CARiD.com

Dear Anthony, We appreciate your feedback on our pricing and we are committed to providing excellent service. Sincerely, Consumer Relations

Dear Caliber, We are so pleased to hear that our chat assistance was helpful and appreciated during your order process. Thank you for your kind words! Sincerely, Consumer Relations

Dear Christopher, We appreciate your positive feedback! We're so glad you've always had quick and easy transactions on our site, and we truly appreciate you recommending us to others. Sincerely, Consumer Relations

Dear Ernest, We're so happy to hear that you found the product you were looking for and that placing your order was easy. We appreciate you choosing us after looking elsewhere! Sincerely, Consumer Relations

Dear George, We're so pleased to hear that our communication was outstanding. We appreciate you acknowledging the great work of our team! Sincerely, Consumer Relations

Dear Ray, We're so glad we could answer all your questions. Thank you for your wonderful feedback! Sincerely, Consumer Relations

Dear Andres, We appreciate your positive feedback! We are so happy that the delivery was fast and that ordering was easy for you. Thank you for your review. Sincerely, Consumer Relations

Dear Stephen, Thank you for your feedback. All packages are inspected by the warehouse quality control teams before shipment and are also checked by the carrier during pickup. While we work with trusted suppliers and reliable shipping carriers, damage can unfortunately occur during transit, which is beyond our direct control. We do, however, report and address all such issues with both our warehouse partners and the carriers. We're currently processing your damage claim using the photos you submitted through our self-service tool. We'll keep you updated throughout the review process and contact you as soon as we have an update. Thank you for your patience while we work to resolve this. If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance. Sincerely, Consumer Relations

Dear Cesar, Thank you for your feedback.  Shipping charges are based on several factors, including the size and weight of the item, the delivery distance, carrier rates, and the shipping location. Since products ship from different warehouse locations, shipping costs can vary from one order to another. We thank you for bringing this case to our attention and will certainly look into shipping calculation for the bundle purchased. As for now, we're working on the cancellation for the order as per your original self-service request. We will keep you posted on the updates. Overall, all our regularly shipping rates are revised real-time to stay competitive as possible while meeting and exceeding the established standards across the rapidly evolving automotive industry. We appreciate your feedback and will be sure to share it with our team. If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance. Sincerely, Consumer Relations

Dear Raul, We're so glad to hear that your inquiry was met with a prompt and helpful response, and that you found our customer service to be great. We appreciate your positive feedback! Sincerely, Consumer Relations

Dear Mike, We appreciate your positive feedback! We are so happy that placing orders was easy for you and that you found our prices great. Thank you! Sincerely, Consumer Relations

Dear Clinton, We’re sorry to hear about your experience. Orders that include mounted and balanced wheels and tires require additional preparation before shipment, as they must be assembled, balanced, inspected, and pass quality checks prior to shipping. This process can take up to 2 weeks and we work to complete it as quickly as possible whenever we can. Regarding the TPMS sensors, we regret that the components you received were not the correct fit for your vehicle. While we respect your decision if you no longer wish to pursue this matter, should you decide to reach back out to us, we'll be glad to review the situation and assist in any way we can. Thank you for taking the time to share your experience. Feedback like yours helps us identify opportunities to improve both our service and our processes. If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance. Sincerely, Consumer Relations

Dear Philepe, Thank you for your feedback. We reviewed your order and found that you initially requested to cancel one item from the order, but later decided to cancel the entire order instead. The full order has now been canceled and a full refund has been processed. If the refund is not yet visible, it may still be completing your payment provider's processing time. If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance. Sincerely, Consumer Relations

Dear Luis, We appreciate your positive feedback regarding our navigation and pricing. We are glad you had a wonderful experience with us. Sincerely, Consumer Relations

Dear Mike, We appreciate your positive feedback! We are so happy that you easily found what you were looking for and that you will shop with us again. Thank you! Sincerely, Consumer Relations

Dear Paul, Thank you for your great review! We're delighted to hear your shopping experience was quick and easy. We truly appreciate your support and look forward to serving you again. Sincerely, Consumer Relations

Dear Dennis, We sincerely apologize for the inconvenience. According to the information on file, your order it was delivered in February 2026, and the fitment issue was reported several months later. Our Return Policy provide a 30-day period to report delivery-related issues, giving customers time to inspect their orders and allowing us to verify and address any problems within the eligible return window. For this reason, we encourage customers to check their items as soon as they are delivered. We appreciate your feedback and continue working to improve our service. If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance. Sincerely, Consumer Relations

Dear Michael, We’re sorry to hear about your experience. After looking into your order, we found that it was shipped the same day it was placed. The delivery delays occurred after the package had been handed over to the shipping carrier, and unfortunately, delivery times can sometimes change due to circumstances outside of our control. We're also sorry to hear that the part required modification and that your interactions with our team did not meet your expectations. Please check your email for further details regarding your order and feel free to reach out if you have any further questions or concerns. Sincerely, Consumer Relations

Dear Eddie, We're so happy to hear you love the look of our Venom rims! We appreciate you sharing your excitement. Sincerely, Consumer Relations

Dear Louis, We appreciate your positive feedback! We're so glad you received a fast response and professional, helpful service. Thank you for sharing your experience. Sincerely, Consumer Relations