I used WonderConnect while on vacation in Mexico
I used WonderConnect while on vacation on the Yucatan Peninsula in Mexico. Unfortunately, I am very disappointed and will not use WonderConnect’s service again. In Mexico, it is absolutely essential that roaming and switching to another network work properly. I was only able to establish a connection with the local provider, AT&T. Connecting to other networks was not possible, even when selecting a network manually. We also had a second cell phone from a different eSIM provider with us, and switching networks worked without any problems on that device. Therefore, this was disappointing and, for me, unusable.
Hi David, We're truly sorry to hear that your experience in Mexico was disappointing. We know how frustrating it is when mobile data doesn't work as expected while traveling, especially when you're relying on it to stay connected. According to our records, your eSIM successfully connected to one of the supported networks and approximately 3 GB of data was transferred during your trip. However, we completely understand that this doesn't change the fact that you experienced connectivity issues in other locations. During your conversations with our AI support assistant, you were advised to manually select one of the supported partner networks. Later, the connection was refreshed from our side and you were asked to switch your device to 4G. Unfortunately, we didn't receive any further replies, so we were unable to continue the troubleshooting process while you were still traveling. Our Mexico eSIM supports AT&T and Movistar. Telcel is not included with this particular product, so it is expected that it cannot be selected. At WonderConnect, we genuinely care about resolving issues when they occur. If there is a technical problem with one of our eSIMs, we will do everything we can to investigate it, including working directly with our local network partners where necessary. Unfortunately, once a trip has ended, it is no longer possible to accurately determine the network conditions at a specific time and location, which makes a retrospective investigation very difficult. Even so, we take your feedback seriously. We will review your experience with our local network partners to ensure that network availability and service quality on our supported networks continue to meet our standards. We're truly sorry that we couldn't provide the experience you expected. Should you ever decide to travel with WonderConnect again, please don't hesitate to contact us while you're on your trip. Our team is always here to help, and we'll do everything we can to get you connected as quickly as possible.
