Mastermind.com

Dear Teddy, Thank you so much for taking the time to leave such a thoughtful and generous review. We truly appreciate your kind words and are so grateful that you shared your experience with our support team! We are truly so happy to hear that our support team was able to help resolve the issue you were experiencing and that you felt supported throughout the process. We understand how frustrating technical challenges or unexpected concerns can sometimes feel, which is why we always want every member of our community to feel fully supported, cared for, and never alone when reaching out for assistance. Your kind words about our team going above and beyond truly mean more than you know. Encouraging feedback like this reminds us why we are so passionate about serving and supporting this amazing community every single day. Thank you again, Teddy, for your trust, your generosity, and your support. Please know that we are always here for you anytime you may have questions, concerns, or need technical assistance in the future! Sending our warmest thanks, The Mastermind Team

Hi Monica, Thank you so much for your wonderful 5-star review! We’re so glad to hear that you had a positive experience during the LIVE on May 13th and that our support team was able to promptly assist you with your billing question. It’s great to know everything was resolved quickly and smoothly for you. We also love hearing that you thoroughly enjoyed the LIVE session and are excited to continue learning more about AI. Your enthusiasm and engagement mean a lot to us, and we’re excited to be part of your learning journey moving forward. Thank you again for taking the time to share your experience and for being a valued part of the Mastermind community! Kind regards, The Mastermind.com Team

Hi Greg! Thank you so much for your wonderful review! We’re thrilled to hear that the follow-up support for the AI Advantage Summit was timely, accurate, and provided the best possible solution for your needs. Delivering clear communication and prompt support is extremely important to us, so it’s great to know your experience reflected that. We truly appreciate your kind words and your 100% perfect rating — thank you for being part of our community! With gratitude, The Mastermind Team

Hi Jelena, Thank you so much for this incredibly thoughtful and inspiring review. Reading about your experience means the world to our entire team. We are so grateful to have been a part of your journey and honored that you trusted us to support you through both your business goals and a difficult personal season. It’s wonderful to hear that the platform, AI guidance, community, and course content have helped bring clarity, motivation, and momentum to your dream project. Our mission has always been to create more than just a program — we want to provide real support, practical tools, and a community that empowers people to pursue the life and business they envision for themselves. Your kind words about the team’s care and understanding truly mean a lot. Thank you again for taking the time to share your experience and for being such a valued part of the Mastermind community. We’re cheering you on every step of the way and cannot wait to see all that you continue to accomplish! With gratitude, The Mastermind Team

Hi Arthur, Thank you so much for taking the time to share such a thoughtful and heartfelt review. Your words truly capture the spirit of what we aim to provide—real support, meaningful mentorship, and a path forward for anyone willing to take that first step and stay committed. It’s especially powerful to hear how deeply you’ve engaged with the material and how it’s impacted not just your business perspective, but your life and priorities as well. We’re incredibly grateful for your recognition of the team, the mentorship experience, and the principles that Tony and Dean stand for. Your perspective on growth, resilience, and investing in oneself speaks volumes, and we know it will inspire others who are considering taking that same journey. On behalf of the entire team, thank you again for your kind words, your trust, and your presence in the Mastermind community. We’re wishing you and your family all the very best, and we’re here for you whenever you’re ready to continue your journey. With gratitude, The Mastermind Team

Dear Francis, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear how frustrating and disappointing this experience with our emails has felt for you. We completely understand and respect your concerns, and we want to sincerely acknowledge that this is not the experience we aim to create for anyone in our community. Our intention is always to share helpful updates and opportunities with individuals who have requested information from Mastermind.com. That said, we recognize how important tone and wording are in every communication, and we take your feedback very seriously. We have shared your comments with our Mastermind leadership team. We are always committed to learning from our members’ experiences so that we can continue to grow and improve the way we support and serve our Mastermind community. To address this immediately, we have reached out on Trustpilot requesting your details so we can personally ensure your email is fully removed from all communication lists. Once we receive that information, we will take care of the matter promptly and verify that the issue is fully resolved. We genuinely want you to feel heard and respected, and we look forward to the opportunity to correct this for you. Thank you again for bringing this to our attention, Francis, so we can make it right. Warm regards, The Mastermind Team

