Hi John,
Thank you for your great review of our team. I'm glad to hear you were kept informed throughout your transaction.
Enjoy your new home and I hope we can help again in the future,
Many thanks,
James
Marketing Manager
Hi Andrea,
Thank you for your 5-star review!
I'm so pleased to hear how helpful Maria and Hayley were throughout the sale of your late mother's property. I'm glad you were kept up to date throughout.
Thank you again and all the best,
James
Marketing Manager
Hi Barbara,
Emsleys take these allegations very seriously and does firmly dispute your version of events.
Having investigated the history of the property on our system, I can confirm you were unfortunately outbid by another applicant. We give every buyer the opportunity to increase their offer with no pressure tactics used and on this occasion you were not successful based on this fact.
The successful applicant did then subsequently withdraw their offer only a matter of days later. This is frustrating to ourselves and the seller, but unfortunately is something we have to deal with in the housing market.
Our Crossgates team then, as good agents should, approached parties who had made previous offers to see if they would still be interested in the property, especially with it being such a short while ago. However many clients don’t like being in a situation where a ‘bidding war’ may occur so remove themselves from the process, which is understandable.
I can also see from our system that several viewings were booked on the property as our client stated to you. The property was first published on the market on the 14th of April with a number of viewings up to the 5th of June.
Our Sales Director, Jared, will be in touch with you to discuss this further. We do appreciate how this experience may align with how less-honest agents may operate. However, I can assure you that Emsleys follows the Estate Agents Code of Practice to the letter and operates with trust and integrity.
If you would like to discuss anything further with myself, please contact me with the details below. I hope we can work towards removing this inaccurate review.
Many thanks,
James
Marketing Manager
[email protected]
0113 264 4414
Hi Sylvia,
Thank you for taking the time to leave your 5-star review. I'm so pleased to hear all our departments have been able to help you throughout your property sale.
I hope we can help again in the future,
Many thanks,
James
Marketing Manager
S
S. Turner · 写过 1 条评价 · 已认证 · 体验于 2025-06-11 ·
★★★★★
很棒的服务
丽莎非常乐于助人,对所有事情都做出了很快的回应。
Emsleys Estate Agents 回复2025-06-17
Hi,
Thank you for taking the time to leave your review for Lisa at our Garforth branch.
Here at Emsleys we are pleased to hear how quickly Lisa helped with any enquiries throughout your transaction.
Thank you again,
James
Marketing Manager
Hi Georgios,
Thank you for taking the time to write your 5-star review for Emsleys Estate Agents.
We are pleased to hear of your successful property sale and it is fantastic to hear how helpful Maria and Victoria were throughout your transaction.
Thank you for your great recommendation.
Many thanks,
James
Marketing Manager
Hi Fran and Mark,
Thank you so much for leaving your 5-star review!
I'm so pleased to hear how helpful Hannah and Natalie at our Crossgates branch have been throughout your property sale.
Thank you again and wishing you all the best,
Many thanks,
James
Marketing Manager
L
Lyn Whitworth · 写过 3 条评价 · 已认证 · 体验于 2025-05-20 ·
★★★★★
工作人员很可爱
工作人员很可爱。我觉得他们在我压力很大的时候真的很照顾我。肯定会推荐。
Emsleys Estate Agents 回复2025-05-28
Hi Lyn,
Thank you for taking the time to leave your 5-star review.
I'm so pleased to hear how helpful the team have been throughout your transaction.
Many thanks,
James
Marketing Manager
Hi Steven,
Thank you so much for taking the time to publish your detailed and fantastic review.
I am so pleased to read how the entire Emsleys team were on hand throughout your property sale.
Thank you again for the great review.
James
Marketing Manager
Hi Ben,
Thank you for taking the time to leave your 5-star review.
I'm pleased to hear how helpful Hannah and Natalie have been throughout your property sale, especially given what sounds like a stressful time.
Thank you again and we wish you all the best,
James
Marketing Manager
Hi Darren,
Thank you for taking the time to leave your fantastic feedback for the team in our Crossgates office.
I'm delighted to hear our team have been on hand throughout your property sale.
Thank you again and wishing you all the best,
James
Marketing Manager
Hi Mr and Mrs Eastwood,
Thank you for your kind words about the Emsleys team at our Crossgates office. I'm glad to hear the team were on hand throughout your property transaction.
Enjoy your new home and I hope we can help again in the future. Thank you again for your fantastic feedback.
Many thanks,
James
Marketing Manager
Hi A Ryder,
Thank you for taking the time to leave your 5-star review for Emsleys Estate Agents and our Crossgates team.
I'm glad to hear our team were on hand to help with your property sale.
Thank you for your feedback regarding PropertyFile. I'll be sure to pass this to the team to explore further and prevent any further issues.
Many thanks,
James
Marketing Manager
K
Kev · 写过 5 条评价 · 已认证 · 体验于 2025-04-01 ·
★★★★★
Crossgates 员工的大力支持。
Emsleys Estate Agents 回复2025-04-07
Hi,
Thank you for leaving your 5-star review for our Crossgates team.
I'm glad the team were on hand to help.
Many thanks,
James
Marketing Manager
M
Mark Conboy · 写过 21 条评价 · 已认证 · 体验于 2025-03-28 ·
★★★★★
总是很乐意提供帮助
总是很乐意提供帮助,没有什么太大的麻烦,非常友好,使整个过程压力较小
Emsleys Estate Agents 回复2025-04-04
Hi Mark,
Thank you for your 5-star review.
I'm glad to hear how helpful and friendly the team have been throughout your transaction.
Thank you again,
James
Marketing Manager
C
Carol · 写过 5 条评价 · 已认证 · 体验于 2025-03-26 ·
★★★★★
服务真的很友好
真正友好的服务,优质的客户服务,良好的沟通
Emsleys Estate Agents 回复2025-04-01
Hi Carol,
Thank you for your 5-star review. I'm pleased to hit our team have hit all the marks!
All the best,
James
Marketing Manager
m
matthew · 写过 11 条评价 · 已认证 · 体验于 2025-03-26 ·
★★★★★
很棒的服务
优质的服务,知识渊博且友善的员工从始至终提供了最新的反馈。
Emsleys Estate Agents 回复2025-04-01
Hi Matthew,
Thank you for your 5-star review.
I'm pleased to hear our friendly team have been on hand from start to finish.
Thank you again,
James
Marketing Manager
Hi Len,
I'm so pleased to read your 5-star review.
It is fantastic hear about the great service our Rothwell team have provided throughout your property sale and purchase.
Thank you again and wishing you all the best,
James
Marketing Manager
E
ESRW · 写过 3 条评价 · 已认证 · 体验于 2025-02-28 ·
★★★★★
玛丽亚和她的团队非常棒。我们……
玛丽亚和她的团队非常棒。仅凭玛丽亚的服务,我们绝对会向任何人推荐 Emsleys 😁👍
Emsleys Estate Agents 回复2025-03-13
Hi ESRW,
Thanks so much for taking the time to leave your fantastic review!
I'm so pleased to hear your kind recommendation and fantastic words regarding Maria, she is a star!
Thanks again,
James
Marketing Manager