CafePress

Hello Nancy, thank you for sharing your feedback. We are very sorry your did not receive the order and missed the dates needed the items. That said, we've noted your comment, and shared to our Vendor and team as we continue working to improve our customer's experience. We appreciate you bringing this to our attention, and our apologies for all the disappointment this has caused. We kindly ask to please contact us at [email protected], and our team will be happy to assist.

We are sorry to hear about the mix-up with your order and appreciate your review. Checking into your order, we do see that the initial back and forth from our team was the request for a snapshot of the order received. This step is important for us, as we always report these matters to our printing partners. Mixed orders are quite rare, and when this problem occurs, we want to do our best to ensure it's investigated appropriately. After those snapshots were received, we confirmed that a replacement is being worked on by our team. Once we have an estimated delivery date from our printers, we will reach out to advise you directly. We do apologize if this was not clear, and are sorry for any inconvenience caused. We're happy to help address any questions you might have - please do not hesitate to reach back out at [email protected] for assistance. Thank you.

Hello Graham, thanks for your feedback. We're sorry to hear about the issues you've had with your order. Your comments are appreciated and have been shared with our team, as we continually work to improve the quality of our products. Feel free to contact us at [email protected] for any further comments or concerns - our team will be happy to assist. Thanks for bringing this to our attention, and we look forward to hearing from you.

Hello Bridgett, thank you for your feedback. We are sorry about the experience and delay on your order. While we ensure all orders are dispatched on time, delivery issues are unfortunately beyond our control. That said, we've noted your comment, and shared to our team as we continue working to improve the delivery experience with our partnered courier. We appreciate you bringing this to our attention, and our apologies for all the inconvenience this has caused.