Starting from the year of 2010, Elegomall has become one of the biggest franchised supplier for electronic cigarettes in China with millions of customers all around the world.We are dedicated to create the No.1 Brand Mall of electronic cigarette by supplying the goods and service for Business to Business, and Business to Customer.We aimed to enable to become to biggest electronic cigarettes platform which enable customers to enjoy and share the the newest products and the newest industry information.
YOU HAVE BEEN WARNED , NOT TRUSTWORTHY AT ALL !!!!!!
Bought From Elegomall some time ago , my order was a complete mess , i had items missing and after trying to chase up were they were they wouldnt reply to any of my commuinications and still to this day havent sent what ive asked for .
YOU HAVE BEEN WARNED , NOT TRUSTWORTHY AT ALL !!!!!!
Elegomall 回复2020-10-30
We are sorry to hear that. May I know your order number or registered email? We will contact you by email and help to solve the problem as soon as possible. You can email us by [email protected]
Best Regards.
Elegomall Team
This company has been emailing me for the past year from different email addresses and ignoring my request to stop.
On top of this, they are now trying to instill fear into UK clients and offering masks and hand sanitisers for a MASSIVELY INCREASED PRICE.
These people are conmen and greedy, above that - they're a sub par e-cigarette wholesaler, they are massively expensive comparatively to even UK wholesalers and distros.
I'd recommend in China:
Everzon
UK:
Vapourchaser/SmokePurer
Official Aspire/CS Distro
Evolution Vaping
Stay away from these conmen
still spamming every day, multiple email address. never stop even when asked. they just change their email address and carry on
couldn't hate this company any more
These people are the biggest spammers I have seen. Do they really believe this helps to make b2b customers and build a long-lasting business? Not in thinking countries. Collect your spam together and think about adding some value and sense.
Reply to the reply: you shouldn't remove only one email, you annoy businesses around the globe. You should remove all emails that haven't subscribed or gave you permission to spam them.
Elegomall 回复2019-09-09
Dear Mar kas
Thank you for letting us know about your experience with our EMD. We apologize that EDM makes you feel annoyed, and appreciate you taking the time to share your ideas with us. May I have your email address via private message? We can remove your email address of the list. Thank you for your valuable time and understanding of this matter.
Kind Regards
Elegomall
SPAM SPAM AND MORE SPAM!!! EVERYDAY! Every member of their 5000 staff that are probably underpaid continue to send spam and do not take no for an answer.. i have unsubcribed, contacted them direct, but still continue to send SPAM.
Elegomall 回复2019-09-09
Dear Naz Infinite
Thank you for letting us know about your experience with our EMD. We apologize that EDM makes you feel annoyed, and appreciate you taking the time to share your ideas with us. May I have your email address via private message? We can remove your email address of the list. Thank you for your valuable time and understanding of this matter.
Kind Regards
Elegomall team
poor customers service. cant get answers from anyone. order still not shipped that i was told shipped dhl. then told ups. now its Friday night and still nothing
Elegomall 回复2019-09-03
Dear Devin, we apologize for the change of Shipping consignee, But to ensure you receive the goods on time, we partner with the best logistic company like DHL, UPS, what's your Order number? we will help to solve this problem as soon as possible, you can contact our coutomer's service or LiveChat give your order number
we had a multiple orders that were delayed without notification from elego and then had stock missing from our order and then being told they were out of stock again no notification from elego... then when we had customers vape kits not work was told we had to pay shipping to have it replaced when it's their product fault.... worst customer service without any resolution... do not purchase from this company there are better suppliers with better price ...
Elegomall 回复2019-09-09
Dear David
Thank you for letting us know about your experience, We sincerely apologize that our shipment makes you feel uncomfortable, and appreciate you taking the time to share your ideas with us. we definitely will improve in the future, 100% happy Customer Service is our goal. Thank you for your valuable time and we hope to service you again in the near future.
Kind Regards
Elegomall team
Incredible customer service! Thank you sandy for dealing with my abundance of emails and inpatients. She has been incredibly helpful and get this people... I ordered a pulse dual kit last Wednesday from elegomall in hongkong and it was on my doorstep in sidney British Columbia Canada teusday morning that's 4 business days from China!! Much thanks I will be using this site often!
I can not recommend this company enough! Ice is my agent and she has a sweet nature with the quick ability to get things done. I have a B&M Store with quick turnover, Ice is always sending me information and pics through WattsApp on new and up coming hardware. She is also almost always available, exactly what I need for a busy business!
Thank you Ice you make a hard job much easier :0)
this page its very good and people who works there it's very kindful, they always help me and i find what i need. Also they are very patients with people like me XD. I really recommend to everybody.
item was delivered successfully but i am experiencing an issue with the 0.8 ceramic coil, will update later once solved.
update. they cannot confirm the problem as the reviews from other users were good as they claimed. maybe i'm not that lucky.
Elegomall 回复2019-01-07
Dear Mohd Noor, we are willing to solve your problem, but you need to show us the problem through video. If you can prove the problem, We will try our best to solve it, and make compensation to you.
Best Regards.
Elegomall Team
Excellent customer service from Sandy. I cannot ask for more. She is Brilliant!
If you are talk about employees going above and beyond their duties to make customers happy, Sandy certainly that. Sandy, even on a Saturday, will go the extra mile to provide me with tracking numbers and answer all my delivery enquiries in odd hours in China. I am willing to even invest more into this partnership knowing I have a capable Account Manager like Sandy ready to help us win. I am forever grateful for such an a selfless act. She deserves to be the employee of the year for such act of kindness.
I had a slight problem with my order, I had a chat with Sandy and she was great, we had the problem sorted out very quickly. I was very happy with the outcome and how nice Sandy was and how easy she was to talk too. Great work Sandy. I will definitely be back.
Elegomall 回复2018-12-14
Hello, Geoff Anderson, thank you very much for your recognition. It means a lot to us and we will appreciate it. We are always doing our best to meet with customers' needs. Any question or problem, pls just let us know. thank you very much again.
Best Regards.
Elegomall Team
Good price, fast delivery, great service. Especially the customer service assistant Ms. Sandy, good responsibility and fast reply, even after office hours, on the way back to home on heavy rainy day, recommend to log your account with this sweet little angle. Spoiled item? With no doubt, compensation recover. Will keep trading, good job Elegomall.
Elegomall 回复2018-12-14
Hello,Nicholas, thank you very much for your recognition. It means a lot to us and we will appreciate it. We are always doing our best to meet with customers' needs. Any question or problem, please don't hesitate to contact us.
Best Regards.
Elegomall Team
Amazing service and range of products always delivered on time and only 3 days to get to Australia
You can’t fault that
We have orderd many times and never had an issue and can always get a response super fast when needed thanks to my rep sissy 🥰
If your looking for an amazing wholesale company look no further these guys are where it’s at 👌
Elegomall 回复2018-12-14
Hello, Dee Pittman, thank you very much for your fair friendly review to us. We are always doing our best to meet with customers' needs. It's great that we helped.
Best Regards.
Elegomall Team
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