CARiD.com

Dear Ezequiel, We are so pleased to hear that you had an easy and fast shopping experience with us and were happy with the quality of our products. Thank you for your wonderful feedback! Sincerely, Consumer Relations

Dear Customer, We appreciate your positive feedback. We're so glad you found our products good and the ordering process easy. Thank you for sharing! Sincerely, Consumer Relations

Dear Robert, We appreciate your positive feedback! We are glad our website was easy to navigate and that your shipping was super fast. Sincerely, Consumer Relations

Dear Michael, We’re sorry to hear about your experience. Your order was processed on the estimated ship date and shipped using the standard ground shipping service selected at checkout. The delivery date shown during checkout is an estimate based on the carrier's expected transit time. After the shipment entered the carrier's network, the carrier updated the estimated delivery date based on its transit progress. The transit times are ultimately determined by the shipping carrier once a package is in transit, still, we continue working to provide the most accurate shipping estimates possible. Sincerely, Consumer Relations

Dear Derek, We’re sorry to hear about your frustration. The order details show that the item shipped within the advertised 1-2 business day processing timeframe on 07/27. The estimated delivery date provided during checkout was 07/31, and the latest tracking information continues to show delivery on that date. If you experience any issues with the delivery after that, please let us know, and we'll be happy to assist. Sincerely, Consumer Relations

Dear Jayme, Thank you for sharing your feedback. We checked your order and can confirm it was placed on 07/30 with an estimated ship date of 07/31, which remains on schedule. The estimated delivery date of 08/05 was also provided during checkout based on the selected standard ground shipping service. We know waiting for parts can be frustrating, and we appreciate your patience while your order is being prepared for shipment. Sincerely, Consumer Relations

Dear Coleman, We appreciate your positive feedback! We're happy to hear that our sales department was able to assist you in finding the correct parts and applying the necessary discounts. Thank you! Sincerely, Consumer Relations

Dear Ronnie, Thank you for your review! We're delighted to hear your shopping experience was fast and easy. We truly appreciate your support and look forward to serving you again in the future. Sincerely, Consumer Relations

Dear Bobbie, Thank you for your kind feedback! We're glad you had a great experience with our service. We appreciate your business and hope to assist you again soon. Sincerely, Consumer Relations

Dear Mark, Thank you for your wonderful review! We're thrilled to hear the Denali tail light assembly was an exact fit, competitively priced, and arrived quickly. We truly appreciate your support and look forward to helping you with your future automotive needs. Sincerely, Consumer Relations

Dear Mitchell, We appreciate your positive feedback! We are so happy to hear that your experience was quick and easy, and that our online help is always available. Sincerely, Consumer Relations

Dear Adam, We're delighted to hear that you found it easy to locate the parts you needed. We're especially pleased that our videos and information helped you identify the right part at a great quality and price. Sincerely, Consumer Relations

Dear Kevin, We’re sorry to hear about your experience. The part you ordered is made to order, and in this case it required a little additional production time before it could be shipped. As soon as your order ships, we'll send you an email with the tracking information so you can follow its progress. We appreciate your patience as we work to get your order to you as quickly as possible. Sincerely, Consumer Relations

Dear Steven, Thank you for taking the time to share your feedback and for recognizing Jared's assistance. We're glad he was able to answer your questions and provide good customer service. If there was anything that kept your experience from being a 5-star one, we'd truly appreciate hearing about it. Your comments help us continue improving our service. Sincerely, Consumer Relations

Dear W. Barry, We sincerely apologize for the inconvenience. Due to unusually high demand for this item, processing and shipping took longer than expected, and we understand how disappointing that was. Unfortunately, we weren't able to ship your order within the originally estimated timeframe, and we regret that you chose to cancel it. We're continuing to work on improving order processing during periods of high demand. Please check your email for further details regarding your order and feel free to reach out if you have any further questions or concerns. Sincerely, Consumer Relations

Dear Brian, Thank you for sharing your feedback. The $25 gift card promotion was a limited-time offer available during our 2025 year-end promotion. Since your order was placed in July 2026, approximately seven months after the promotion had ended, the offer was no longer available. Regarding free shipping, it is offered on eligible brands and products, rather than every item within a category, and qualifying items are identified on their individual product pages. Per your request, your order has been canceled, and your refund is being processed. If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance. Sincerely, Consumer Relations

Dear Scott, We are so pleased to hear that you consistently find what you need and appreciate our fast delivery and pricing. Thank you for your continued support! Sincerely, Consumer Relations

Dear Silfredo, We're so glad to hear that our setup makes it easier for you to find the parts you need. Thank you for your positive feedback! Sincerely, Consumer Relations

Dear Bill, Thank you for your kind feedback! We're pleased to hear you were satisfied with our competitive pricing and fast delivery. We truly appreciate your support and hope to serve you again in the future. Sincerely, Consumer Relations

Dear David, We’re sorry to hear about your experience. Although our website inventory is updated regularly, there can occasionally be a slight delay between inventory changes and what is displayed online. In some cases, an item may sell out just before the website reflects the updated availability. We've reported this item's availability to be updated on our website to help prevent similar situations, and your order has been canceled with a full refund issued. We continue working to improve the accuracy of our inventory updates and overall shopping experience. Sincerely, Consumer Relations