Chrono24, will they honour their policy ….
Chrono24, will they actually refund? Misleading Advertisement! August 30th, 2022 I recently tried to purchase a Daytona via Chrono24 from a US dealer. The advertisement stated "original box and papers" I called Chrono a number of times and they advised, 1. Make sure to the check the watch once it arrived, 2. Ensure I was 100% comfortable, 3. The escrow account allowed for the 14 day refund policy, 4. The dealer had sold over 1,000 watches via Chrono24 5. The dealer was viewed viewed as trustworthy. 6. I even checked out the dealer as they claim they have been collectors since 1946……. Based on that I proceeded and completed the wire transfer. After a few days I decided to check again and make sure that the card shown in the picture was the actual authenticity card. More fool me. After I specifically asked the dealer they advised it was a warranty card not the authenticity card. So the "original box and papers" were not included! I cancelled the transaction. I called Chrono24, in Asia and Germany and asked for the "payments" department who advised my payment had not reached their "MangoPay" account at Barclays (?). However my bank Commonwealth advised that the monies had been received and that Barclays are waiting for confirmation to return the money. The lady in rhe Payment Account was very helpful and assured me I would receive my monies back …. So is this 23k down the drain, or will they honour their policy, what they have committed (verbally) and return the money? They say 5 days for an international wire, but that does seem long as most other wires I have received are 2 days. Maybe I am wrong …. The watch was never shipped and order cancelled 1-2 days after the monies were sent. I also lodged a claim via my bank. Has anyone had a similar experience and how did it turn out? I can hope that Chrono24 honour their policy. It would be great to write about this as a positive experience.