Dear Linda, Thank you so much for taking the time to share such a thoughtful and heartfelt review of your experience at the 3-day AI Advantage Summit! We are absolutely thrilled to hear that you enjoyed every minute of the event. It was especially exciting to read how you originally planned to simply check it out and get a feel for it, only to find yourself watching the full three hours each day for all three days! Knowing that the experience captured your attention and delivered enough value to keep you engaged the entire time truly means the world to us, especially when you shared how valuable your time is. That makes your words even more meaningful, and we’re incredibly grateful you chose to spend that time with us! It’s fantastic to hear that the summit felt so valuable and insightful to you. Our entire goal was to bring together real conversations about AI with true experts in the space, while also helping people understand the bigger picture of what AI can mean for their lives and businesses. Hearing that you found the content informative, interesting, and thoughtfully organized is exactly what we hoped participants would experience. We also loved hearing that you appreciated the positive energy and motivating tone throughout the event. Creating an environment that feels inspiring, empowering, and uplifting is something that matters deeply to us, so it’s incredibly rewarding to know that it resonated with you. Linda, thank you again for being part of this experience with us and for sharing your thoughtful reflections. We are so grateful you joined us for the summit, and it truly means the world to know that it created such a positive and valuable experience for you! With heartfelt appreciation, The Mastermind Team

Dear Lily, Thank you sincerely for taking the time to share your concerns and feedback with us. We are truly so sorry to hear about your experience with the process of canceling your membership, the email responses you received, and the management of your Mastermind Monthly subscription. Please know that your concerns are incredibly important to us, and we sincerely regret any frustration, confusion, or inconvenience this situation may have caused. Your experience matters deeply to our team, and member satisfaction is always at the heart of everything we do. We also want you to know that your concerns and feedback have been thoughtfully shared with our Mastermind leadership team. We are always committed to learning from our members’ experiences so that we can continue to grow and improve the way we support, communicate, and serve our Mastermind community. Regarding your Mastermind.com membership, we want to reassure you that your concerns were reviewed with great care. Our support team has also contacted you today via email from [email protected]. We can confirm that the refunds for your Mastermind Monthly membership have been successfully processed today, and the full amount has been returned to you. Please allow 5–10 business days for the funds to appear in your account. Additionally, your monthly membership subscription has now been cancelled, effective immediately. Rebuilding your trust means so much to us, Lily. Please accept our sincere apologies once again for the inconvenience this situation may have caused. If there is anything further we can do to assist you, or if you have any questions at all, please don’t hesitate to reach out. We are truly here to support you and remain committed to making this right. With warmth and appreciation, The Mastermind Team

Dear Mia, Thank you for taking the time to share your feedback with our team. We completely understand how concerning and frustrating it can feel to notice charges on your account that you weren’t expecting. According to our records, your registration for the 2025 Time to Thrive event included the optional VIP Success system access offer that began with a $1 trial, followed by a monthly membership after the 30-day trial period. These details were presented during the sign-up process. That said, we absolutely understand that these types of details can sometimes be easy to miss, and we’re more than happy to take the time to review everything with you. After reviewing your account, we can confirm that your monthly membership was cancelled on April 19th, and you will continue to have access through the end of your current billing cycle on May 13th. Our team would be glad to take a closer look at your account with you, walk through the billing history, and see what options may be available. Please feel free to reach out to us at [email protected] using the email address you used to register your monthly membership with so we can assist you directly. Thank you again for sharing your concerns with us, Mia. We truly appreciate the opportunity to look into this for you and look forward to helping resolve this with you. Sincerely, The Mastermind Team

Dear Jubilee, Thank you so much for taking the time to share such a thoughtful and heartfelt review. Your words truly mean a lot to us, and we are incredibly grateful that you chose to share your experience with our team! We’re especially happy to hear that Kyree was able to assist you with your questions and support you in such a meaningful way. The support team truly cares about the people we serve, and it’s wonderful to know that her support reflected this! At Mastermind, we truly strive to lead with heart, service, and the intention of making a positive impact. Knowing that you felt that through your interaction with Kyree is something we’re deeply grateful for. Thank you again for your encouragement and for cheering on the team! Your support and kindness mean more than you know, and we are so happy to have you as part of the Mastermind community. Please always remember that we are here for you anytime you need us, and we are always honored to help in any way we can. Sending our sincere appreciation and gratitude your way :) With heartfelt thanks, The Mastermind Team

