Is FactoryOutletStore.com Reviews | Factory Outlet Store legit?
FactoryOutletStore.com Reviews | Factory Outlet Store (www.factoryoutletstore.com) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 63% of negative reviews. Last updated 2026-08-10.
I would give negative 100000000000000 if I could!!!!!! i placed an order over a month ago, it was a Mothers Day gift for my daughter, never arrived. I was sent 1 email noting it would ship in 2-3 weeks, I sent 3 emails to hear not a freaking word back. I called, most #s they provide do not work, get a busy signal, when I finally had "someone" answer it was a recording trying to sell my some shi!!!!!! I am filing a police report and a fraud complaint!!! THEY STOLE MY MONEY!!!!!!
Ordered a refurbished Garmin GPS on April 13th as a birthday gift. Now nearly a month down the line and still no sign. Three emails sent....no response to date. Atrocious customer service and £95 out of pocket. Purchase items from this company at your own peril...Thieves!!
They sent me a defective piece of merchandise. I tried to contact via phone to be greeted by a message that their phones were down and I needed to email. I then attempted them to email 4 times, they never responded. They then lied to my credit card company and said I never tried to contact them regarding the item. DO NOT PURCHASE FROM THESE SCAM ARTISTS.
This is my second review since the first does not seem to have been loaded. This company is a complete scam do not buy. I purchased a trolling motor on 2/17/24 order #FOS-FEBRUARY-290280 it was delivered damaged beyond use. Factory Outlet will not respond to my emails or UPS request for information. I received and return shipping authorization and that is it, they now have my money and the item returned. It has now been over 2 months and no response or refund. Do not buy from Factory Outlet!
I ordered a set of 3 filters on 1/19/24. One filter arrived. I called and was told that the other two would be shipped. Nothing happened. Called again. This time I got one more filter. Called again and was told that I would have to send a picture of the filter and a link would be provided. No link. Tried emailing company. No reply. One star is far too generous.
ordered a'refurbished' Garmin Forerunner 30 watch. Poor battery life . Asked for a return (13 Apr) 4 days later, still awaiting instructions for a return
Ordered a Garmin and NEVER RECEIVED IT.
I've asked for a refund and have yet to receive it. Everytime I call I get a recording that says their system is down. Where is my REFUND??? This is a scamming and fraudulent company. DO NOT BUY FROM THEM!!!!!
I ordered an item from this company. After 2 months there was no delivery of item. I emailed them and they said it was on back order. At that point I decided to cancel the order, however an order can only be canceled by calling. When I tried to call there is a recording saying due to technical problems they cannot take any calls. I have tried calling over several weeks and the same recording every time. I will never order anything from this place EVER AGAIN!
Absolutely useless. Ordered a satnav on 5 March and payment taken efficiently. Still not arrived, or even dispatched. Not possible to ring them because their "systems are down." Sent 4 emails and get an auto response promising reply in 24 hours. Complete lies, only had one reply after 5 working days asking for details even though I gave them the order reference. Worst online company ever. Is it a scam??
hey are completly unresponsive if you have an issue with your order. They are quick to ship and charge you but if you need help post sale, you can forget it.
Placed an order in late December 2023. Today is March 267th. As of this date I still haven't received my order. They only communication has been initiated by me. The response has been consistent in that there's been a delay.
I purchased a refurbished Garmin watch via Factory Outlet Store. Sadly, I couldn't get the watch hands to move to the correct time. I spent quite a long time trying to fix this as I really like the watch.
I filled out the return form 3 March and have had really slow response. Over a week on one email and they didn't not answer my question. The email was basically a stock email.
I have written yet another email, but I am a bit worried that this isn't going to be resolved quickly, or the exchange watch that they have suggested will also not work or not be the correct style/colour as my original.
I tried for over two days to get information on if the product I ordered had shipped or if I could get a tracking number so that I would know when it would arrive. I never have issues with deliveries but did not want something that cost over $1800.00 just sitting outside on my porch. I tried the online chat first, more than a couple times and waited almost a couple days without response. I then called sales support a number of times and was disconnected. The last time was over and hour and then hung up on me. I then tried to just call someone in sales and still no answer. I am beginning to wonder if they are a scam. Now, a couple more days later, they have still not answered any requests but are able to send me advertising, twice. I have contacted my credit card bank and turned it over to their fraud department.
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2024-03-19
Hi Steve,
We sincerely apologize for the delay in fulfilling your order and any inconvenience this may have caused. Your satisfaction is our top priority, and we understand how frustrating it can be to experience delays with your purchase. Unfortunately, the product you ordered is currently discontinued and we have emailed you on your order email address with the similar option available for review. Please let us know your feedback on that email in order to process the order. Thank you for your continued support and understanding.
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2024-03-12
Hello Marc,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and your willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us towards maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
You have phones that work with our restaurant and I always have a great experience when ordering from you. Great prices!
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2024-03-12
Hello Cesar,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and your willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us towards maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
I ordered a Norelco Shaver open box and they sent it by USPS with tracking and no insurance, when USPS didn't deliver to the my home address; Customer service couldn't replace or refund my money. I was told to put a claim in with the bankcard company for my refund due to non-delivery.
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2024-03-06
Dear Esteemed Customer,
I would like to express my sincere gratitude for the opportunity to speak with you earlier today. Your time and valuable feedback are greatly appreciated.
We deeply regret that your recent shopping experience fell short of your expectations and for any inconvenience this may have caused you. Please rest assured that we are committed to investigating the issue thoroughly and taking all necessary steps to rectify it promptly.
Your satisfaction is of paramount importance to us, and we are dedicated to ensuring that every customer's experience with us is exceptional.
Warm regards,
Factory Outlet Store
i could say that all the products in factory outlet store are recomended , base on self expirience that all tools are very usefull especially im as a mom all tool help me to make my work easy . i love the bed its very confortable so lets join and feel all the simple time with factory outlet store
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2024-03-04
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future.
Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
