Blinds.com

Thank you for your feedback. We're sorry to hear that your replacement wands have not yet arrived and that you did not receive a follow-up after contacting customer service. We understand how frustrating it is to be waiting on replacement parts without an update. Please email us at [email protected] to confirm the first and last name on the order along with the shipping address, and we'd be happy to review the status of your order and help ensure your replacement wands are on their way. We appreciate your patience and would welcome the opportunity to assist further!

Thank you for your feedback. We're so glad to hear you love the look of your new blind, but we're sorry to learn that the installation process was frustrating. We understand how disappointing it can be when a product doesn't clip in as easily as expected, especially after multiple attempts. Please reach out to us at [email protected] with your order details and we'll be glad to provide instructions for installation so you can use your shade as expected. We hope to hear from you soon!

We’re very sorry to hear about your experience as it sounds like the wrong expectation was set. This is never what we want for our customers and I sincerely apologize this happened. We would be happy to review this further to better understand what happened. If an error was made on our end, we will absolutely make it right. Please email us at [email protected] with your order information so we can help. We appreciate your feedback and apologize for the disappointment this experience has caused. We look forward to the opportunity to learn more and assist!

Thank you for sharing your feedback. We sincerely apologize for the communication issues, appointment disruptions, and frustration you've experienced throughout your project. We understand how disappointing it is when updates are not provided promptly and when delays impact the completion of your installation. This is not the level of service we strive to provide, and we're sorry we let you down. Please know that we do care about our customers and their experience, and we're sorry this was not reflected in your interactions with us. Your concerns are important to us, and we're here to help make things right. Please contact us at [email protected] with your order details so we can review the situation, assist with your installation scheduling, and make sure everything is fully resolved.

We’re very sorry to hear about your experience and understand how frustrating it must have been to deal with delays, a damaged blind, and receiving an incorrect replacement part. This is not the experience we want for our customers. We are glad to hear that a remake was ultimately placed to resolve the issue, but we regret the inconvenience and extended timeline it took to get there. We would like the opportunity to review what happened and better understand where the process fell short. Please reach out to us at [email protected] with your order information so we can look into this further. We appreciate your feedback and apologize again for the frustration this experience has caused.

We’re very sorry for the frustration and disappointment caused by the changing delivery dates. We understand how important it is to have clear and reliable shipping expectations, and we regret that your experience fell short. Please don't hesitate to reach out to us at [email protected] with your order details so we can look into this further, and confirm you received your order.