Hi Sajawal,thank you so much for your wonderful feedback! 😊 We’re delighted to hear our team could quickly resolve your login issue and assist you remotely. Your kind words truly mean a lot to us. Have a great day!
Hi Ryan,thank you so much for your kind feedback! 😊 We’re glad our team could troubleshoot the issue and quickly arrange a replacement DVR for you. We’ll be sure to pass your appreciation on to Megean. Have a wonderful day!
R
Rob Elliot澳大利亚 · 写过 1 条评价 · 体验于 2026-06-30 ·
★★★★★
服务好
服务好,了解要求
ANNKE 回复2026-07-08
Hi Rob, thank you for your review! 😊 We’re glad to hear our team understood your requirements and provided good service. Have a great day!
Hi Mr Jim Lyttle,thank you so much for your wonderful feedback! 😊 We’re delighted to hear you’re enjoying your ANNKE system and that our support team could provide outstanding assistance. Your recommendation truly means a lot to us. Have a wonderful day!
I
Ignacio R Perez美国 · 写过 2 条评价 · 体验于 2026-06-25 ·
★★★★★
快速且专业
ANNKE 回复2026-07-01
Hi Ignacio, thank you so much for the feedback! We are thrilled to hear that our team was fast and professional. Thank you for choosing ANNKE!
J
J M美国 · 写过 1 条评价 · 体验于 2026-06-29 ·
★★★★★
他们帮助了
他们提供了帮助。有礼貌并完成了工作。
ANNKE 回复2026-07-01
Hi, thank you so much for the feedback! Providing helpful and professional support is exactly what we aim for. Thank you for choosing ANNKE!
e
edward beech英国 · 写过 2 条评价 · 体验于 2026-06-25 ·
★★★★★
一流的客户服务
一流的客户服务,第一次尝试就排序了。
谢谢。
ANNKE 回复2026-06-30
Hi Edward, thank you so much for the wonderful feedback! Getting things right for you quickly is exactly what we aim for.
Hi, thank you so much for this amazing feedback! We are thrilled to hear that Laura provided next-level support with her excellent assistance and knowledge. We will be sure to pass your fantastic praise along to Laura and the rest of the team. Thank you for choosing ANNKE!
R
Robert Jones英国 · 写过 4 条评价 · 体验于 2026-06-23 ·
★★★★★
互联网连接出现问题...
互联网连接出现问题(我的错),客户服务非常快,非常有帮助,尤其是技术方面的 Ava
感谢您快速接听电话和快速回复电子邮件的所有帮助
最好的问候鲍勃·琼斯
ANNKE 回复2026-06-29
Hi Robert, thank you so much for taking the time to share your experience! We are thrilled to hear that our customer service was fast and helpful, and we will be sure to pass your special thanks along to Ava on the technical team for her quick and dedicated assistance with your connection. Knowing we could get you sorted out quickly via phone and email means a lot to us. Thank you for choosing ANNKE, and best regards to you as well!
L
Linda Tristram英国 · 写过 23 条评价 · 体验于 2026-06-23 ·
★★★★★
安科提供了出色的客户支持
对不懂技术的老年残疾人的帮助支持和极大的耐心,良好的客户服务,继续努力,伙计们
ANNKE 回复2026-06-24
Hi Linda, thank you so much! We take great pride in being patient and supportive with senior and disabled users who may not be tech-savvy. Ensuring everyone gets the care they need is very important to us. We'll pass your kind words along to the team to keep it up. Thank you for choosing ANNKE!
E
Edgard AguilarNI · 写过 1 条评价 · 体验于 2026-06-23 ·
★★★★★
不错的NVR和摄像头
ANNKE 回复2026-06-24
Hi Edgard, thank you so much for the wonderful feedback! We are thrilled to hear that you are happy with your NVR and cameras. Keeping your property safe and secure is our top priority. Thank you for choosing ANNKE!
