Babybub

Hi Zach, I'm so sorry to read this 💔 I can only imagine how upsetting it must have been to open your pillow and have that experience, especially during pregnancy. I just wanted to reassure you that we would never send or sell used pillows. That's simply not how we operate, so we'd really like the chance to look into what happened here. If you could share your order number here on Trustpilot (or send it to our support team), I'll personally ping the team and make sure your case is picked up and addressed as quickly as possible. We'd truly love the opportunity to make this right for you. Warmly, Sheyma @ babybub

Hi Courtney, I'm so sorry to read this 💔 I can completely understand why you'd feel frustrated and let down, especially when you were expecting your pillow and it never made it into your hands. I took a look at your case personally, and I can see that your order was marked as delivered by the carrier, but it seems you never actually received it. I also wanted to clarify that the delivery photo our team shared came directly from the carrier, UniUni — it wasn't created or altered by us. We would never try to scam our customers. As a mama, I know how important this stage is, both for comfort and financially. That's why when parcels go missing after being marked as delivered, we always try our best to help find a fair solution. I can also see that our support team has already processed a refund for your order because we never wanted you to feel unheard or even more frustrated by the situation. I'm truly sorry this was your experience with us, and I appreciate you taking the time to share your feedback. 💕 Warmly, Sheyma @ babybub

Hi lovely, Oh no, I'm so sorry you've been left feeling this way 💔 I can totally understand how frustrating it must be to reach out multiple times about your refund and feel like you're getting radio silence. I'd be upset too. I took a look at your case personally, and I can see that our support team replied to each of your messages on time. It looks like there may have been some kind of email hiccup along the way, and their replies may have landed in your spam or junk folder instead of your inbox. I've already given the team a nudge, and they'll be reaching out to you shortly through a brand-new email thread to make sure you receive their message this time around. Thank you for flagging this for us. I know this has been frustrating, and I'm really sorry for the mix-up. We'll get you taken care of and help get this sorted as quickly as possible. Best, Sheyma @ babybub