We are a commercial website that assists customers in getting an entry permit to travel to a foreign country simply and fast. With over 10 years in the international travel field, we understand the procedures, regulations, and especially worries of traveling to a strange country. So that, our team can simplify and clarify things so that travelers can travel confidently, and save time and effort.
Urgent Complaint Regarding Visa Processing Service
I am writing to express my extreme dissatisfaction with the visa processing service I have received from your company. I paid an additional fee for the rush service, expecting prompt and efficient handling of my visa application. However, to my dismay, there has been a complete lack of progress and communication regarding my application.
Despite providing all the necessary documents, including the business invitation letter, I was shocked to discover that it had not been uploaded as required. This oversight is entirely unacceptable, especially considering the additional fee I paid for expedited processing.
Furthermore, the lack of updates and information from your end has been highly frustrating. Each time I inquire about the status of my application, I am met with vague assurances that it is "in process," with no concrete details or timelines provided.
At this point, I have lost all confidence in your ability to handle my visa application effectively. As such, I have no choice but to take matters into my own hands. I intend to visit your Singapore office personally to obtain the Application ID and seek updates on my application.
In addition to the inconvenience and stress caused by this situation, I demand a refund of the USD99 I paid for the rush service, along with compensation for the substandard service I have received. It is utterly unacceptable for a company to charge for expedited service and then fail to deliver on its promises.
I expect a prompt response and resolution to this matter. Failure to do so will leave me with no option but to escalate my complaint further.
GVC 回复2024-03-11
Hi, Nikki.
We are so sorry that we have let you down this time with our service to you.
For some reason, your visa came late. We have confirmed the refund for the rush fee via your email, and the procedure is being processed. Please kindly wait for the money back through your bank account.
If you have any questions, please contact us to support you soon. Once again, honestly, GVC wants to apologize for your experiences and appreciate your feedback about our services, which is the reason for improving our services in the future.
Best regards,
Marcus.
Scam ! Do not use them. Paid for a visa which they never delivered. No refund given.
GVC 回复2024-03-11
Hello, Mogau.
We are so sorry that we have let you down this time with our service to you.
In your order, we had sent your visa 9 days ago. Please check your email to get the visa.
If you have any questions, please contact us to support you soon. Once again, honestly, GVC wants to apologize for your experiences and appreciate your feedback about our services, which is the reason for improving our services in the future.
Best regards,
Marcus.
Ashraf Beshir:
Applied for visa to Saudi Arabia in December, but immediately contacted them and cancelled the application after 10 minutes before I send any documents to them. They agreed for refund of $ 208.
Keep telling me the process can take 15- 45 days. I asked for bank details of the refund transaction but they ignore this. It has now 76 days and still no refund.
I think this is scam company and We should consider legal action against them
GVC 回复2024-03-11
Hello, Ashraf.
We are so sorry that we have let you down this time with our service to you.
In your order, we have entirely confirmed the refund for the services fee via your email & and the procedure is being processed. Please wait a while for the money to be returned to your bank account.
If you have any questions, don't hesitate to get in touch with us to support you soon. Once again, honestly, GVC wants to apologize for your experiences and appreciate your feedback about our services, which is the reason for improving our services in the future.
Best regards,
Marcus.
Paid $522 for two 1 business day visas we needed urgently for travel - they arrived over a week late. We had to buy two new visas upon arrival at the airport and GVC will not issue a refund.
GVC 回复2024-02-29
Hello, Victoria.
We are so sorry that we have let you down this time with our service to you.
In your order, we have entirely confirmed the refund for the rush fee via your email & and the procedure is being processed. Please, kindly wait time for the money back through your bank account.
If you have any questions, please contact us to support you soon. Once again, honestly, GVC wants to apologize for your experiences and appreciate your feedback about our services, which is the reason for improving our services in the future.
Best regards,
Marcus.
I would like to give less than 1 star.
This feels like scam.
Applied for a 24 hrs visa, paid >200$ and received it 2 days later.
And they told me to reschedule the flight instead of telling me visa at arrival is possible.
Rather get your visa everywhere als than here…
GVC 回复2024-02-21
Hello.
