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建筑与制造

ANNKE

62 条评价

4.662 条评价
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关于 ANNKE

数据更新
网站
www.annke.com
分类
建筑与制造
所在地
United States
状态
待认证
近 12 个月
62 条评价
差评回复率
100%(5/5 条)
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ANNKE靠谱吗?

ANNKE(www.annke.com)在 OK.one 的综合评分为 4.6 分(满分 5 分),基于本站收录的 62 条用户评价,属于建筑与制造分类,口碑优秀。好评高度一致,92% 的评价为 4 星及以上;商家回复了 100% 的差评。数据最后更新于 2026-08-10。

用户怎么说

S
Sajawal Dost英国 · 写过 1 条评价 · 体验于 2026-07-07 ·

客户服务是非常好的客户服务。非常及时

客户服务绝对出色。他们一路帮助你。信息非常丰富,非常有帮助。他们立即通过我的登录管理我的查询。他们设法为我远程解决了这个问题。

ANNKE 回复2026-07-08

Hi Sajawal,thank you so much for your wonderful feedback! 😊 We’re delighted to hear our team could quickly resolve your login issue and assist you remotely. Your kind words truly mean a lot to us. Have a great day!

R
RyanSG · 写过 3 条评价 · 体验于 2026-06-29 ·

服务很好,故障排除后…

良好的服务,在解决了我的 DVR 问题后,他们更换了我的故障设备,无需运回。致电 Megean 寻求快速响应和解决方案

ANNKE 回复2026-07-08

Hi Ryan,thank you so much for your kind feedback! 😊 We’re glad our team could troubleshoot the issue and quickly arrange a replacement DVR for you. We’ll be sure to pass your appreciation on to Megean. Have a wonderful day!

R
Rob Elliot澳大利亚 · 写过 1 条评价 · 体验于 2026-06-30 ·

服务好

服务好,了解要求

ANNKE 回复2026-07-08

Hi Rob, thank you for your review! 😊 We’re glad to hear our team understood your requirements and provided good service. Have a great day!

M
MR JIM LYTTLE英国 · 写过 8 条评价 · 体验于 2026-07-03 ·

伟大的公司和产品

在家中安装 ANNKE 的 4 摄像头已经几个月了,我发现他们的系统是迄今为止我家里用过的最好的系统。他们的日光夜视能力非常出色,就像拥有24小时的日光一样。有一个晚上的问题,其中一个摄像头在白天和黑夜之间不断闪烁,因此联系了支持人员。尽管第二天晚上相机就自行修复了,但电子邮件支持仍然非常出色。看来我已经为我的房子选择了最好的系统并得到了最好的支持。强烈推荐这家公司及其产品

ANNKE 回复2026-07-08

Hi Mr Jim Lyttle,thank you so much for your wonderful feedback! 😊 We’re delighted to hear you’re enjoying your ANNKE system and that our support team could provide outstanding assistance. Your recommendation truly means a lot to us. Have a wonderful day!

I
Ignacio R Perez美国 · 写过 2 条评价 · 体验于 2026-06-25 ·

快速且专业

ANNKE 回复2026-07-01

Hi Ignacio, thank you so much for the feedback! We are thrilled to hear that our team was fast and professional. Thank you for choosing ANNKE!

J
J M美国 · 写过 1 条评价 · 体验于 2026-06-29 ·

他们帮助了

他们提供了帮助。有礼貌并完成了工作。

ANNKE 回复2026-07-01

Hi, thank you so much for the feedback! Providing helpful and professional support is exactly what we aim for. Thank you for choosing ANNKE!

e
edward beech英国 · 写过 2 条评价 · 体验于 2026-06-25 ·

一流的客户服务

一流的客户服务,第一次尝试就排序了。 谢谢。

ANNKE 回复2026-06-30

Hi Edward, thank you so much for the wonderful feedback! Getting things right for you quickly is exactly what we aim for.

T
Techman澳大利亚 · 写过 1 条评价 · 体验于 2026-06-23 ·

售后支持更上一层楼!

