Dear customer,
We’re truly sorry to hear that your order did not arrive in time, especially after you selected expedited shipping. We understand how frustrating and disappointing this must have been, particularly when the backdrop was needed for a specific event or photoshoot.
Please contact our customer service team at [[email protected]] with your order details. Our team will look into the shipping issue carefully and do our best to provide you with a satisfactory solution.
We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.
Best regards,
Dbackdrop Customer Service Team
Hello
Please send us your order number, we'll check details for you, you can also contact us via email [email protected] rest assured that we are a formal and reliable company. You will definitely receive your order.
Dear customer,
Thank you for sharing your feedback. We’re glad to hear that the curtains themselves are fine, but we’re very sorry for the inconvenience caused by the shipping delay, communication experience, and the sizing issue with your metal frame.
We understand how frustrating it can be when rush shipping does not meet your expectations and when the product does not fit as needed. Please contact our customer service team at [[email protected]] with your order details and photos of the frame/curtain issue. Our team will review your case carefully and do our best to provide you with a satisfactory solution.
We apologize again for the inconvenience and appreciate your understanding.
Best regards,
Dbackdrop Customer Service Team
Dear customer,
Thank you for sharing your feedback. We’re glad to hear that ordering was easy, delivery was on time, and the quality met your expectations. However, we’re very sorry that the colors did not look as vibrant as you expected and that you were unable to use the backdrop for your project.
We understand how important accurate colors are for photoshoots and events. Please contact our customer service team at [[email protected]] with your order details and photos of the backdrop. Our team will review the issue carefully and do our best to provide you with a satisfactory solution.
We apologize for the disappointment and truly appreciate your feedback.
Best regards,
Dbackdrop Customer Service Team
