Buy new & pre-owned watches on Chrono24 & sell them globally. More than 302,538 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
Methodical and thoughtfully design buying process to take you to the ownership of your watch. You shouldn't feel rush into any purchase - which is what Chrono24 does - not rush you, let you think it through, create a safe platform for all this to happen. Great experience.
Chrono24 回复2022-12-30
Dear Mr. W YY,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at [email protected].
Your Chrono24 Team
They are very fast in delivery of authenticate watch
Chrono24 回复2022-12-30
Dear Mr. Hong,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at [email protected].
Your Chrono24 Team
They only publish good reviews. Recently, I had bad experience with a shipping company the seller used and reflected that in my review but was asked to revised it, which I did but I still gave shipping a bad score. My review was not shown, thus my opinion that they are not willing to feature bad but truthful reviews.
Generally what was received was similarly listed by seller. I am happy with the service provided by the seller- prompt, efficient and sincere. Thought watch was slower like a minute a day so need to find someone locally to make a little adjustment on the accuracy.
Chrono24 回复2022-12-30
Dear Mr. Tan,
Thank you for using Chrono24.
We're glad to hear that you have received your favorite watch. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at [email protected].
Your Chrono24 Team
I really love Chrono24 as the sellers are trustworthy and honest.
Chrono24 回复2022-12-30
Dear Mr. Jono L,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at [email protected].
Your Chrono24 Team
The biggest plus was the escrow account scheme. It certainly gave me peace of mind. Regular shipping updates also helped.
Chrono24 回复2022-12-30
Dear Mr. Skadian,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at [email protected].
Your Chrono24 Team
Chrono24 has such a wide range of watches and has very good and reliable sellers. I’ve already bought four watches just this year and all transactions have been positive.
Chrono24 回复2022-12-30
Dear Mr. Jono L,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at [email protected].
Your Chrono24 Team
4.5 stars: very good experience just a bit slow to get clarity on product details and on delivery but everything was very good in the end.
Chrono24 回复2022-12-30
Dear Mr. Jeff D,
Thank you for using Chrono24.
We're glad to hear that you have received your favorite watch. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at [email protected].
Your Chrono24 Team
Bought 2 watches from a Professional Dealer. Arrived on time and in good condition. It was great and I'm really enjoying those 2 beauties!
The great thing about this was the Chrono24's payment system. I can assured that within 14 days of receiving the watch, I could make order assessments on the items to certify it's authenticity. And if found to be unauthentic, I could get back a 100% of my payment.
Chrono24 回复2022-12-30
Dear Mr. Justsaykk,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at [email protected].
Your Chrono24 Team
Chrono24 agent was very experienced and patient in answering my questions. Also very responsive, gives useful suggestions, and keeps her promise to call back. Follows up with the seller for me very quickly as well. Great first-time experience.
Chrono24 回复2022-12-30
Dear PJ,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at [email protected].
Your Chrono24 Team
Dear TC,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at
(+65) 3159 5328 or email us at [email protected].
Your Chrono24 Team
The transaction was relatively smooth. However, while the item purchased was priced in Japanese Yen, Chrono24 insisted on billing me in USD with an
exchange rate that seems to be quite unfavorable to me. This translated to a significantly higher cost for my purchase. Also, when the delivery was delayed, Chrono24 staff (Tracy) was initially not too helpful with her first reply. Nevertheless, she eventually did help convey the message to the seller, after some comment were made by me.
(Note : The above were my earlier comments which I have left unchanged... and the following are my comments added on 23 Sept 2022, after reading the reply from Chrono24.)
I have decided to down my rating of Chrono24 from two stars to just one star, my reason are as follows:
1. I am not looking for a reimbursement, I am just trying to offer an honest review, and from their reply Chrono24 doesn't seem to see/understand this point.
2. I am in Singapore and the Seller is in Japan, so we are both in Asia. I am not convinced that Chrono24 needed to be so inefficient, such that they need to transfer money (and pay fees) between Europe and North America to facilitate the transaction.
