APORRO

Dear Jesus Garcia, We sincerely apologize for the delay and any frustration it has caused. We completely understand how disappointing it is when an order takes longer than expected, especially when you’ve opted for fast shipping. Please rest assured that we are actively looking into your order status and will reach out to you directly with an update as soon as possible. While we strive to ensure timely deliveries, unforeseen delays can sometimes occur, and we truly regret any inconvenience this has caused. Additionally, we apologize if you haven't received a response from us yet. Our customer service team is committed to assisting every inquiry as quickly as possible, and we are working on improving our response times to serve you better. Your satisfaction is very important to us, and we appreciate your patience. Please feel free to contact us at [email protected] for further assistance. We truly value your support and hope to turn this experience around for you. Best regards, Aporro Customer Support Team

Dear Andrew Real Gary, We sincerely apologize for the inconvenience and frustration you’ve experienced with your recent order and our communication. We understand how disappointing it is to wait for an item you were excited about, and we deeply regret any confusion caused. Regarding your concerns, please note that we did respond to your inquiry within 24 hours and provided an update about the bracelet's restocking date based on the latest information from our warehouse. Unfortunately, unforeseen delays can occasionally occur, and we’re actively working to improve the accuracy of our updates to avoid such situations in the future. We also deeply regret any difficulty you encountered reaching us via WhatsApp. Our team strives to respond promptly, and we are currently reviewing our processes to ensure better communication moving forward. To resolve this matter as quickly as possible, we will follow up with you directly to confirm the status of your order and provide a solution that meets your expectations. Thank you for bringing this to our attention, and we truly appreciate your patience as we work to make things right. Warm regards, Aporro Customer Support Team