your order arrived quickly and that you love the color and find the style as comfortable as the pair you purchased years ago. We truly appreciate your continued support!

Thank you for your honest feedback! We’re glad to hear the sandals fit well and that your order arrived quickly. We also appreciate your note regarding the website navigation, feedback like this is very helpful, and we’ll pass it along to our team as we continue to improve the user experience. Thank you again for your support, and we’re glad you’ve enjoyed your Wolky sandals over time!

Thank you for sharing your feedback, and we’re sorry to hear that the Nimes did not feel the same as your previous pairs. We understand how disappointing that can be, especially after years of wearing a style you’ve enjoyed. While the Nimes design remains consistent, materials can feel different over time and between suede/nubuck and smooth leather. We understand that this change may affect comfort, particularly if you’ve been used to a softer, more broken-in feel from earlier pairs. We appreciate your loyalty and regret that this pair did not meet your expectations. If you’d like any assistance or have questions about fit or alternative styles, our team is always here to help. Thank you again for your feedback and support.