Hi Stephanie,
We're sorry to hear our mascara didn't meet your expectations. Our tubing formula is designed to deliver length and definition without clumping or flaking, so we're disappointed to hear that was your experience. We appreciate your honest feedback and would love the opportunity to make things right if you reach out to our support team.
– The WOWCOMBO Team
Hi Joy,
Thank you so much for your wonderful review! We're delighted to hear our mascara helped define your lower lashes and even reached lashes that other mascaras missed.
Thank you for choosing WOWCOMBO and for sharing your experience! ❤️
– The WOWCOMBO Team
Hi Claudia,
We're very sorry to hear about your experience. Delays in delivery are frustrating, and we're sorry the product didn't meet your expectations. Our mascara is manufactured to meet cosmetic safety standards. Please contact our support team so we can investigate and make this right for you.
– The WOWCOMBO Team
Hi Lizzy,
We're sorry to hear that your experience didn't meet your expectations. Our message inviting reviews is sent to customers after purchase, regardless of whether they've already shared feedback - it wasn't intended to dismiss your concerns.
We're also sorry about the delivery delay and that the mascara wasn't a good fit for you. If you ever decide to contact our support team, we'd be happy to assist with your concerns and do our best to make things right.
– The WOWCOMBO Team