wpmudev.com

Thank you, Stephen. We’re glad to hear that your issue was resolved quickly and that you had a fast support experience. We appreciate you taking the time to share your feedback.

Hi SJ, Thank you for sharing your feedback. We’re sorry to hear that your experience with your renewal did not meet your expectations. Our introductory pricing and renewal rates are displayed during checkout. We understand, however, that these details can sometimes be missed. Similar detail is also shown in the invoice accessible through your account in the Hub. We’d like the opportunity to review your account and discuss your concerns in more detail. Please contact our Accounts team using the email associated with your account, and we’ll be happy to take another look and explain any available options. We appreciate your feedback, as it helps us continue improving both our communication and the member experience.

Thank you, Mohamed. We truly appreciate your thoughtful review and your trust in WPMU DEV. It’s especially rewarding to hear that our platform has helped simplify your workflow and save you time in managing client websites. We’re glad that Defender, together with Patchstack vulnerability protection, has given you added confidence in securing your WordPress sites. Your recognition of our focus on quality, reliability, and delivering real value means a great deal to the team. Thank you for your recommendation and for taking the time to share your experience. We’re grateful to have you as part of the WPMU DEV community.

Thank you, Greg. We’re glad to hear that Alice provided quick, effective, and excellent support. We appreciate you taking the time to share your feedback.

Hi Ashish, This review omits significant context, so we'd like to provide it. Your account was not suspended or terminated without notice. Before taking any action, we contacted you multiple times regarding credible abuse reports concerning one of the websites hosted on your account, provided multiple opportunities for you to respond, and carefully assessed the information available to us before reaching our final decision. After receiving an additional abuse report concerning the same website and obtaining further information, we concluded that we could no longer continue providing services for your account in accordance with our Terms of Service and Acceptable Use Policy. Although we made the decision to close the account, we still provided time for you to retrieve your data and transition your services. We take reports of fraud and abuse seriously. Following repeated communication and a thorough assessment of the information available to us, we stand by our decision to terminate the account. We wish you all the best moving forward.

Thank you, Ahmed. We’re glad to hear that Shamser provided great customer support. We appreciate you taking the time to share your feedback.

Thank you, Dean. We’re glad to hear that your account query was resolved so quickly and that Alice W was able to provide such helpful assistance. We appreciate you taking the time to share your experience and your kind words.

Thank you, David. We’re glad to hear that our support team’s speed, knowledge, and personal approach have made such a positive impression. It’s also great to know that the site management tools and overall platform have added to your experience. We appreciate your recommendation and thank you for taking the time to share your feedback.

Thank you. We’re glad to hear you consistently have a good experience and that Wajed was helpful. We appreciate you taking the time to share your feedback.

Thank you, Morne. We’re glad to hear that Oleg made the process easy and was able to help you. We appreciate you taking the time to share your feedback.

Thank you, Eric. We’re honored to have earned your trust over the past nine years. It’s wonderful to hear that our team has consistently been there to help whenever issues arise with your WordPress sites. We truly appreciate your loyalty, your kind words, and your continued support. Thank you for taking the time to share your experience.

Hi Martin, Thank you for taking the time to share your feedback. We’re sorry to hear the signup flow created confusion and left you with this impression. You are correct that our Unlimited Hosting plans are currently available exclusively as part of our Premium membership, which is designed for agencies and includes not only hosting, but also access to our full suite of Pro plugins, centralized site management, client billing tools, and 24/7 world-class support. That said, we absolutely understand your point regarding the visibility of this requirement during the signup process. While the information is present on the page, feedback like yours is valuable because it helps us identify areas where we can improve clarity and make the journey more straightforward for prospective members. If you’d be open to giving us another chance, feel free to reach out to us directly at [email protected] We’d be happy to offer you an extended 30-day Premium trial so you can properly test the platform and hosting service in a real world scenario. If you decide to stay with us beyond the trial period, we’d also be happy to work with you on Premium plan pricing and provide a full year of free hosting service through our Buyout program to help offset your migration costs from your current provider. We appreciate the honest feedback and hope we may have an opportunity to provide you with a much better experience in the near future.

Thank you, Douglas. We’re glad to hear that your transition was smooth and that Sullyvan was able to provide helpful support throughout. We appreciate you taking the time to share your experience.

Thank you, Daniel. We’re glad to hear that Wajed stayed with you through to a full resolution and provided thorough support. We appreciate you taking the time to share your experience.

Thank you for your feedback, Ross. We understand your concerns regarding pricing changes and grandfathered plans, and we appreciate you sharing your experience. It appears there may have been issues reaching you via the email associated with your account. We recommend getting in touch with our Accounts team so they can help update your contact details and review your billing concerns. This will allow for clearer communication and a more thorough review of your account. We also appreciate your acknowledgment of our customer service. Our team will be able to look into the specifics and provide clarification or possible options once connected. Your feedback is noted and will be used to help improve our processes.

Thank you, James. We’re glad to hear that the platform, especially The Hub, is helping simplify how you manage and host your client sites. It’s great to know the centralized approach and ease of use are making a difference in your workflow. We also appreciate your note on the upcoming ticketing system improvements. Thank you for your recommendation and for sharing your experience.

Thank you, Sangeeta. We’re glad to hear that Sajjad Rahat provided clear guidance and helped resolve your queries effectively. We appreciate you taking the time to share your feedback.

Thank you, Jordan. We’re glad to hear that our support team was able to guide you through the DNS setup and help get everything sorted out. We appreciate you taking the time to share your experience.

Thank you, Angela. We’re glad to hear that Luis was able to quickly help you recover your site after the update issue. It’s great to know that the team’s support continues to make your work easier. We appreciate you taking the time to share your experience.