Dear Michelle, Thank you so much for taking the time to share your feedback with us. We truly appreciate your openness and honesty. We are very sorry to hear about your experience regarding your billing and subscription for your Mastermind Monthly membership. Please know that your concerns are incredibly important to us, and we sincerely regret any frustration, confusion, or inconvenience this situation may have caused. Your experience matters deeply to our team, and member satisfaction is always at the heart of everything we do. We also want you to know that your feedback has been thoughtfully shared with our Mastermind management team. We are always committed to learning from our members’ experiences so that we can continue to grow and improve the way we support and serve our Mastermind community. Regarding your Mastermind.com membership and the remaining refunds, we would like to reassure you that your concerns were reviewed and handled with great care. Our support team has reached out to you via email today from [email protected]. We can also confirm that we have carefully processed the remaining refunds toward your monthly Mastermind membership today. With the final refunds, the full amount has now been returned to you. Please allow 5–10 business days for the transactions to appear in your account. Additionally, we can confirm that we have cancelled your monthly membership subscription effective immediately. Restoring your trust means a great deal to us, Michelle. Please accept our heartfelt apologies once again for the inconvenience this situation caused. If there is anything more we can do to support you, or if you have any questions at all, please do not hesitate to reach out. We are truly here for you and remain committed to making this right. With sincere appreciation, The Mastermind Team

Dear David, Thank you so much for taking the time to share your experience with us! We are absolutely thrilled and overjoyed to hear that our support team was able to step in and help resolve the issues with your headers! We know how frustrating technical challenges can feel when you are in the middle of building and working on your projects, so it means the world to us that we can support you and help move things forward. Our support team genuinely cares about every member we work with, and knowing that they were able to assist you and address your concerns is exactly what we hope for every time! We also truly appreciate your openness in sharing that you still have a few other items on your list to tackle next. Please remember that you are never alone in that process. If any additional questions come up or if you need a hand along the way, our team is always here and more than happy to help however we can. Your success and peace of mind matter deeply to us, and we want you to feel supported every step of your journey. David, thank you again for your kind words and for being a valued part of our community. Feedback like yours helps remind our team why we love what we do each day. We’re truly grateful for you and are wishing you continued progress and success as you work through the rest of your projects! With sincere appreciation and gratitude, The Mastermind Team

Dear Karen, We are so grateful for your kind words and are incredibly happy to hear how much you loved the course. Knowing that your experience was such a positive one is exactly why our team is so passionate about the work we do each day. It also means so much to hear that you felt supported along the way and received the best assistance from our support team. Our entire team genuinely cares about every member in our community, and we always strive to go above and beyond to help in any way we can. Hearing that you felt that level of support is incredibly rewarding for all of us. Thank you again for your kindness and for being a valued part of our Mastermind community, Karen! We truly appreciate you sharing your experience, and we are so excited to continue supporting you on your journey and cheering you on every step of the way. With sincere gratitude, The Mastermind Team

Dear Christian, Thank you so incredibly much for your kind and thoughtful review. It truly means the world to us that you took the time to share your experience! We are so happy to know that our support team was able to respond quickly and provide you with a friendly and caring experience. Our team works hard not only to answer and resolve questions efficiently, but to make sure every interaction feels warm, personal, and supportive. Your feedback encourages us more than you know. It reminds us why we do what we do and reinforces our commitment to showing up with excellence and kindness every single day. Thank you again, Christian, for your extremely kind words and for being a part of our community. We’re truly grateful for you, and we’re always here whenever you need us. With heartfelt appreciation, The Mastermind Team

Dear Susan, We are absolutely thrilled to hear that your experience with Mastermind has been incredible and that you feel so supported every step of the way! Knowing that you feel cheered on, encouraged, and helped to stay focused on your goals means more to us than we can fully express. Creating an environment where our members feel seen, uplifted, and believed in is something we care deeply about, so hearing that you genuinely feel that support from our team is incredibly rewarding. We are also so happy to hear that your emails, questions, and concerns have been addressed quickly and thoughtfully. Your time, your goals, and your peace of mind matter to us, and it means so much to know that our support team has been able to serve you in a way that leaves you feeling satisfied and cared for. Most of all, we are simply so grateful that you are part of our Mastermind family! Truly. You are not just a member, you are part of a community that believes in growth, possibility, and lifting one another higher. We are always here for you, and it is an honor to support you now and into the future. We cannot wait to continue witnessing your growth, your wins, and the incredible things you are building. Thank you again, Susan, for taking the time to share your experience. Your words mean the world to us! With so much gratitude and excitement, The Mastermind Team

