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ANNKE

62 条评价

4.662 条评价
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关于 ANNKE

数据更新
网站
www.annke.com
分类
建筑与制造
所在地
United States
状态
待认证
近 12 个月
62 条评价
差评回复率
100%(5/5 条)
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ANNKE靠谱吗?

ANNKE(www.annke.com)在 OK.one 的综合评分为 4.6 分(满分 5 分),基于本站收录的 62 条用户评价,属于建筑与制造分类,口碑优秀。好评高度一致,92% 的评价为 4 星及以上;商家回复了 100% 的差评。数据最后更新于 2026-08-10。

用户怎么说

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George Reitsma美国 · 写过 2 条评价 · 体验于 2026-06-01 ·

价格合理的好相机

价格合理的好相机。它们具有良好的构建质量和良好的图像质量。我遇到了一些运输延迟,但支持很好。我从 ANNKE 而不是亚马逊订购的原因是 2 年保修而不是 1 年。

ANNKE 回复2026-06-10

Hi George,thank you for your thoughtful feedback! 😊 We’re glad to hear you’re happy with the build quality, image quality, and support experience. We also truly appreciate your patience regarding the shipping delay and your trust in choosing ANNKE for the extended warranty coverage. Have a wonderful day!

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binunalinakshan英国 · 写过 3 条评价 · 体验于 2026-05-28 ·

我不是第一次来的顾客

我不是第一次来的顾客。早在 2014 年,我就从这家公司购买了摄像机和 NVR,多年后的现在,他们的产品和服务质量仍然同样出色。除了我持续的满足感之外,一切都没有改变。我对产品和出色的客户服务感到非常满意。强烈推荐!

ANNKE 回复2026-06-10

Hi Binunalinakshan,thank you so much for your long-term trust and support! 😊 We’re truly honoured to hear that both our products and customer service have continued to meet your expectations over the years. Your recommendation means a lot to us, and we’re grateful to have customers like you. Wishing you a wonderful day!

A
Alex Ivanov丹麦 · 写过 18 条评价 · 体验于 2026-06-02 ·

优质可靠的产品

服务团队的答复非常快速和专业,我设法解决了所有问题, 有时答案需要更长的时间才能回来,但这是因为不同地区的时差 推荐Annke品牌,因为他们有非常好的和可靠的产品

ANNKE 回复2026-06-09

Hi Alex, thank you so much for your kind feedback and recommendation! 😊 We’re delighted to hear you’re satisfied with both our products and support service. We also truly appreciate your understanding regarding the occasional delay caused by time zone differences. Wishing you a wonderful day!

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Gary Haynes英国 · 写过 17 条评价 · 体验于 2026-06-01 ·

对…的请求做出了极好的回应

对支持请求的响应非常好,问题已通过软件更新远程解决。 良好的持续沟通。

ANNKE 回复2026-06-05

Hi Gary, thank you so much for the excellent feedback! Providing smooth and efficient support is exactly what we aim for. Thank you for choosing ANNKE!

A
Andrian 英国 · 写过 5 条评价 · 体验于 2026-05-30 ·

ANNKE 团队提供优质的服务……

ANNKE 团队提供优质的服务,他们在度假前不到 8 小时内帮助我们重置了闭路电视,让我们的房子受到监视。

ANNKE 回复2026-06-03

Hi Andrian, thank you so much for the wonderful feedback! Knowing your home is safely under surveillance gives us great peace of mind too. Have a wonderful and worry-free vacation, and thank you for choosing ANNKE!

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Juan Jimenez美国 · 写过 1 条评价 · 体验于 2026-05-26 ·

良好的服务和支持

良好的服务和支持,谢谢您对我的帮助

ANNKE 回复2026-06-01

Hi Juan, thank you so much for your kind words! We are thrilled to hear that you are happy with our service and support, and it was truly our pleasure to help you. If you ever need anything else in the future, please don't hesitate to reach out. Thank you for choosing ANNKE!

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Mustang美国 · 写过 3 条评价 · 体验于 2026-05-21 ·

凯尔的客户服务很棒

凯尔的客户服务很棒!他很好地解释了在我的 DVR 系统上恢复密码的过程。这个过程很容易遵循并且第一次就成功了。在他的帮助下,我能够再次访问我的系统并进行相机设置。谢谢您的帮助!

ANNKE 回复2026-05-29

Hi Mustang,thank you so much for your kind feedback! 😊 We’re glad to hear Kyle could clearly guide you through the password recovery process and help you regain access to your DVR system smoothly. Your appreciation means a lot to us—have a wonderful day!

