Blinds.com

I was ready to purchase an order…

I was ready to purchase an order totaling $644, which qualified for the advertised 10% discount on orders over $599. When I entered the promotional code, the website repeatedly responded that the code was not valid. I called customer service expecting a quick solution. After spending about 15 minutes with a representative, they were still unable to explain why the code didn't work or provide a replacement that honored the advertised promotion. The issue wasn't the $64 discount itself. It was the fact that an advertised offer could not be redeemed, even with customer service assistance. Whether this was a technical problem or something else, the result was the same: the promotion was effectively unavailable to me. That left me disappointed and questioning the reliability of the company's advertised discounts.

Order went smooth.

Shipping is a joke

Shipping is a joke. Tracking number is a black hole. No positive response from customer service. Customer service rates a F. 7/27/26 still have not seen blinds.

Perfect fit

Perfect fit. Great quality.

Do No Purchase Bali Cordless Woven Wood Blind - Boo to Blinds.com for their poor customer service

Do not purchase this Bali product and stay away from blinds.com. In February of 2026, I purchased two Bali woven wood cordless blinds (outside mount) through blinds.com. They arrived cut to the proper specifications. We installed the blinds following the instructions, mounting the blinds into our drywall using mollies. Despite adjusting the tension on the blind to the minimum amount possible, the blinds began falling out of the wall within two months (due to the torque from pulling down the shade on a daily basis), damaging the wood trim around our windows. In April, I contacted blinds.com to notify them of the product defect. They informed me that because I was contacting them outside of the 30-day guarantee period, I would need to send documentation of the problem directly to a Bali representative, which I did. When I corresponded with the Bali representative, she informed me that this was a new design and that she would need to pass my documentation on to the engineering department. Interacting with Bali took me three phone calls and back-and-forth emails. Finally, Bali confirmed that the shade was falling off the wall (thank you????) but refused to admit it was the result of a faulty design (e.g., tension could not be further reduced to minimize the torque). When I followed back up, blinds.com refused to refund my order and agreed to "remake" the exact shade; however, I indicated that it would be ridiculous to replace the shade with the same faulty product and risk it doing further damage to my window trim. As this occurred on both window shades, I did not believe it was the result of one "bad" blind, but rather a faulty product design. Finally, blinds.com agreed to replace the woven blinds with an alternative product. When I went to purchase the Roman shades I had selected, they then informed me it would be an additional $350 upcharge and that they could not apply/honor any of the earlier discounts that had been applied to my initial order. This is after placing about 7 calls to their customer service line + interacting with the Bali representatives. So despite several years of being a blinds.com repeat customer who has NEVER returned a product, blinds.com could not figure out how to make this experience right. I will no longer be purchasing any window treatments/products from the company, and I will avoid all Bali products in the future. Buyer beware!

Excellent product

Excellent product, quick delivery, we have over a dozen blinds from Blinds.com for a reason!

Takes too long between each step

Takes too long between each step. I’m 2 months in and still don’t have anything hung up.

Poor user experience & online support

Extremely poor installation experience The Roman shade itself appears well made, but the installation process was needlessly frustrating. The shade arrived with no clear product-specific instructions, and the general instructions did not match the brackets that were actually included. The brackets were simple L-brackets, but there was no clear explanation showing which way they should face, where the headrail sits, how far apart the brackets should be placed, or whether the securing screws go upward or downward into the fabric-covered headrail. The drawings were vague and did not resemble the actual hardware. I spent an unreasonable amount of time trying to understand an installation that should have been straightforward. In the end, the process requires holding a large, bulky shade in place while marking, pre-drilling and driving screws through fabric into the headrail from above—something that is awkward and potentially unsafe for one person. Blinds should include clear, model-specific instructions with actual photographs of the supplied brackets installed from the front, side and underneath. A QR code linking directly to the exact installation video would also help. A custom shade at this price should not require detective work or hiring a handyman simply because the instructions are inadequate. Very disappointing customer experience.

Getting the free color samples is a must!

Getting the free color samples of the blinds made me feel more confident about ordering. I wouldn't have ordered without them. I love the blinds and the color matched perfectly!

I am missing 3 head rail clips

I am missing 3 head rail clips. I wanted to hang the vertical blinds, assuming all the needed parts were included in the packaging. Very disappointed.

Great experience, great company!

Everything went as well as it could and as advertised. Measured blinds were the perfect size and shipment arrived as scheduled and fit perfectly in my office window. Couldn’t have asked for a better experience. I highly recommend them for all your blind needs for any window and any situation. Thank you to the team at Boinds.com!

Free samples so could make a good…

Free samples so could make a good choice. Good communication and good service.

It takes entirely too long between…

It takes entirely too long between every step. It’s almost two months and I don’t have shades installed but you’ve had my money. I’m pretty sure if you were forthright about the timeline you would have less customers.

Order was accurate

Order was accurate. Fast shipping. Quality product.

The box shutters look nice but …

The box shutters look nice but the material inst the strongest. We large 69" x 69" frame broke when we were putting it up. The dowels stayed in place but the frame corners broke on two or the four corners.

Kenneth was great

Kenneth was great. He answered expeditiously with communications. Helpful with information as this order was for a specialty window. He would sometimes not remember where we left off in the conversations and/or pre-ordering, ie., samples requested and sent. All in all, I was very pleased with the process. I have not installed the shade yet. I will let Blinds.com know when it is and how everything turned out. Thank you.

Blinds are great quality

It was straight forward on how to measure for the blinds. The blinds I bought are well made and easy to install, even by myself. Larger blinds might take two people to install.

End to End Service

The salesperson was helpful in providing samples from the various brands and understanding the options for the various blinds. We have installed them to plan and they look great in our apartment.

I have ordered before and will order…

I have ordered before and will order again. This is the first time I have ordered a double-cell blind, and I can really tell the difference. I have a big window with a western exposure that gets a lot of heat in the afternoon, even with new windows. This blind does a great job of blocking the direct sun and the heat it causes. Our cats are not happy!

Good product at a reasonable price.