Thank you for your feedback. We’re sorry to hear that the dress did not meet your expectations.
We want to assure you that we only sell authentic products, and the items should match the photos on our website. If there is a discrepancy, we take it seriously and will address it with the designer.
As for sizing, we recommend following the provided size chart, but we understand that fit can vary. If you’d like assistance with an exchange or return, please reach out to our support team at [email protected].
We appreciate your order and your honest feedback—it helps us continue to improve.
Hi,
This is Lara with FOSTANI, We completely understand your concerns and would like to assure you that requesting a return through our website is straightforward and user-friendly. You can easily initiate a return by clicking on the "Request a Return" link, which is located in the footer of every page on our website.
After reviewing your case, I see that we have already responded to your inquiries via email and approved your return request, even though it was submitted beyond our standard return timeline. We strive to be flexible and accommodate our customers' needs whenever possible.
I'm sorry to hear about your dissatisfaction and the negative review you posted. Please know that we genuinely aim to provide the best customer service and address all your questions promptly. We believe your review may be misleading and not fully reflective of your genuine experience with our service. We would greatly appreciate it if you could consider removing it.
Hello Roya, hank you for your feedback. I wanted to clarify that leaving an inaccurate review is against our guidelines and can be misleading to others.
We have thoroughly reviewed your order and can confirm that no $60 deduction was made from your store credit. It appears there might be some misunderstanding, and we hope this clarification helps.
Additionally, we took a look at your return request and noted that the reason you submitted was "doesn't suit me." There was no mention of any quality issues in your return request.
We want to assure you that we are an authorized retailer for 40 brands. All the pictures on our website are original and provided directly by the designers. Our products are shipped directly from the designer's warehouses to ensure their authenticity.
If you encounter any quality issues with the dress you ordered, you need to inform us directly so we can address the issue promptly and inform the designer so that wont happen again.
We value our customers feedback and want to ensure their complete satisfaction.
