This is one of the best companies…
This is one of the best companies regarding quality of flashlights and customers support! G5 and X5 are fantastic flashlights...
关于 Wubenlight
数据更新- 网站
- wubenlight.com
- 分类
- 建筑与制造
- 所在地
- 美国
- 状态
- 待认证
- 近 12 个月
- 86 条评价
- 差评回复率
- 17%（7/42 条）
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商家自述
Wuben offers diverse lighting solutions known as its best EDC flashlight, quality headlamps, rechargeable led flashlight, bike lights & penlight.
以上内容由商家自行提供，未经平台核实。Wubenlight靠谱吗？
Wubenlight（wubenlight.com）在 OK.one 的综合评分为 3.3 分（满分 5 分），基于本站收录的 103 条用户评价，属于建筑与制造分类，口碑一般。评价两极分化：56% 给出 4 星及以上，同时 36% 打了 1 星；商家回复了 17% 的差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-09-07。
评价综述
AI 生成Reviewers had a great experience with this company. Loyal consumers frequently praise the exceptional build quality, incredible brightness levels, and reliable battery performance that easily sustains long working shifts or outdoor adventures. Many people also deeply appreciate the compact, ergonomic design alongside innovative features that make these powerful lights exceptionally practical for everyday carry. However, some customers also noted frustrating issues with unexpected shipping delays, with a few orders failing to arrive entirely. A few reviewers expressed deep dissatisfaction regarding exceptionally long transit times and unhelpful customer support responses when attempting to resolve these missing deliveries.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Great Customer Service ❤️
My experience with Wuben has been amazing! I had a product being shipped but it was before it was being shipped I got an email saying they noticed the wrong product was going to be sent out and that they would adjust the order IMMEDIATELY before it shipped. I appreciated that they fixed the issue before being shipped. They apologized for the confusion and made sure my concerns mattered and handle in a professional manner! Thank you Wuben!!!
Amazing company with highly innovative products.
I’ve now placed 7 separate orders from Wuben and cannot say enough good things about the company and their products. Wuben lights are the best value in flashlights today. Product innovation is second to none and I now have 1 X4, 1 G5, 2 E7’s (1 setup as a headlamp) 1 T4 and an L3. Very happy with the shipping speed, quality and fact that batteries are included in everything I’ve purchased.
I have a 3 wuben flashlight.
I have a 3 wuben flashlight. The first is c3, I like the beam of c3 for its floodlight, I use it more on outdoors and camping, and when there are power interruption, we play in the dark with my daughter like beamshot and animal shapes on the wall. 2nd is my T4, I love for its tactical use, and it has a ring and a carbide tip on it for emergency situation like glass breaking. 3rd is the G5, I love it because it has a multiple colored lights, you can put on the cap for hands free use, you can put on strap on your bag, it's great also for outdoors and EDC. I LOVE MY WUBENS
One of my favorite light Brands
One of my favorite light Brands! Always good quality!
Hey Guys,
Hey Guys, It’s no secret that I’m a HUGE WubenFan, I mean after all I only own about 30 Wubens lol, but this time I want to review Wubens new “X2 Pro” EDC Light. Wubens new “X2Pro” in keeping with Wubens tradition is a VERY rugged and sturdy light with the looks and feel of the tried & true “X4”. In fact the X2Pro is kind of a hybrid between the X4 and the Mini “G5”. It’s the size and shape of the X4, has the Magnetic “Butt Cap, as well as the Battery access on the Butt end. It has almost the same weight and feel of the X4 as well, with the Flashlight on the opposite end of the Buttcap. Sporting an impressive 1500 lumens on the flashlight, it’s a very Powerful handheld light! And both the Flashlight and the swivel sidelight are completely adjustable using the adj Wheel located right next to the on/off switch, (which we’ll get to below) For the sidelight, WUBEN has placed the little “G5 Swivel light/400LM” which can swivel up and down at approximately 15-20° either way, and being adjustable brightness, makes it Perfect for nighttime operations like changing a flat, or jumping your cars battery off, etc etc. the Sidelight is also “Red/White” for us Hunters/Fishermen etc that need to be “Covert” at night! I LOVE the interchangeable Batteries as well, the X2Pro comes with two “14500/920mah”batts…. they say you don’t get as bright a light with replaceable batteries as you do with internal batts, but you couldn’t prove it by me. The MAIN thing I love about replaceable batts is the fact that you CAN replace them LOL. When the batteries go bad, just replace em. With an internal batts, when they go bad, guess what? Ya gotta toss the WHOLE UNIT! So I give a HUGE thumbs up to replaceable’s! Ok, now for the NEGATIVE portion of our show….lol It’s the ON/OFF/LOCK Switch! ….WUBEN!! What were you THINKING? The on/off/lock switch is this TINY, little, skinny, hard to locate slider switch on the skinny side of the unit right next to the adjustment wheel,and it’s just THAT…..HARD TO FIND in the heat of the moment! My big-a$$ thumb just fumbles over that lil sucker, and when it finally DOES locate it I always have a hard time positioning it where I want it! I either over punch it into the flashlight position or under slide it into the sidelight position and it’s just EXTREMELY hard to navigate and even FIND!…HUGE Pain in the Butt! I end up spinning the light around in circles a few times before finally finding it! NAH! Go back to the old X4 style slider switch will ya PLEASE guys! LOL But that’s about the ONLY negative thing I can say about the X2Pro, except maybe give the Sidelight a little more ARC to the swivel! Especially on the DOWN angle! Maybe 45°? LOL But that’s IT! Good Job guys! I’m sittin here anxiously awaiting the mailman to drop off my two new “X5’s”… Heh heh heh….so I’ll be BACK with my review of the new X5’s soon! Stay tuned! Bye Now! Your ol pal Harry the WubenMan!