客户服务团队的劳拉(Laura)为我提供了帮助,她的帮助、知识和支持非常出色。购买拥有如此出色的售后服务支持的安科产品让我感觉很棒。

ANNKE 回复2026-06-29

Hi, thank you so much for this amazing feedback! We are thrilled to hear that Laura provided next-level support with her excellent assistance and knowledge. We will be sure to pass your fantastic praise along to Laura and the rest of the team. Thank you for choosing ANNKE!

R
Robert Jones英国 · 写过 4 条评价 · 体验于 2026-06-23 ·

互联网连接出现问题...

互联网连接出现问题(我的错),客户服务非常快,非常有帮助,尤其是技术方面的 Ava 感谢您快速接听电话和快速回复电子邮件的所有帮助 最好的问候鲍勃·琼斯

ANNKE 回复2026-06-29

Hi Robert, thank you so much for taking the time to share your experience! We are thrilled to hear that our customer service was fast and helpful, and we will be sure to pass your special thanks along to Ava on the technical team for her quick and dedicated assistance with your connection. Knowing we could get you sorted out quickly via phone and email means a lot to us. Thank you for choosing ANNKE, and best regards to you as well!

L
Linda Tristram英国 · 写过 23 条评价 · 体验于 2026-06-23 ·

安科提供了出色的客户支持

对不懂技术的老年残疾人的帮助支持和极大的耐心,良好的客户服务,继续努力,伙计们

ANNKE 回复2026-06-24

Hi Linda, thank you so much! We take great pride in being patient and supportive with senior and disabled users who may not be tech-savvy. Ensuring everyone gets the care they need is very important to us. We'll pass your kind words along to the team to keep it up. Thank you for choosing ANNKE!

E
Edgard AguilarNI · 写过 1 条评价 · 体验于 2026-06-23 ·

不错的NVR和摄像头

ANNKE 回复2026-06-24

Hi Edgard, thank you so much for the wonderful feedback! We are thrilled to hear that you are happy with your NVR and cameras. Keeping your property safe and secure is our top priority. Thank you for choosing ANNKE!

R
RahD美国 · 写过 1 条评价 · 体验于 2026-06-18 ·

客户服务很棒

我需要为一家企业重置密码,乔伊一帮忙,她就指示了我需要做什么,并快速而准确地做出了回应。专业的态度和友好的帮助。聊天结束后,我能够继续使用我的新硬件。不知道为什么我的 DVR 无法从新设备登录,但与 Joy 一起工作是一种乐趣。

ANNKE 回复2026-06-22

Hi RahD,thank you so much for your kind feedback! 😊 We’re delighted to hear that Joy provided prompt, professional, and friendly assistance, and that you were able to get your new hardware up and running. We’ll be sure to pass along your kind words to her. Have a wonderful day!

C
Clint美国 · 写过 1 条评价 · 体验于 2026-06-05 ·

客户服务(5 月)处理了……nvr 退货

客户服务(五月)为我处理了一切。订购了错误的 nvr

ANNKE 回复2026-06-22

Hi Clint,thank you for your feedback! 😊 We’re glad to hear May was able to take care of everything and help you with the NVR order. We truly appreciate your trust and wish you a wonderful day!

H
Honey Bunny爱尔兰 · 写过 2 条评价 · 体验于 2026-06-08 ·

五星级售后服务

客户服务提供了良好的售后体验。快速响应并得到了解决方案。

ANNKE 回复2026-06-17

Hi, thank you so much for the great feedback! We are thrilled to hear that you had an excellent after-sales experience and that our team provided a quick response and a smooth solution. Thank you for choosing ANNKE!

