Hi M-L,
We're sorry to hear the mascara didn't live up to your expectations. Our tubing formula is designed to add visible length and definition, but we understand results can vary depending on lash type and application. We appreciate your honest feedback and will share it with our team as we continue to improve.
– The WOWCOMBO Team
Hi Miguela,
We're sorry to hear our mascara wasn't a good fit for you. What you described is certainly not the experience we want customers to have. Our tubing formula is designed to lengthen and define lashes without clumping, but we understand it doesn't work the same way for everyone.
We're especially sorry that you felt requesting a refund would be a hassle. We stand behind our products and would be happy to help if you reach out to our support team at [email protected]. Thank you for taking the time to share your feedback.
– The WOWCOMBO Team