J
Justin Bowman美国 · 写过 1 条评价 · 体验于 2026-05-25 ·

解除绑定和设置支持

时区差异似乎是一个问题,但技术(托德)很棒。清晰的指示和耐心解决因时区造成的响应延迟。能够重置以前拥有的设备并进入我的帐户!

ANNKE 回复2026-05-29

Hi Justin,thank you for sharing your experience! 😊 We’re glad Todd could provide clear guidance and patiently assist you despite the time zone differences. It’s great to hear your device was successfully reset and added to your account. Have a great day!

J
Jim Olvera美国 · 写过 1 条评价 · 体验于 2026-05-21 ·

和安克在一起我再高兴不过了……

Annke 的支持让我非常高兴。他们很关心我遇到的问题并确保我的相机运行正常。他们做得很好。

ANNKE 回复2026-05-22

Hi Jim, thank you so much for the great feedback! We are thrilled to hear that our support team did a fantastic job, showed true concern for your issue, and made sure your camera was running correctly. Knowing you are happy with our service means everything to us. Thank you for choosing ANNKE!

K
Kwabena Sarfo-Annin Kwabs英国 · 写过 1 条评价 · 体验于 2026-05-18 ·

我有两套来自安科的闭路电视系统……

我有两套 Annke 的闭路电视系统,使用它们非常棒。系统没有出现任何故障。 Annke 支持提供出色的技术建议。谢谢梅吉安。感谢您的支持。

ANNKE 回复2026-05-29

Hi Kwabena ,thank you so much for your kind feedback! 😊 We’re delighted to hear both of your CCTV systems have been working reliably and that our support team could assist you with technical advice. We’ll be sure to pass your thanks on to Megean. Have a wonderful day!

M
MARK SAYERS英国 · 写过 5 条评价 · 体验于 2026-05-20 ·

我有一根损坏的电线,我联系了他们......

我的电线损坏了,我直接联系了他们,并被告知将直接向我发送替换品。Annke 的帮助和支持非常棒,客户服务很棒,强烈推荐

ANNKE 回复2026-05-29

Hi Mark,thank you so much for your kind feedback! 😊 We’re glad our team could quickly assist with the damaged wire and arrange a replacement for you. Your recommendation truly means a lot to us—have a wonderful day!

R
Randy美国 · 写过 3 条评价 · 体验于 2026-05-20 ·

需要有关设置和密码的帮助...

需要设置和密码重置方面的帮助。 安科客户服务很容易联系,并快速响应帮助和解决方案。

ANNKE 回复2026-05-22

Hi Randy, thank you so much for the feedback! We are glad to hear that our customer service was easy to reach and that they responded quickly to help you with your setup and password reset. Providing fast and reliable solutions is exactly what we aim for. Thank you for choosing ANNKE!

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Clifford WongTT · 写过 1 条评价 · 体验于 2026-05-19 ·

我总是推荐安科产品,品质优良

我总是向我的客户推荐安科产品,因为它的质量、成本和可靠性。我在支持方面遇到了一个小问题。然而,这个问题以极大的专业精神得到了解决。这次最新的经历让我更加喜欢Annke。

ANNKE 回复2026-05-21

Hi Clifford, thank you so much for recommending ANNKE to your clients! Knowing that this experience made you an even bigger fan means the world to us, and we look forward to continuing to support you and your clients for a long time to come!

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Nancy Klukow美国 · 写过 1 条评价 · 体验于 2026-04-23 ·

相机故障已解决...

当我与 Annke 支持人员一起解决相机故障问题时,他们提供了简洁的故障排除说明。故障排除完成后,他们迅速将问题转交给客户支持,并更换了相机。由于地点和时差的原因,确实花了几天的时间来解决问题,但我从未觉得他们忽视了我。代表们都非常有礼貌。

ANNKE 回复2026-05-21

Hi Nancy, thank you so much for sharing your experience! Even with the time differences, we are so pleased you felt completely supported and cared for by our polite representatives throughout the process. Thank you for your patience and for choosing ANNKE!

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Mario LoikasekAT · 写过 2 条评价 · 体验于 2026-05-20 ·

简单的支持给我留下了深刻的印象。

他们的帮助意愿和简单的支持给我留下了深刻的印象。非常感谢。

ANNKE 回复2026-05-21

Hi Mario, thank you so much for your kind words! We are thrilled to hear that you were impressed by our team's willingness to help and that you found our support uncomplicated. Making things easy and stress-free for you is exactly what we aim for. Thank you for choosing us, and please feel free to reach out anytime if you need anything else!

