Just bought a Level 1, $2,000 account on Saturday June 6, 2026. I got my credentials the next morning. Sunday evening, the market opened and I saw an opportunity to short GBPAUD. I calculated 0.3% risk and hit the sell button. I got an error saying "Not enough money". I went to their Discord and sent a message (June 7) - no response. I emailed their support June 7 - no response. I went to their website (June 8) and sent a message - no response. I'm one of 2 people in their Discord (I just left) besides the bot. Only when I submit a TrustPilot rating do they respond (June 9) with not enough margin to risk 0.3%. Although I learned to trade on MT4 and it is my preferred platform, I am disappointed.
Buoytrade 回复2026-06-09
Thank you for reaching out, We want to completely reassure you that BuoyTrade is fully operational and open for business. The reason you have not received a response there is that we no longer utilize or monitor Discord for customer support. We deeply apologize that this wasn't clearer, and we are currently working to officially close or update that server to prevent this mix-up for future traders.
We want to get your account working perfectly and address that "Not enough money" error immediately. Please contact us directly through our official, active support channels where our team is standing by to help you:
Website: Live Chat via our official homepage
Email: [email protected]
Telegram: Official Support Bot (https://t.me/@BuoyTradeSupportBot)
Please send us an email or a live chat message with your account details right away so we can resolve the leverage/margin issue and get you trading.
Kind regards,
The BuoyTrade Team
i focus to scale up the account first from one foot in to level 3 and today is my first payment from buoytrade and scale up the account to level 4 as well. Their team is very cooperative and friendly. Look like i'm on the correct path join with buoytrade.
They are amazing!! I've never seen support as fast as theirs. Daniel is online all time and aswer all questions as soon as possible.
If u make 5% in one day, in the same day they scale up your account.
I Also made a profit split request and received it in 1 business day.
Best choice i made ever! Thanks Buoy and keep doing a great job!
Max drawdown is always less than the profit you made on the previous steps. What the sense to trade with that rules?
For example, I pay $68 for ticket. Then I make 10% of profit. The prop firm gets $50. So the prop firm earns $118 after 1st step. Then the risk in the 2nd step is $100 (less than $118).
So the prop firm always risks your money. They don't risk their money, they risks only money of their clients.
Why I need to trade with this prop firm if I have no any benefits?
It's much better to trade with a broker directly.
I will change my review if make sure their models are not deception.
"Max Static Drawdown" - no words...
Paid as agreed! wanted to make sure I got my profits paid out to me before doing the review. SO BuoyTrade paid me through Wise! Everything here was great! only soft spot was the low leverage, which made it harder to make more profits. SO now they have a new offering, offering 20:1 leverage, so a great prop even is getting better! old review to the left and above. UPDATED 3/16 Buoy has went to hell, they had some disagreement with the broker 8CAP in AU. They closed all my trades on 8cap without notice. then for a week or so they looked for another broker. They settled on utrada, which sucks bad! Swaps are terrible, leverage is different on most tradeable instruments. Buoy is now operating as a deceptive practice, and now 2 times they have closed my "live" trades without notice. but sadly its all a fraudulent operation, as they are offering to pay people for demo trades. AVOID THESE FRAudsters AT ALL COSTS.
breach_of_contract THE WORST OF THE WORST AND NOW COMPLAINTS ARE FORTH COMING AT FCA IN UK AND IN .SG
Buoytrade 回复2022-02-18
It's nice to see that you have a great time with us.
Appreciate the kind words.
-Jack
This is the best broker i have ever seen , best customer service every, imagine when you make 10% of the account even if its same day, they pay you and scale you next level.. that means your account Doubles and you dont need to wait Bi weekly to get paid, you get paid same day
Buoytrade 回复2021-07-28
Hello Peter,
I believe that you may have accidentally click 1 star, We appreciate the kind words, if possible could I ask you correctly replace your stars for this review?
Just a small correction, on the review to prevent misleading the crowd, We're a proprietary firm, we are not a broker, we do not accept any deposits.
If we truly deserve one star, please let us know why. message us at [email protected], Discord or Official Telegram Group!
All the best!
The direct model is just awesome
I am in now level 1 and it's a great feeling to work with them. super low spread with global prime and super quick support team. Hope they gonna be number 1 choice of most of the prop trader
what's cool about buoy trade is that they run their business on a-book model and uses Global prime as their broker which simply makes me trust them , their support is on point and they actually work for the trader , one should get in the discord and find it for themselves how good they are and what they are about :)
Buoytrade 回复2021-07-12
Hello Tawanda,
Thank you for your kind compliment. Do let us know if there's anything we can improve on.
Company model puts the trader first. not the other way around. Great experience so far, and I was given an evaluation retry within a day after my first attempt was over. And, customer service is fast, friendly, and fair.
The structure for this firm is very good. Thus, the objectives laid out are very friendly, the evaluation phases set are good, the evaluation fee is very moderate and affordable.
I love the customer service.This is for confident traders who are one with their strategy.Traders that have an edge and are prepared to go the extra 10days for the challenge.
My next target is the $200k account.
Greetings from Ghana 🇬🇭
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