***All Defective Items***
A couple weeks ago, I left a review for a defective pair of golf shoes that I received. I ordered 2 pairs of shoes but one of them was defective. I emailed multiple times for exchange but all they said was $3 refund to get it fixed myself at a repair shop? HAHAHAHAHA
I was like forget it! and I still had the other pair. I was wearing it about 3 hours at golf course and front outsole got separated. I didn't even bother to email them because they don't give F@#$%@$^
SCAM SCAM SCAM - DO NOT ORDER FROM THEM
I purchased a pair of sandals. It took forever to receive them. They were not true to size and I wanted to exchange them for another size. This is the email I received from them.
Dear customer,
We are glad you got item, but sincerely sorry for the problem.
According to our Return & Exchange Policy, we accept returns and exchanges within 15 days from the date of package reception and if the products are in new, unused condition with the original packaging. (I contacted them within their return policy)
If you want to send the order back for exchange or refund, the return-shipping fee needs to be afforded by yourself.
Considering the high shipping fee to return it all the way back to our warehouse, will it be possible to offer $8 discount code to you as a way to make up for this? It is more convenient for you.
I asked for a better discount code. They would not go any higher. I accepted the discount code and tried to reorder the sandal and it did not work. Here is their reply We are so sorry for that.
How about you make the order and then we refund you $8?
Hope you can understand
Of course I refused. I am not going to dispute this charge. Not sure if I can get my money back, but I will try.
They are still not cooperating in sending me a label
Here is their response to my posting. Dear Customer,
We are so sorry for the pronlem.
As for this problem, we sent the size was you ordered.
Please do not worry, we will try our best to help you, Hope you can understand.
If you have any questions, please email us , we will reply to you soon, thanks.
Have a nice day!
The COLAPA Team
ColaPa 回复2021-09-23
Dear Customer,
We are so sorry for the pronlem.
As for this problem, we sent the size was you ordered.
Please do not worry, we will try our best to help you, Hope you can understand.
If you have any questions, please email us , we will reply to you soon, thanks.
Have a nice day!
The COLAPA Team
Do not order from this company unless you are prepared to waste money. I received a pair of shoes in an incorrect size and they would not accept a return. Their customer service department told me that I should sell the shoes at a flea market or give them to a friend. Poorest customer service I have experienced. I was forced to dispute this with my credit card company.
ColaPa 回复2021-09-23
Dear Customer,
We are so sorry for the pronlem.
As for this problem, we sent the size was you ordered.
Maybe there are size differences between US size and Aisa size.
Please measure your foot as the size chart.
Please do not worry, we will try our best to help you, Hope you can understand.
If you have any questions, please email us , we will reply to you soon, thanks.
Have a nice day!
The COLAPA Team
SCAM, SCAM, SCAM! On August 22, 2021 I purchased 2 pairs of Colapa Spikeless Golf Shoes from ColaPatrendy.com (It's the same company as ColaPa). It was defective (twisting knob was not malfunction), I requested for return label to send it back. According to their return policy, it has to be within 30 days from the date the package is delivered and the item must be unused. I sent multiple emails with pictures of it (because they requested) for several days. Instead of offering me exchange or refund, they said they would refund $3 and instructed me to go fix it myself for $3.
BE CAREFUL!!! They don't accept any return or exchange.
ColaPa does not respond to emails sent and never confirmed my order by email. Everything looks good on the surface but once payment is sent there is no response at all. Without invoice or order confirmation sent there is no contact information other than an email address on the website. Sure looks like a scam.
ColaPa 回复2021-09-23
Dear Customer,
We are so sorry for the problem.
We will send the order confirmation after you paid.
Generally, it may be classified as spam by the system. Would you mind check it again?
If you have any questions, please email us , we will reply to you soon, thanks.
Have a nice day!
The COLAPA Team
I purchased a 3 IN 1 Mosquito Killer lamp, requested a refund since the product does not do anything as advertised. To date, I have not heard from them and it has been 4 days. I will go through PayPal for my refund since they fail to respond to my email. Sad!!!
ColaPa 回复2021-09-23
Dear Customer,
We are so sorry for the pronlem.
We are so sorry to tell you we cannot locate your order.
Would you mind send us your order information by e-mail?
Then we will try our best to help you. Hope you can understand.
If you have any questions, please email us , we will reply to you soon, thanks.
Have a nice day!
The COLAPA Team
I ordered 3 cases. One ,my fault, was wrong one. I wanted to just swap out to the right one. They wanted me to pay for shipping, no problem. It shipped to me from New Jersey. Nope they wanted me to ship back to China. Cost me more to ship back to China, than to New Jersey where it came from. Buying warehouses in the states so they can say " from USA " When in fact from China!!!!!! Couldn't go any lower than 1
ColaPa 回复2021-08-09
Dear Customer,
We are so sorry for that.
You made wrong phone case, and the address in the parcel is not our return address.
Hope you can understand.
If you have any questions, please email us , we will reply to you soon, thanks.
Have a nice day!
The COLAPA Team
Dear Customer,
We are so sorry for that.
You made wrong phone case, and we have tried our best to help you.
Please send us your idea if you still not satisified.
Hope you can understand.
If you have any questions, please email us , we will reply to you soon, thanks.
Have a nice day!
The COLAPA Team
I ordered 3 cases and was so happy that I had found the case with more than 3 card holders.. but after I've only had the case not even two weeks the case is already looking like I've had it more than 1 year. The second case the color was misleading. And the 3rd case I put back in the wrap because I'm disappointed in the 1st case!!!!
ColaPa 回复2021-07-26
Dear Customer,
We are so sorry for the problem.
As for the problem you mentioned, we have sent the e-mail to you.
Please check it.
If you have any questions, please email us([email protected]) , we will reply to you soon, thanks.
Have a nice day!
The COLAPA Team
I purchased a case that had a clip on the back with a piece that pulled out to make a stand . It was very thin and most of the time it couldn't support my phone and it would fall over. Pretty soon the piece broke and now is not what I want. I am very disappointed in this product.
ColaPa 回复2021-06-25
Dear Customer,
We are so sorry for the problem.
As for the problem you mentioned, we have sent the e-mail to you.
Please check it.
If you have any questions, please email us([email protected]) , we will reply to you soon, thanks.
Have a nice day!
The COLAPA Team
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