Hi Abigail, thank you for taking the time to leave a review. We are sorry to hear about your experience and wish to look into it further. Can you please provide your order number so we can look it up?
O
Online Diva美国 · 写过 10 条评价 · 体验于 2025-03-28 ·
★★★★★
必须支付退货运费:(
必须支付退货运费:(这不是最好的知道他们声称是“最大”的在线灯泡卖家!嗯,实际上我在购买之前给他们发了电子邮件,因为我希望灯泡的尺寸和外观恰到好处。没有收到电子邮件回复,所以我打电话给 H 小姐,她看到了我的照片并推荐了某个灯泡,所以我订购了它们。长话短说,灯泡到了。它们不仅比我之前想要的灯泡大一点。复制,他们也闪闪发光,一点也不漂亮。他们批准了我的 RMA 退货,但没有运费!所以我明白为什么大商店的所有业务都应该包含在他们的底线中!
Hi Berry, thank you for taking the time to leave a review. We are sorry to hear about your experience and wish to look into it further. Can you please provide your order number so we can look it up?
3/3/25: We apologize you received an incorrect item. Our policy is to provide you with a shipping label to send those back to us. Unfortunately, our policies do not include covering for labor or equipment costs. If you have any questions, please contact us at 1-800-624-4488.
我订购了 10 个灯泡,结果收到了 9 个。客户服务部 Dana 打电话给 lickity-split 处理了丢失的物品。
1000Bulbs.com 回复2025-02-12
Thank you for taking the time to leave a review. We are sorry to hear about your experience and wish to look into it further. Can you please provide your order number so we can look it up?
2/17/25 - Please call customer service at 1-800-624-4488 to file a claim.
Thank you for your review. At this time, we have researched your contact prior to the order being placed as well as after you received your order. In your initial contact, you inquired about the mounting of this fixture as well as our return policy. After the order was received, we had additional communication with you regarding the installation issues that you were experiencing. Unfortunately, it was an unsuccessful outcome, and you were not able to complete the installation. At that time, we did offer and provide a Return Merchandise Authorization to ship the item back to us at your cost of the return shipping. Once that information was initiated and sent to you via email, you advised our agent that you were unhappy with that resolution and had already destroyed the product by cutting it into pieces. Without receiving the product back in “as new" condition, we are unable to issue any type of refund for this order.