Reviewers had a great experience with this company. Loyal consumers frequently praise the exceptional build quality, incredible brightness levels, and reliable battery performance that easily sustains long working shifts or outdoor adventures. Many people also deeply appreciate the compact, ergonomic design alongside innovative features that make these powerful lights exceptionally practical for everyday carry.
However, some customers also noted frustrating issues with unexpected shipping delays, with a few orders failing to arrive entirely. A few reviewers expressed deep dissatisfaction regarding exceptionally long transit times and unhelpful customer support responses when attempting to resolve these missing deliveries.
Be Careful that you are aware this is shipped from China
Delivery processs very slow and tracking useless …o have a complaint current going in about not receiving item and that the tracking is useless. Not at all impressed especially as you are not informed that the item is shipped from China and therefore if you were made aware of this and that the delivery time is not guaranteed you would have had the opportunity to not ordered and gone elsewhere..At the time of writing still no idea where the item is for delivery and lodged complaint with PayPal
I purchased the Wuben E7, a battery extension and extra battery that all worked great…until the batteries went dead. As with others in the reviews, the flashlight will not charge with or without the extension tube. I also purchased an entirely different battery, but it won’t charge either. Sadly, the 30 day return policy ensured that I can no longer return this item. Beware, if you choose Wuben products! I would recommend other manufacturers.
Ordered an E7. Slight issue with unit when received, but Wuben Customer Services (Allen) were first class and a replacement unit was issued immediately. Excellent flashlight and excellent customer support.
Flashlight itself is robust and extremely bright. Runs on 18650 battery for a decent length of time. Would recomend.
8 weeks and its still not here. This is the second product I've brought but... bad service. Terrible shipping. Bad attitude, when they finally respond. Average products. Won't buy again.
WUBEN X3 Mini Flashlight with Rechargeable Charging Box 180 Degree EDC Words once and never worked again and Wuben Will not return my emails no response to get the Product fixed repaired or replaced I would not recommend this bike at all and the customer service is terrible. They will never contact you back. Good luck if you need anything taken care of!
I can only compare the X4 to the X3, both of which I pledged on Kickstarter. The pluses over the previous model are: larger size, RGB side light, brighter light, tactical switch, replaceable 18650 battery.
The most blaring feature is the sliding switch. I hate it so much it overshadows the good points. The switch slides, sometimes, but only with a specific amount of pressure, otherwise it doesn't move at all. Having the light on the lowest setting exposes the charging port. Three stars reflects the price I'd want to pay for this light.
I ordered a flashlight from this company and never received it and never received a refund and customer service does not respond to my emails do not do business here it's a Chinese company and they don't care they just want your money
After waiting over a month for my Wuben G5 flashlight to arrive it finally did, yes I thought it feels great looks great and upon switching it on the day it arrived it worked great, very powerful light, after putting it in it's box and safely in the drawer for a couple of weeks I needed it, great I thought, I have the Wuben G5, upon switching it on again no flashlight worked, the colour light does that's really just a gimmick because it doesn't light up a tiny cupboard so the first day it worked and now it doesn't even after no use, do not bother with this G5 flashlight, something from the 99p store would last longer.
1st one was defective and they responded by delivering a new one with no wquestions, It is a nice light and they were very curtious. Reccomend and excellent value for nice rugged light.
So far i am not impressed and i havent even gotten my flashlight yet.
Turns out this seemingly german product ships from China via ship or sailboat or whatever.
It took the shipper 5 days to get the package going.
I honestly expect this to be another Chinese scam thing and have written it off as lost.
If i do get my flashlight im guessing its going to be as good as any other crappy item from Temu.
Scam, you'll never get your purchase. I've been waiting 3 months, don't purchase this product!
Customer support will keep leading you along with fluff until eventually you give up wasting your time.
DONT WASTE YOUR MONEY!!
I bought this light on Amazon, thankfully! Here’s my review, but I need to update it since original purchase AND the replacement . It’s straight trash, do NOT buy. Nothing is tactical and I don’t think it will survive any camping trip. The reviews you see that are 5 stars, are reviews that Wuben bought by emailing people and im exchange for a 5 Star review they reimburse those people via PayPal under fake names so it’s not tracked. Here’s my Amazon review:
This is my second L3, I had to replace the first one for several reasons. The first one had several issues that were not acceptable. The first reason was because the emitter produced a donut hole effect that was very noticeable. The other reason was when I removed the pocket clip, it took some of the paint off, and I didn’t even twist or do anything to the clip, I just pulled it straight off. Now I know it’s a tool first and foremost, but for a light that says it’s tough I don’t think the paint should do that right off the bat. As for the function, sometimes it works, sometimes it gets stuck on whatever current mode and the tail cap switch won’t cycle anymore modes so it’s stuck. Power bank is a great function, when it works. The power of the modes is great. I like the tone of the light and throw is amazing. So overall, it’s a great light, 45% of the time. Major bugs need to be worked out.
This is a piece of garbage no good company they take your money and don't deliver. You complain and they answer you for a while and then eventually ignore you.
If they can't handle the orders they should not be in business I don't think they could be trusted the report to the better business bureau going to i report to federal government to investigate this business
Wuben G5 flashlight, I didn't receive my purchase and they don't reply to messages sent, they take your money then ignore you, steer clear of this company I'm still without my purchase and money.
Update: it's now 10th July and still no flashlight showed up and they saying it's still out for deliver 24 days later.
I've had my Wuben TP10 for many years and it has not once let me down.
I recently ordered a B2 bike light and C2 and C3 flashlights.
Everything is great quality and Ava from customer service was very helpful when I wanted to change the color of my order before it was shipped.
Shipping to Germany took a few weeks but everything came as expected.
Don't let some of the disgruntled reviews on her dissuade you.
I ordered straight from the official wubenlight.de site and everything was perfect.
I couldn't get a discount because I didn't look carefully at the date of the 9th anniversary event.
In addition, Wuben didn't send the product for more than 10 days, so I wrote an inquiry email out of frustration, but the only thing that came back was an automatic reply.
In the end, I applied for a refund through PayPal, and only then did Wuben reply by e-mail saying that had sent the product.
It was my first purchase, so I waited for the delivery with a bad feeling. If there was a minor defect in the product, I was think going to send it back.
However, the product was surprisingly flawless. The G5 is small and can rotate the clip and light head at an angle of 180 degrees, making it convenient to hang on clothes or handling no matter how use it.
It has the flexibility to adjust the intensity of light, quickly switch to turbo mode or emergency flashing mode, and has the brightness comparable to a palm-sized lantern with a cylindrical shape, making it the best product for looking at a variety of machines and pipes in the construction site.
And the E7 can also be conveniently plugged into a bag or vest using a clip, and it's just the right size, and the brightness is blindingly bright, so i think probably don't even need to use Turbo Mode. However, the ability to emit powerful light is also attractive because it can be used if necessary.
I haven't used it for a long time yet, so I don't know how long it will last, but I'm sure it's an object that will attract users in a pretty useful and functional way. The only flaw is that the light head's heat generation is as strong as the intensity of light compared to its small size, so if handle it inadvertently, may suffer body damage from heat.
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