我于 2023 年 11 月 25 日下了订单,但尚未收到公司发送的有关我的订单的任何跟踪信息、任何更新或电子邮件。我确实与我的银行确认他们收到了付款。 每次我访问该网站时,它都会说该网站已关闭。 我想说的是,我没有机会得到两个月前购买的任何东西。 我在 Tik Tok 上购物有过一次机会,我不会再这样做了。
FactoryOutletStore.com Reviews | Factory Outlet Store 回复2024-01-12Dear Valued Customer,
Thank you for reaching out, upon receiving contact information from you on January 10th 2024, we checked and could not find any orders associated with you.
I understand your concern regarding your order. However, I'd like to clarify that we are not the business from which you made your purchase. We do not engage in selling products over social media, and we are not associated with the order you placed.
Please visit our website for more information:
https://www.factoryoutletstore.com/
We tried to contact you over the phone, but it went unanswered, so we have left a voicemail. We have also sent you an email regarding this.
Please be assured that we are not the source of your order, but we hope the following suggestions help you resolve the issue with the company you purchased from.
Check Order Confirmation: Review your order confirmation email or any documentation you received when you placed the order. It should contain contact information for the company you purchased from.
Contact the Seller Directly: Reach out to the company through the provided contact information in your order confirmation. This may include an email address, phone number, or customer support portal.
Check Social Media Channels: If you found the product through TikTok, consider checking the company's social media channels for updates. Some businesses provide customer service through social media platforms.
Review Terms and Conditions: Check the terms and conditions or policies on the company's website for information on shipping, tracking, and customer support.
If you are unable to get a response from the company or resolve the issue, consider contacting your bank to discuss possible options for resolving the payment issue.
Since we are not a party in this arrangement, we request you please review the rating and feedback you shared about our website.
I sincerely hope you are able to resolve this matter with the company directly. If there's anything else we can assist you with or if you have further questions, feel free to reach out to us at [email protected], or you can also call us at any time at 1800-946-9174.
Thank you,
Factory Outlet Store