I have several Wuben lights and all are…
I have several Wuben lights and all are fantastic quality with excellent capabilities. I walk my dogs in the evening and I am able to clip the G5 directly to my hat for hands-free lighting!
Wuben X1 Pro exceeded expectations
Bought the Wuben X1 Pro and it has exceeded expectations. Great build quality, excellent UI and very powerful when you need it. Also like the direct to moonlight mode when holding the button down from off regardless of previous light setting. Very good for not waking up the family at night. Highly recommend.
客服太烂了
I purchased a Wuben L3 in 2025. After 7 months it stopped working. I emailed Wuben customer service and they asked me to send a video showing the issue, which I did. They emailed me asking if I had unlocked the torch which I then tried unsuccessfully to do. I emailed them again and three days later. I’m still waiting for a response. I have followed up multiple times and they are ignoring my emails. Still waiting for the promised flashlight 3 weeks later.
Wubenlight 回复2026-08-08
Hi, this is Angelina Zhang from WUBEN. I’m very sorry that you had to follow up multiple times without receiving a proper response. This is not the level of customer service we want to provide. Please send me the email address you used to contact us, and I’ll personally look into your case. To make up for this experience, I’d also like to arrange a brand-new flashlight for you. There’s no need to return the faulty L3 — you can keep it. You can also find me in our official WUBEN Facebook Group: https://www.facebook.com/groups/wuben I’ll personally make sure your case is followed up and resolved. — Angelina Zhang, WUBEN
Impressive
Update 22 aug 2026: I’m updating my review as I’ve changed from “disappointed” to “impressed.” I was contacted by Wuben customer service, who handled the issue directly. They sent me a new product at their own expense within a few days, plus a gift. The new G5 has solid product quality. The gadget is awesome. The care provided by customer service was impressive. Although it took a little time to receive a response, the service received was outstanding. What a great service. Previous review: Disappointing product quality and customer service. I ordered a Wuben G5 on May 3 as a gift from wuben.de. The item was advertised as being delivered within 3–5 business days, but after 7 business days I still had not received it, so I had to buy another flashlight from another brand. When the G5 finally arrived, the rotating lamp head was visibly misaligned/tilted. Although the flashlight works, this is not acceptable to me, especially for an EDC gadget where build quality and precision are part of the value of the product. I contacted Wuben customer service and provided pictures. Their reply was that “a very small number of G5 lamp heads may have slight tilting,” but that this was “within the normal production range” and “not a product quality issue.” They first offered me a 20% discount on a future order, which I refused. I asked for a replacement, but they confirmed that I would have to return the product to China at my own expense. I am very disappointed that Wuben considers this an acceptable margin of error. Unfortunately, I do not. Based on this experience, I will not buy another Wuben product. I do not recommend Wuben.
Wubenlight 回复2026-08-08
Hi, this is Angelina Zhang from WUBEN. I’m very sorry for both the delayed delivery and the issue with the G5 you received. I completely understand why the misaligned lamp head was disappointing, especially when the product was purchased as a gift. Please send me your order email or order number via private message. I’ll personally follow up on your case and arrange a brand-new G5 replacement for you at no additional cost. You can also contact me through our official WUBEN Facebook Group: https://www.facebook.com/groups/wuben I hope we can make this experience right for you. — Angelina Zhang, WUBEN
Pray for your product to work, because you are on your own after paying them
I wanted to buy directly by them to be fair to the producers, but it was a bad idea. Bought two identical white G5 flashlights a year ago. One is working fine at the moment, the other stopped working the first months, seemed like it charged but no way of making it work. Had it laying arround until a few days ago, when I emailed support to ask for a solution. They asked for a video, confirmed the problem, and sent me a discount link to buy another telling me that it was to pay for the shipping, which funnily enough was 9.99 that is quite a commercial used price... So yeah, the G5 that works it's quite usefull, the other one ends up being dead weight, or a 133% price G5 that may work, and definitely won't have support if something goes wrong. It's a pitty, but if you want one go to amazon o aliexpress to be safe.