Dear Stephanie, Thank you so much from the bottom of our hearts for taking the time to share your experience with us :) When you said that Mastermind is truly a great platform and coaching team, that touched us deeply. We pour so much intention, care, and heart into everything we create, from the structure of our business courses to the way our coaches show up in every training and interaction. Hearing that you feel the strength of the platform and the support of the coaching team lets us know that the work we do is truly making a difference. Your words about our courses and customer support being stellar and going above and beyond are incredibly meaningful. Our support team genuinely cares about every single member. They work hard behind the scenes to ensure questions are answered, concerns are handled with kindness, and that no one ever feels alone on their journey. Knowing that you felt served and supported in that way is the highest compliment we could receive. Stephanie, we are so grateful you are part of the mastermind.com family. Thank you for your trust, your presence, and your willingness to share your experience! We are honored to walk alongside you, and we are always here to continue supporting you, cheering you on, and going above and beyond whenever you need us. With so much gratitude and appreciation, The Mastermind Team

Dear Ricardo, Thank you from the bottom of our hearts for taking the time to share such incredibly kind words! It means more to us than we can express! We are beyond happy to hear that you’ve been part of our family for a while and that your experience has consistently been positive. Members like you are the reason we do what we do every single day. To know that you feel cared for and supported is everything to us. We’re especially grateful you shared about the recent billing error and how our support team handled it. We’re so glad our team was able to quickly resolve it, refund the $47 immediately, and extend those additional two months! Your acknowledgment of the integrity and care behind that means the world to us. Truly. Your words about over-delivering and the level of care you experienced are such a beautiful reflection of what we strive for as a community. We don’t just see you as a customer; you are part of our Mastermind family, and that relationship matters deeply to us. Please know that we are always here for you. Whether it’s a question, a concern, or simply guidance along your journey, it is our absolute pleasure to support and assist you in any way we can. We are so excited to continue walking alongside you and cannot wait to see all that you accomplish in the future! Thank you again, Ricardo, for your trust, your loyalty, and your generosity in sharing your experience. We are truly grateful to you :) With heartfelt gratitude, The Mastermind Team

Dear Lucia, Thank you so much for your incredibly kind words. It means more than you know to hear that you felt promptly supported and that our team was able to assist you with creating and receiving your invoice so quickly! We understand how important it is to have these details handled smoothly and efficiently, and we are genuinely so happy that we could make that process easy for you. Your appreciation and gratitude absolutely brighten our day, and we are so thankful that you took the time to share your experience. Please know that we are always here for you! It is truly our pleasure to support you, Lucia, and we’re so grateful to have you as part of our community :) Sending you our warmest thanks and appreciation, The Mastermind Team

Dear Nikos, Thank you so much for taking the time to share such a heartfelt reflection on your journey with us! Reading your words truly touched us, and we feel deeply honored to have been part of your growth and transformation over the past 2+ years. To hear that this community has helped you move from zero to discovering how life can work for you instead of against you is incredibly inspiring. That kind of change takes courage, dedication, and an open heart, and you have brought all of that and more! We are especially moved by your commitment to serving and helping the people around you! That spirit is at the very core of what this community stands for, and seeing you live it out so beautifully reminds us why we do what we do! Please know how grateful we are to have you as part of our Mastermind family. Supporting you has been a true joy, and we are so happy to continue walking beside you! We believe the best chapters are still ahead, and we can’t wait to see all the amazing things you will continue to create and the lives you will touch along the way. Thank you again, Nikos, for your kindness, your trust, and your incredible energy. We are cheering you on with full hearts and are always here for you :) With sincere gratitude and warmth, The Mastermind Team

Dear Frank, Thank you so much for taking the time to share your thoughtful and honest feedback with us. We are truly happy to hear that you’ve been enjoying your experience with us and that you see the good and meaningful work we’re striving to do. Your kind words genuinely mean a great deal to our entire team! We are especially grateful for your insights around supporting beginners and members who may not feel as tech-savvy. Feedback like yours is incredibly important to us because it helps shape how we grow, improve, and better serve our community in the future. Your perspective highlights an area where we can continue to evolve—creating learning experiences that feel slower, more personalized, and more approachable for those who may feel overwhelmed by technology! Your feedback truly matters to us. Our goal is always to create a welcoming, supportive environment where no one feels left behind and everyone feels encouraged, understood, and empowered to move forward at their own pace. We’re always here for you, Frank. If you ever have questions, need guidance, or simply want support along the way, please don’t hesitate to reach out to us. It’s an honor to be part of your journey, and we’re so grateful to have you as part of the Mastermind family :) With sincere gratitude, The Mastermind Team