D
Don英国 · 写过 1 条评价 · 体验于 2026-06-03 ·

我绝对后悔买了安科门铃……

我绝对后悔买了笨重的安科门铃M136。它应该是一个智能铃,但事实并非如此。 它甚至没有关闭实际设备发出的外部响亮铃声的基本功能!我只是想让内部铃声响起,而不是整个单元吵醒街上的每个人。 请不要错误地从 Annkey 购买门铃,他们的应用程序完全落后并且缺乏适当的功能。我真的非常非常后悔买了这个。不幸的是,我以前直接或间接从他们那里购买过他们的很多产品,但他们似乎总是缺少一些东西,比如我买的闭路电视摄像机 - 没有可用的云备份,这是多么可笑。最糟糕的是,我现在连这个门铃都拿不到退款了。如果他们真的联系我,我会感到震惊。

ANNKE 回复2026-06-15

Hi Don, we are truly sorry to hear about the deep frustration you are experiencing with your M136 doorbell and your past experiences with our systems. We completely understand how annoying it is to have an outside unit ring loudly and disrupt the neighborhood when you only want the inside chime to sound, and we apologize that the app settings have caused you so much stress. We want to assure you that we are here to help and make things right. Furthermore, if you purchased the doorbell directly from our official website and are within the return window, we will gladly help you arrange a return and refund. Even if it is outside the standard period, please contact us directly at [email protected] with your order details. We genuinely want to look into your case and find a solution that works for you.

L
Luke Kenefick澳大利亚 · 写过 1 条评价 · 体验于 2026-06-01 ·

无线NVR+6摄像头+双摄像头球机

发现 6 套摄像机 nvr 出售。比大多数其他人便宜数千。我想我会尝试一下。物品一开始没有发送,但在发送电子邮件后,他们立即发送了物品并始终保持联系。 其中一个半球摄像机设置起来有点棘手(连接到 NVR),而且说明也不是很好,但就价格而言,有点乱,但它很棒。该产品的质量感觉就像大多数人所期望的一样平均。图像质量很好/非常符合我的预期。其余 6 个摄像机自动连接,设置简单。 所需的应用程序工作正常,但不是很好,它做了它应该做的事情。 强烈建议尝试这些而不是更贵的。价格与质量非常值得。确保您可以排除故障,否则您可能会发现某些设置部分很棘手。

ANNKE 回复2026-06-12

Hi Luke, thank you for taking the time to share such detailed feedback! 😊 We’re glad to hear you found the system offers great value for money and that the image quality and overall performance met your expectations. We also appreciate your comments regarding shipping and setup instructions, and we’ll continue working to improve the user experience. Thank you for your recommendation, and we wish you a wonderful day!

A
AK德国 · 写过 1 条评价 · 体验于 2026-06-09 ·

快速且有用的响应

我对 ANNKE 支持的体验:快速响应、对我的问题的准确答案、良好的解释,包括评论的屏幕截图。

ANNKE 回复2026-06-12

Hi AK,thank you for your kind feedback! 😊 We’re delighted to hear that our team could provide fast responses, clear explanations, and helpful annotated screenshots. Your satisfaction means a lot to us.Have a wonderful day!

J
Joannis Reiffen德国 · 写过 3 条评价 · 体验于 2026-06-10 ·

艾娃太棒了

Ava 太棒了,我遇到了很多问题,因为我们被迫更换 NVR。她花了 1.5 个小时完成所有工作,现在系统运行完美。来自德国的非常感谢,乔尼斯

ANNKE 回复2026-06-12

Hi Joannis,thank you so much for your wonderful feedback! 😊 We’re delighted to hear that Ava was able to help you through the transition and get everything running perfectly again. We’ll be sure to pass along your kind words to her. Many thanks from all of us at ANNKE, and we wish you a great day in Germany!

T
Tom L.美国 · 写过 4 条评价 · 体验于 2026-06-09 ·

多么伟大的公司啊

多么伟大的公司啊!这个小组始终致力于解决问题!再次非常感谢!

ANNKE 回复2026-06-10

Hi Tom,thank you so much for your kind words! 😊 We’re delighted to hear our team could help solve the problem for you. Your support truly means a lot to us.Have a wonderful day!

C
Claude Larimer美国 · 写过 21 条评价 · 体验于 2026-06-03 ·

Joy 一直在解决这个问题……

乔伊总是能胜任地解决这个问题。

ANNKE 回复2026-06-10

Hi Claude, thank you for your feedback! 😊 We’re glad to hear Joy has consistently assisted you with professionalism and competence. Have a nice day!