Blinds.com

Great experience

Price was good and they had what we wanted. Customer service answered any questions we had and helped with our order. Great experience

Great and helpful customer service!

easy to use site

easy to use site, fast, affordable selections. Quality work

Fast

Fast. Accurate and easy.even saved money with advice on sale timing.

Excellent customer service initially and then...

I placed my order with blinds.com primarily because of the fantastic customer service I received. When I called other companies they had a 30+min wait time. Here, they picked up immediately and helped me. I had specific questions about how a product would work in my application, and I recieved quick, friendly, accurate help. In addition, though the product was more expensive, the estimated ship date was shorter, so I paid more and bought here. After placing the order, the estimated ship date was moved several days. When I finally inquired of CS I got a tracking number but the package wasn't even picked up for days. It felt like I was being placated vs being dealt with honestly. When I reached out to CS again about when it would *actually* ship after days of watching the tracking number show, "awaiting package", my messages were not answered. What went from a 5+ star experience crashed quickly once my order was placed. The blinds are fine. They installed without issue and work. The process wasn't great.

Website was easy to use

Please avoid this company

Please avoid this company. After the fitting of blinds I tried to make a request for a repair as I was well within my guarantee. They could not have been less helpful. It’s not often I’ve been so disappointed with a company who don’t give a damn once they have been paid. !!!!!

Instructions provided for ordering and…

Instructions provided for ordering and installing. Received timely and good communication provided.

Great value for money.

I appreciated having a consultant contact us and help us choose the right blind for our needs. It made the order process so much easier.

Samples were super easy to order

Samples were super easy to order. Install went as planned.

Fast reorder

I already submitted the response

Premium Cellular Shades

We ordered blinds for an inside mount, but didn't realize the required depth of the rail. There was no specification in the order process. There were no other products that allow an inside mount of 1-1.5" in depth. We were grateful for the guarantee policy and re-ordered to fit an outside mount instead. Those blinds were received as well, but missing extension brackets. Brackets (7) re-ordered, but only 6 were delivered. We're still waiting for that one (1) missing bracket.

(This is NOT a bot review!)

(This is NOT a bot review!) These blinds and craftsmanship is absolutely amazing! I couldn’t be more pleased with ease of installation and the aesthetic is provides now. Will definitely order again!

Customer service is good

Customer service is good. Blinds arrived but the mounting hardware was missing. I called next day and was told shipping could take 3 weeks from supplier but surprisingly I got the package in 2.

GREAT JOB GREAT PRICE

Terrible Customer Service

The custom blinds arrived on time, but as soon as I opened the package it was obvious something was wrong. The installation instructions did not match the blinds or the hardware that was included, and the shipment was missing screws that were required for installation. Customer service only made the situation worse. Over the course of the next week, they sent me the same incorrect instructions two more times. I was then informed that the missing screws would take three weeks to arrive. The final straw was being told that I should contact their supplier to obtain the correct installation instructions. After paying for custom blinds, I was expected to troubleshoot their packaging errors and coordinate with their vendors myself. Receiving the product is only part of the purchase. When something goes wrong, customer service should solve the problem—not create more work for the customer. If a problem arises, don't expect this company to take ownership or resolve it efficiently. I would strongly recommend looking elsewhere.

I love these blinds

I love these blinds! They fit my windows perfectly, the look is crisp and clean. Will probably order another set.

Great product

Great product, easy to fit, great value

Confusing instructions and wrong part

My order delivery kept getting delayed due to customs and eventually arrived after we went on vacation. The instructions are difficult to follow. I also received the wrong power charger (customer service was very helpful) but my install will be delayed by at least a week.