Andream is professional in exporting auto multimedia entertainment and navigation system with location in Shenzhen, China.We focus on research & development (R&D) of providing high quality in-car Multimedia Entertainment DVD Player and GPS Navigation System with competitive price.We built a series of online shopping store to provide our valued customers and gain good reputation by continuous effort in providing reliable products and service. Our customers extend from EU to America and Asia, from retails to big distributors.
Wish they could make mine work as smooth as their commercials
Well I've had the head unit for almost a year now. Nothing works like it was supposed to. Was promised all kinds of help and never received any of it. Now they won't accept any of my videos that they asked for. Now the screen's going out and they're not doing anything about that. I don't know how you can sell something that doesn't even work yet but they get away with it. Yeah hopefully somebody can make them figure their stuff out and make them make things right. They should. You're paying enough for it. You should get what you asked for I wish mine would work just like the ones in their commercials but I guess not
They are extremely rude, they send wrong products and refuse to either refund or replace them.I have purchased from them more than once and they have proven to be unprofessional. I will change supplier. Strongly not recommended. Ewaygps and andream avoid purchasing
Looks great and functions properly but I’ve been having an issue where it doesn’t connect to my device with Bluetooth and i don’t use the wire car play because it’s not my favorite. Probably an issue with connection but overall good product
Very bad service center!
I bought mmi for bmw f11 2014.
I received product without installation book and I write to costumer service.....no answer... Tank you
I should’ve stuck with my gut and purchased the Smarty Trend brand instead. It’s $700 but 10xs better than what I purchased. No instructions included so good luck with that. So far I can’t get my bluetooth to pair. Every time I cut my car off and back on it switches from radio where I had it back to internal music stored. Every time I switch to the apps screen the radio station stops and switches back to internal music again. Definitely don’t recommend, you’ve been warned.
This unit is not working and I can’t get their customer support to do anything, is like they don’t care, once they get their money…don’t buy their sh!t
I have bought and installed both 10.25 inch screen and reverse camera. Camera quality is okayish and does the job. Overall screen is is good buy but i have few issue with it.
I have main issue with steering buttons for phone call and voice command doesn't work. I have also noticed the screen's brightness is low and I wasn't able to find a way to increase this. the startup/boot screen looks tacky though there is an option to change in menu to change it but no alternative logos.
I have been trying to get in touch with customer service on chat. they have been reading my messages but still no reply.
Installation was relatively easy, with the help of some youtube videos. Also, Wang from Andream reached out to make sure I got the right unit for my vehicle. Originally I had purchased on that was not compatible, so he switched it out for me.
I haven't installed it yet but I wanted to give a review anyway. The unit ended up being shipped quite a while after purchase, but the seller advised me there would be a delay and even gave me a small refund as compensation. When it was shipped, it arrived within a week.
Very impressed with the customer service!
However, there's no instructions. Anything mechanic is no issue for me, but I'm hopeless with anything electrical.
If you're like me and you need some guidance, here's a video I found that is very helpful.
Search Youtube for "Andream BMW E9X E60 Android Head Unit - Unbox & Install in E93"
Product might not work, and you will be stuck with it
I received the product, I followed the videos for installation and it was mostly straightforward.
There were two issues, that I was not able to figure out even after weeks of back and forth with the support team.
Original mic of the car does not work, and audio has to be rerouted through the aux cable for some cars.
The original car system used to display fine, but after 2 days, it shifted to the right leaving an empty dark screen. I tried to reset the car model from the settings as told by support, but it did not help, there was no screen size that would work perfectly for my car. I wish there was an option to reboot the unit to factory settings, but support told me its not possible.
I tried to return the item, but return shipping is on the buyer, and it has to be returned to China, and I was quoted around $100 to ship it. Also I was asked to put the value of item to less than $50. If the item for reason got lost or damaged and never made to China, I was going to lose it all. Also I was asked to ship with regular mail like USPS and I found online you cannot really track it all the way to the shipper as once it gets to China it is the Chinese postal company that handles it unlike with Fedex or UPS.
Basically I am stuck with this unit that has issues.
There are alternatives in Amazon, you can buy and not worry about what to do if it does not work, as Amazon has free shipping, and you get to ship it to a US address.
I was offered a refund of $20 by the seller, but that does not really do much.
Excellent customer service , device didn’t come with any instructions, reached out to them and they emailed me the instructions.
They answered all my questions ina promptly manner.
I have a 2014 bmw f30 , OEM camera and sound system worked just fine , no modifications needed.
Highly recommended
Their support has been great. Although i’m a US customers and our time zones don’t match up they will still try their best to help. I hope they will continue to support me in the future.
The product works when used properly. The reason for missing 5 stars is because the website and product didn't come with documentation. I had to find a youtube video for a similar product in order to install. I did get an email with the manual after requesting it.
1. dip switch settings not clear what each switch does.
2. AUX volume not very loud and AMI cable need to be connected.
3. Android auto and mirroring worked
4. My phone allowed for both BT to OEM and MMI.
Managed to keep existing radio/speakers/bluetooth working while upgrading to android auto.
Great upgrade!
The package had everything I needed to complete the install except for the instructions. I emailed customer service and they sent instructions which were easy to follow.
One piece of advice after the installation is to go into the settings and adjust for you specific needs.
SMARTY Trend
Cyrus Kong
Android Antidetect
Androidmultitool
RING KONG
Kindroid
Driker Hong Kong Limited
Kong