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customer · 写过 1 条评价 · 已认证 · 体验于 2026-08-06 ·
★★★★★
关于 Dermstore
数据更新- 网站
- www.dermstore.com
- 分类
- 活动与娱乐
- 所在地
- United States · Hermosa Beach
- 状态
- 待认证
- 近 12 个月
- 202 条评价
- 差评回复率
- 86%（32/37 条）
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Dermstore靠谱吗？
Dermstore（www.dermstore.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 202 条用户评价，属于活动与娱乐分类，口碑良好。76% 的评价为 4 星及以上，14% 为 1 星；商家回复了 86% 的差评。数据最后更新于 2026-08-10。
用户怎么说
良好的陪伴
客户服务没有帮助
我在下订单后立即注意到我的送货地址有一个拼写错误。在联系该公司后，他们表示他们无能为力，直到货物被运送到错误的地址并运回他们的仓库。
Dermstore 回复2026-08-07
Hello, We appreciate you sharing your experience. We understand your frustration regarding the shipping address correction. We are actively reviewing our procedures to improve how we handle such situations in the future. A message has been sent to your account. Kind regards, Liam
好优惠🙌
感谢您的促销活动
我因使用 HSA 被收取 12 美元费用
我因使用 HSA 而被收取 12 美元费用。那是不对的。不会再在你们的网站上购买。
Dermstore 回复2026-08-07
Hello, We understand your frustration regarding the charge for using your HSA. We truly value your feedback and are sorry to hear that this has impacted your experience with us. We are always working to improve our services. A message has been sent to your account. Kind regards, Liam
加布里埃拉
我的客户服务代表加布里埃拉（Gabriela）令人愉快且高效。我的问题得到了很快的解决，令我满意。 谢谢！
易于订购。
易于订购。 交货快捷。 有我正在寻找的腮红颜色。 确认了我的订单#，但奇怪的是，第二天在“详细信息/”显示图像”时： 我的小计、税金和总额只高出了几美元，但这让我想知道为什么。
取消订单
我想取消订单，下订单后不久就打电话，他们说我不能。
Dermstore 回复2026-08-07
Hello KK, Thank you for taking the time to leave your review. I am truly sorry to hear about the difficulty you experienced when trying to cancel your order shortly after placing it. I understand how frustrating this must have been for you. I have looked into this matter and have reached out to you through your account to discuss this further. Please check your account for my message. Kind regards, Liam
我有机会使用折扣…
我有机会使用折扣代码，但当我使用 Paypal 付款时，它不允许我使用折扣。
Dermstore 回复2026-08-07
Hello Patricia, We are truly sorry to hear that you encountered an issue with your discounted code when attempting to pay with PayPal. We understand how frustrating this must have been, and we appreciate you bringing it to our attention. We are always working to improve our payment processes. A message has been sent to your account. Kind regards, Liam
哇！
哇！！这么多神奇的产品我一直想买！非常无缝的 U/I 和支付处理。 Dermstore 应该为拥有 HSA/FSA 的任何人提供额外的员工福利方案！我感觉我刚刚加入了一个专属俱乐部！谢谢德姆商店！
Dermstore 回复2026-08-06
Hello, Thank you for leaving your review! It's always a pleasure to receive feedback like this from our loyal customers. Your feedback helps us maintain and improve our services, and our team is thrilled to hear your kind comments. If you have any questions or need assistance, please don't hesitate to contact us. We'll be happy to help. Take care, and have a wonderful day! Best regards, Natalia
品质+折扣！
我得到了优质产品的非常好的折扣。 另外，我还获得了积分并享受免费送货。 赢了！
种类繁多的产品和奖励计划
我喜欢你们提供的各种产品，以及你们的奖励计划和周年纪念促销！让我很高兴购买护肤品。
很棒的发现
轻松导航，绝佳选择。 推荐！
当我...时，我的产品始终可用。
当我需要时，我的产品总是可用的，并且当有折扣时，我可以毫不费力地将它们应用到我的订单中。
与我的银行的最佳交易...
与我的银行就该产品进行最优惠的交易
轻松找到我想要的东西
很容易找到我想要的东西，很好的销售
Dermstore 回复2026-08-06
Hello, Thank you for leaving your review! It's always a pleasure to receive feedback like this from our loyal customers. Your feedback helps us maintain and improve our services, and our team is thrilled to hear your kind comments. If you have any questions or need assistance, please don't hesitate to contact us. We'll be happy to help. Take care, and have a wonderful day! Best regards, Natalia
产品
作为授权经销商销售 Skin Ceuticals，享受折扣、免费送货和轻松订购。
我非常失望
我非常失望。这是我第一次尝试从贵公司购买，我不知道送货地址发生了什么，但当我收到订单确认时，我发现它不完整。我意识到后，立即联系客服更正地址，但遭到拒绝。他们还拒绝取消订单。 如果您运送该产品，由于我已经解释过的原因，它永远不会到达我手中。结果，我别无选择，只能向我的信用卡公司提出索赔。更糟糕的是，我的卡被扣了两次钱。我不愿意为我永远不会收到的产品付费。
Dermstore 回复2026-08-07
Hello Yamira, We are truly sorry to hear about your extremely disappointing first experience with us. We understand your frustration regarding the incomplete shipping address, the refusal to correct it or cancel the order, and the double charge. We are actively looking into this matter to understand what went wrong. A message has been sent to your account. Kind regards, Liam