Wubenlight 回复2026-08-08
Hi, this is Angelina Zhang from WUBEN. I’m very sorry for the experience you’ve had, especially after purchasing two G5 flashlights directly from us and then feeling unsupported when one failed. Please send me the email address or order information you used for your purchase. I’ll personally follow up on your case and arrange a brand-new replacement product for you at no additional cost. You can also contact me directly through our official WUBEN Facebook Group: https://www.facebook.com/groups/wuben I hope we can make this right and give you a much better experience with WUBEN. — Angelina Zhang, WUBEN
My order came very quickly after the…
My order came very quickly after the order was placed. The product works incredibly well. Has a good weight witch I like. I'm a maintenance technician I use my flashlight a lot the battery lasts great I use it on a 12 hr shift without any charge. I've ordered other products I'm very happy with those as well. I'll definitely purchase other products.
Defective Wuben L3 & customer service
Bought a Wuben L3 on Amazon June 2025 and stopped working recently. Contacted Wuben amazon rep. sent a video and receipt of my order number and got NO where. I just wanted a replacement or have it repaired. They requested I send it to china for repair I said that’s unacceptable. Then the rep said they could give me a discount on a new flashlight because they didn’t have any L3 models in stock because that model will is being replaced. This is the wrong way to address a customer’s problem with a defective product they manufactured.
Wubenlight 回复2026-08-08
Hi, this is Angelina Zhang from WUBEN. I’m very sorry for the frustration you experienced with both the L3 and the support process. I understand that being asked to send the flashlight back to China was not the solution you were hoping for. Please send me the email address or order information associated with your purchase. I’ll personally follow up on your case and arrange a brand-new WUBEN product for you as a replacement, at no additional cost. You can also contact me directly through our official WUBEN Facebook Group: https://www.facebook.com/groups/wuben I’ll make sure your case is properly taken care of. — Angelina Zhang, WUBEN
Dont order nothing from these guys
Dont order nothing from these guys! Ordered wuben g5 2months ago and still waiting. No answers from customer service!
Wubenlight 回复2026-08-08
Hi, this is Angelina Zhang from WUBEN. I’m very sorry that you’ve been waiting for two months without receiving your G5, and even more sorry that you haven’t received a proper response from our customer service team. Please send me the email address or order number used for your purchase. I’ll personally check your order and arrange a replacement shipment for you as soon as possible at no additional cost. You can also contact me directly through our official WUBEN Facebook Group: https://www.facebook.com/groups/wuben I’ll personally follow up and make sure this issue is properly resolved. — Angelina Zhang, WUBEN
Do not buy
Bought G5 from Amazon had the light 6 weeks and it’s no longer working, can’t return it to Amazon and Wuben website states 15 day warranty (which tells you everything!) do not buy they are junk.
Wubenlight 回复2026-08-08
Hi, this is Angelina Zhang from WUBEN. I’m very sorry to hear that your G5 stopped working after only six weeks. I completely understand how disappointing that must be. Please send me the email address or Amazon order information associated with your purchase. I’ll personally follow up on your case and arrange a brand-new replacement product for you at no additional cost. You can also contact me directly through our official WUBEN Facebook Group: https://www.facebook.com/groups/wuben I’ll make sure your case is properly taken care of. — Angelina Zhang, WUBEN
Ordered in January — still nothing delivered
Order date: January Today: 9 March Delivery: Not received I ordered a flashlight from Wuben in January and after more than two months I still have not received anything. Customer support only sends standard template replies saying the order was shipped and asking me to “wait”, but provides no real help or solution. Very disappointing experience. I would strongly recommend buying from a retailer with proper buyer protection instead of ordering directly from this website.
Wubenlight 回复2026-08-08
Hi, this is Angelina Zhang from WUBEN. I’m very sorry that you’ve been waiting for more than two months without receiving your order, and that our previous replies did not provide you with a proper solution. Please send me the email address or order number used for your purchase. I’ll personally check your case and arrange a replacement shipment for you at no additional cost. You won’t be asked to simply keep waiting without a clear solution. You can also contact me directly through our official WUBEN Facebook Group: https://www.facebook.com/groups/wuben I’ll personally follow up and make sure this issue is properly resolved. — Angelina Zhang, WUBEN
Constant Spam Messages
Bought one of their lights. Now I'm bombarded with promotional messages every day. I've requested them to stop but they have ignored this. DO NOT BUY ANYTHING FROM THIS COMPANY.
Did not receive my order
Did not receive my order. customer service unresponsive. I believe this is actually a criminal enterprise fraudulently marketing items which they have no intention of supplying. Do not buy anything from them!!
SCAM COMPANY
I ordered my light back in November 2025 and NEVER AS OF THE MESSAGE NEVER RECEIVED THE LIGHT. Don't waist your time or lose your money. This company are worthless nothing but a scam, AI BS!
Bad experience
When I received my light it did not come with the carrying pouch you advertise. When I went to charge it the charging cord got hot and melted in to two pieces. It does not have the colored light you advertise and it cannot flash as you advertise. There was no logo on my light like your add shows. This does not seem to be a quality product and I am still waiting to hear back on what you plan to do.
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