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RahD美国 · 写过 1 条评价 · 体验于 2026-06-18 ·
★★★★★
客户服务很棒
我需要为一家企业重置密码,乔伊一帮忙,她就指示了我需要做什么,并快速而准确地做出了回应。专业的态度和友好的帮助。聊天结束后,我能够继续使用我的新硬件。不知道为什么我的 DVR 无法从新设备登录,但与 Joy 一起工作是一种乐趣。
ANNKE 回复2026-06-22
Hi RahD,thank you so much for your kind feedback! 😊 We’re delighted to hear that Joy provided prompt, professional, and friendly assistance, and that you were able to get your new hardware up and running. We’ll be sure to pass along your kind words to her. Have a wonderful day!
C
Clint美国 · 写过 1 条评价 · 体验于 2026-06-05 ·
★★★★★
客户服务(5 月)处理了……nvr 退货
客户服务(五月)为我处理了一切。订购了错误的 nvr
ANNKE 回复2026-06-22
Hi Clint,thank you for your feedback! 😊 We’re glad to hear May was able to take care of everything and help you with the NVR order. We truly appreciate your trust and wish you a wonderful day!
H
Honey Bunny爱尔兰 · 写过 2 条评价 · 体验于 2026-06-08 ·
★★★★★
五星级售后服务
客户服务提供了良好的售后体验。快速响应并得到了解决方案。
ANNKE 回复2026-06-17
Hi, thank you so much for the great feedback! We are thrilled to hear that you had an excellent after-sales experience and that our team provided a quick response and a smooth solution. Thank you for choosing ANNKE!
Hi Don, we are truly sorry to hear about the deep frustration you are experiencing with your M136 doorbell and your past experiences with our systems. We completely understand how annoying it is to have an outside unit ring loudly and disrupt the neighborhood when you only want the inside chime to sound, and we apologize that the app settings have caused you so much stress. We want to assure you that we are here to help and make things right. Furthermore, if you purchased the doorbell directly from our official website and are within the return window, we will gladly help you arrange a return and refund. Even if it is outside the standard period, please contact us directly at [email protected] with your order details. We genuinely want to look into your case and find a solution that works for you.
Hi Luke, thank you for taking the time to share such detailed feedback! 😊 We’re glad to hear you found the system offers great value for money and that the image quality and overall performance met your expectations. We also appreciate your comments regarding shipping and setup instructions, and we’ll continue working to improve the user experience. Thank you for your recommendation, and we wish you a wonderful day!
A
AK德国 · 写过 1 条评价 · 体验于 2026-06-09 ·
★★★★★
快速且有用的响应
我对 ANNKE 支持的体验:快速响应、对我的问题的准确答案、良好的解释,包括评论的屏幕截图。
ANNKE 回复2026-06-12
Hi AK,thank you for your kind feedback! 😊 We’re delighted to hear that our team could provide fast responses, clear explanations, and helpful annotated screenshots. Your satisfaction means a lot to us.Have a wonderful day!
J
Joannis Reiffen德国 · 写过 3 条评价 · 体验于 2026-06-10 ·
★★★★★
艾娃太棒了
Ava 太棒了,我遇到了很多问题,因为我们被迫更换 NVR。她花了 1.5 个小时完成所有工作,现在系统运行完美。来自德国的非常感谢,乔尼斯
ANNKE 回复2026-06-12
Hi Joannis,thank you so much for your wonderful feedback! 😊 We’re delighted to hear that Ava was able to help you through the transition and get everything running perfectly again. We’ll be sure to pass along your kind words to her. Many thanks from all of us at ANNKE, and we wish you a great day in Germany!
T
Tom L.美国 · 写过 4 条评价 · 体验于 2026-06-09 ·
★★★★★
多么伟大的公司啊
多么伟大的公司啊!这个小组始终致力于解决问题!再次非常感谢!
ANNKE 回复2026-06-10
Hi Tom,thank you so much for your kind words! 😊 We’re delighted to hear our team could help solve the problem for you. Your support truly means a lot to us.Have a wonderful day!
C
Claude Larimer美国 · 写过 21 条评价 · 体验于 2026-06-03 ·
★★★★★
Joy 一直在解决这个问题……
乔伊总是能胜任地解决这个问题。
ANNKE 回复2026-06-10
Hi Claude, thank you for your feedback! 😊 We’re glad to hear Joy has consistently assisted you with professionalism and competence. Have a nice day!