FJackets.com

Hi Angie, Your feedback matters to us. At FJackets, we believe a great product is only as good as the experience behind it, and when that falls short, it's on us to listen and act. After a thorough review of our records, we were unable to locate any order or communication under your name or account. To ensure we can properly address your concern, we'd love to connect with you directly. Could you please reach out to us at [email protected] with the following details? • Your full name and email address used at checkout • Your order number We look forward to working with you until this is properly resolved. Regards, Team FJackets

Hi John, Thank you for taking the time to share your experience. Your feedback means a great deal to us, and we sincerely apologize that your order did not meet the quality standards FJackets is known for. We want to assure you that your FedEx return shipping charges are fully covered by us, no questions asked. Our Customer Support Supervisor has personally reached out to you with the refund confirmation, and she will continue to follow up until the refund has been successfully processed and received by you. For any pending concerns, she remains your dedicated point of contact and is committed to seeing this through to a complete resolution. At FJackets, every jacket goes through a thorough quality process before it reaches our customers, and we hold ourselves to a high standard with every order. We regret that this was not reflected in your experience, and we are grateful for the opportunity to make it right. Your satisfaction is our priority, and we truly value you as our customer. Warm regards, Team FJackets