Doozycards

That does sound disconcerting for sure. By our policy, we do not charge until after the Free Trial has expired, if it has not been cancelled. We think what you may have seen is an "Authorization" performed by the banks and CC companies; they "tap" a customer's card to be sure it is not fraudulent. The money goes right back into the customer's account within 24 hours. We never receive any funds at all, until the actual charge 10 days later. That you were able to cancel you account does suggest that you were still in the uncharged trial period, before any membership. However, if you know you were definitely charged the $24 USD, please feel free to contact us about a refund. We can be reached at [email protected]. We will be happy to help. UPDATE: We have changed the process we use with banks and this authorization no longer occurs when signing up for a Free Trial.

Thank you for your review, Gale. What would an exciting card look like for you? We love hearing our customer's ideas. If you would like to tell us, please feel free to send us your thoughts. We can be reached at [email protected].

Thank you! we are delighted your sharp witted nephew enjoyed "James Green"! We have more odd animals at the ready singing for the holidays and ready for his 9th birthday too!

Thank you very much for taking the time to say so!

You are very welcome. Thank you for using our service!

We are very sorry to hear you had trouble sending a card. When a field drops what we type into it, that is often an issue with our computer's cache needing to be cleared. It is hard to say at a distance, however, we offer free technical support. We can be contacted at [email protected] and normally respond within 12 to 24 hours.

Dear Susan, we checked with our Support staff with whom you emailed this morning. As they pointed out, there has been no charge. A Free Trial was signed up for which causes the Credit Card companies to perform what is called an authorization. They tap the card and/or bank account for a nominal amount which is then returned into the account once they have determined the account is not fraudulent. Our support staff will cancel your free trial for you so that no charge or membership will be possible at the end of the trial period. They will send you a confirmation email once this is done.

We are sorry to hear you could not send your card. We do have a field for inputting the recipient's address; it is strange that it was missing. If you would like our Free technical support, we can be reached at [email protected].

Thank you very kindly for your words. We are so very proud of our intrepid and sincerely wonderful Support staff. We're a small, family owned company so we don't hire big, anonymous, 3rd party support factories to help our customers. This makes us better able to respond quickly and more personally. If you ever need assistance again, please feel free to ask. We can always be reached at [email protected]. We are so glad you are a Doozy!

Thank you for your glowing words about our cards. We write and produce them all ourselves, so it is very gratifying to read your appreciation. We understand your critique of the free trial, however we are proud to say that the majority of visitors who sign up to send cards do stay on and become members, so this method helps make that convenient for them. That said if you ever do need help cancelling, please feel free to ask us for (free) help at [email protected]. You can also cancel through your "My Profile" menu option on the website.

The reason we ask for credit card information is because users are signing up for a membership. The membership begins with a 10 Day Free Trial during which all 2,000 of our ecards, all of which we produce ourselves, can be sent for free as often as the member pleases. If the membership is not wanted, cancelling the free trial before the end of the 10th day will close the account with no charge at all. It is entirely in the control of the customer. We have offered our Free Trial for all 18 years in which we have been in business.

You can check the status of the cards you sent, once you log into your membership, in your Card History.