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Gerald Coon美国 · 写过 1 条评价 · 体验于 2026-05-19 ·

技术非常出色……

尝试更改系统上的密码后,我必须联系客户支持,整个过程只花了几分钟就完成了。 Tech 知识渊博,她的耐心非常出色。需要更多像她这样的人。

ANNKE 回复2026-05-21

Hi Gerald, thank you so much for sharing your experience! We are thrilled to hear that our support team was able to help you reset your password in just a few minutes, and that the technician's outstanding patience and knowledge made the process so smooth. We will certainly pass your kind words along to her, and we truly appreciate your wonderful feedback!

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Jane英国 · 写过 8 条评价 · 体验于 2026-05-19 ·

我买了一台 16 通道 8MP POE CCTV…

我买了一个 16 通道 8MP POE CCTV 系统,必须带到 CCTV 商店为我安装硬盘并进行设置。我们在设置软件时遇到问题(密码不起作用) 劳拉和团队非常耐心,根据我的要求,他们直接与闭路电视商店打交道,以节省时间。我对他们的服务赞不绝口。我们到了那里。 是的,有很大的时差,但是电子邮件和链接非常有帮助,正如我们所承诺的,我们接到英国时间的电话,最后一个电话直接打给我的闭路电视商店(迈克),我们终于解决了这个问题。 迈克是一位完美主义者,他说当一切都启动并运行时,这是迄今为止他店里拥有的最好的系统。我必须同意,它和写的一样好。将我的旧系统送入轨道。 我选择这个特定的系统是因为它在 NVR 上有按钮,这意味着我不必摆弄手机或鼠标。好功能。 我建议 ANNKE 他们制造一个 NVR,该 NVR 具有适用于所有摄像机的按钮(我的旧系统有这个)。在需要时快速选择相机确实很有帮助。 我给了 5 颗星,因为现在很少见的卓越的客户服务,特别是劳拉和接电话的小伙子。这意味着我是终生客户,知道后援永远存在。 我知道有时会出现问题,而且我也看过其他评论,但这家公司已经表明,即使在售后,他们也真诚地关心客户。这对我来说是最大的问题,他们值得五星级评价。 现在我必须找人来安装相机,哈哈.. 谢谢 ANNKE ...出色的系统、出色的相机和出色的客户服务团队。很高兴我现在坚持了下来..

ANNKE 回复2026-05-20

Hi Jane, thank you so much for this incredible review! We are thrilled that Laura and our team could work directly with your CCTV shop to get everything sorted out. It's a huge compliment that a perfectionist like Mike called this the best system he’s seen, and we're glad it completely blows your old system away! We also really appreciate your feedback about adding more physical channel buttons to the NVR and have shared this with our product team. Thank you for sticking it out with us and for your life-long support. Good luck with mounting the cameras, and we're always here if you need us!

D
David Elliott英国 · 写过 1 条评价 · 体验于 2026-05-18 ·

解决了我的问题一流的服务

ANNKE 回复2026-05-20

Hi David, thank you so much for the feedback! Providing efficient and high-quality support is always our top priority. Please don't hesitate to reach out again if you ever need any further assistance!

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Nicola Sukaitis英国 · 写过 10 条评价 · 体验于 2026-05-12 ·

我的相机已经用了大约 6 年了……

我的相机已经使用大约 6 年了,技术支持团队一直都很出色。多年来,我曾两次需要帮助重置密码,两次支持部门都很耐心、乐于助人,并且很快就解决了一切。优秀的客户服务和与团队打交道的丰富经验。再次感谢您的所有帮助!

ANNKE 回复2026-05-19

Hi Nicola, thank you so much for being a loyal customer over the past 6 years! Knowing that we've been able to give you a great experience over the years means a lot to our team. Thank you for your continued support and for taking the time to share your excellent feedback! We are always here whenever you need us.

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steve英国 · 写过 12 条评价 · 体验于 2026-05-17 ·

支持绝对一流!

支持绝对一流! 我大约 3 年前购买了一台 ANNKE NVR 录像机,从那时起它的性能就非常满足我的需求。 最近,我添加了另一个摄像头,但它无法正确记录运动事件。我联系了支持团队,他们在整个过程中都表现得非常出色——非常有帮助,非常耐心,并且在指导我完成设置和故障排除方面非常彻底。 如今很少能获得如此优质的客户服务。真正卓越的支持。干得好,安克!

ANNKE 回复2026-05-18

Hi Steve, thank you so much for the wonderful review and for being a loyal ANNKE customer over the past 3 years! We are thrilled to hear that your NVR has been performing so well for your needs. We are also incredibly proud that our support team was able to provide the patient, thorough guidance needed to get your new camera's motion recording working perfectly. Delivering exceptional service is always our goal, and your kind words mean the world to our team. Thank you for your support and high praise!