3. Chrono24 was not upfront about the "2.5% max" levy charged above the ECB exchange rate, and they did charge me the maximum levy possible of 2.5%, when it seems that they had the flexibility to charge less when they said it was "2.5% MAX"!
4. Asking a client to simply send a message to cancel a transaction (instead of doing some soul searching and try harder to do better next time), seems to be telling its customer to "just take it or leave it"! They couldn't have been more snobbish and infuriating than this, or could they?!
Chrono24 回复2022-09-22
Dear Bob,
thank you for your message.
Sellers enter the listing price in their local currency. Chrono24 then converts the price and displays it to the buyer before they pay for their order.
Unfortunately, we cannot currently offer buyers a choice of payment currency.
The exchange rate used by the payment service provider is a maximum of 2.5% above the price set by the European Central Bank (ECB). In addition to standard exchange fees, this difference also includes the costs of transferring the money; for example, between Europe and North America.
We completely understand if a buyer decides not to buy a watch as a result of these costs. In this case, a short message to us is sufficient.
Unfortunately, we cannot reimburse any cost benefits that may arise for the buyer or seller from using a more favorable exchange rate.
Thank you for your understanding.
Kind regards,
Your Chrono24 Team
Chrono24 is a very convenient platform to buy watches. I have bought several times on this online platform and all the transactions went well, with rather fast shipping speeds.
Chrono24 is well established and trusted platform. Highly recommended
Chrono24 回复2022-09-06
Dear Mr. Piang,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 (Hong Kong) or email us at [email protected].
Your Chrono24 Team
Dear Mr. Teo,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 (Hong Kong) or email us at [email protected].
Your Chrono24 Team
This is the second watch I've bought from Chrono24. Both purchases went through without a hitch - the dealers were honest and the watches were delivered promptly in condition as described. Love the escrow function that Chrono24 provides - it allows me to buy with confidence, knowing that there's recourse in the event of failed delivery and unscrupulous sellers.
Chrono24 回复2022-09-06
Dear Leong Y.,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 (Hong Kong) or email us at [email protected].
Your Chrono24 Team
Chrono24, will they actually refund? Misleading Advertisement!
August 30th, 2022
I recently tried to purchase a Daytona via Chrono24 from a US dealer. The advertisement stated "original box and papers"
I called Chrono a number of times and they advised,
1. Make sure to the check the watch once it arrived,
2. Ensure I was 100% comfortable,
3. The escrow account allowed for the 14 day refund policy,
4. The dealer had sold over 1,000 watches via Chrono24
5. The dealer was viewed viewed as trustworthy.
6. I even checked out the dealer as they claim they have been collectors since 1946…….
Based on that I proceeded and completed the wire transfer. After a few days I decided to check again and make sure that the card shown in the picture was the actual authenticity card.
More fool me. After I specifically asked the dealer they advised it was a warranty card not the authenticity card. So the "original box and papers" were not included!
I cancelled the transaction. I called Chrono24, in Asia and Germany and asked for the "payments" department who advised my payment had not reached their "MangoPay" account at Barclays (?). However my bank Commonwealth advised that the monies had been received and that Barclays are waiting for confirmation to return the money. The lady in rhe Payment Account was very helpful and assured me I would receive my monies back ….
So is this 23k down the drain, or will they honour their policy, what they have committed (verbally) and return the money? They say 5 days for an international wire, but that does seem long as most other wires I have received are 2 days. Maybe I am wrong ….
The watch was never shipped and order cancelled 1-2 days after the monies were sent. I also lodged a claim via my bank.
Has anyone had a similar experience and how did it turn out?
I can hope that Chrono24 honour their policy.
It would be great to write about this as a positive experience.
Chrono24 回复2022-09-01
Dear Mr. Thomson,
as confirmed to you by our colleagues, the issue for the refund delay was found and the refund to you can soon be processed correctly.
You can find further information here: https://www.chrono24.com/info/faqs.htm
If you have further questions, please don't hesitate to call us. We are available Monday to Friday from 9:00 a.m. to 6:00 p.m. CET.
Kind regards,
Your Chrono24 Team
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