We are so sorry that we have let you down this time with our service to you.
In your order, we have entirely confirmed the refunding process for urgent service fees via your email & the refund transaction is under process; we will send you the transfer slip when it is ready. Please, kindly wait time for the refunding.
If you have any questions, please contact us to support you soon. Once again, honestly, we want to apologize for your trip not being as expected and appreciate your feedback about our services, which is the reason for improving our services in the future.
Best wishes,
Marcus.
A discount on future service is not an acceptable. I would never recommend your company. I requested a cancellation after not receiving the visa in 24hours as promised and missing our flight
Was promised a visa in 24 hrs relying on “super urgent within one working day” option listed on website. Requested a cancellation as visa did not come in time no response to phone calls or request for reimbursement.
GVC 回复2024-02-21
Hello, Julia.
We are so sorry that we have let you down this time with our service.
In your order, we have entirely confirmed that your visa came late for some unavoidable reasons via your email. We would like to offer a discount for your next order and send the offer via email. Please check your mail carefully.
If you have any questions, please contact us to support you soon. Once again, honestly, we want to apologize for your trip not being as expected and appreciate your feedback about our services, which is the reason for improving our services in the future.
Best wishes,
Marcus.
I requested a refund on visas to India as applications were never filed. Heard nothing and couldn't reach GVC on any number/email despite their claims of 24/7 customer support. Bots pose as humans on the "live chat". Next is a visit to their offices but I don't expect much from that either.
GVC 回复2024-02-21
Hello, Diana.
We are so sorry that we have let you down this time with our service to you.
We received your payment and reply to you for providing documents. If you have any questions about the refund process, please contact us to support you soon.
Once again, honestly, we appreciate your feedback about our services, which is the reason for improving our services in the future.
Best wishes,
Marcus.
This is a complete SCAM!!!!! Do not use this company. Terrible experience. No one picks up the phone. Don’t bother!!!
GVC 回复2024-02-20
Hello, Farrah.
We are so sorry that we have let you down this time with our service to you.
In your order, we have confirmed the refund via your email & and the procedure is being processed. Please, kindly wait time for the money back.
If you have any questions, please contact us to support you soon. Once again, honestly, we want to apologize for your case and appreciate your feedback about our services, which is the reason for improving our services in the future.
Best regards,
Marcus.
I just want to say, I paid 148 dollars for urgent visa within 24h and I got it from them after 4 days exactly, and after search it showed that kuwait visa is for free.. so check if its free at kuwait government site!!
GVC 回复2024-02-20
Hi, Abdelrahman.
We are so sorry that we have let you down this time with our service to you. GVC is an agency that supports customers who get visas more quickly than they do.
In your order, we have sent your visa via your email. It's taken longer than expected due to some procedures by the Kuwait government.
If you have any questions, please contact us to support you soon. Once again, honestly, we want to apologize for your experiences and appreciate your feedback about our services, which is the reason for improving our services in the future.
Best regards,
Marcus.
OMG I should have read all these comments before I plased the order. I was totaly scamed with hidden fees.
There is no way I would play that amout of money if I could have seen total summary before my payment.
After paying I immediately contacted them in 3 or 4 ways asking to cancel my order and refund my money. No answer. I'm so mad. I lost half of my vocation budget
GVC 回复2024-02-20
Hello, Mr Doville.
We are so sorry that we have let you down this time with our service to you.
In your order, we have entirely confirmed the refund via your email & and the procedure is being processed. Please, kindly wait time for the money back through your bank account.
If you have any questions, please contact us to support you soon. Once again, honestly, GVC wants to apologize for your experiences and appreciate your feedback about our services, which is the reason for improving our services in the future.
Best regards,
Marcus.
Paid $140 for an Indian visa that should cost $40. They are a scam. BLOCK AND COMPLAIN.
GVC 回复2024-02-29
Hello, Christopher.
We are so sorry that we have let you down this time with our service to you.
We have already received your payment for your order, and we don't know why you canceled it. We tried contacting you via mail but didn't receive any reply. So, you can recheck your email to get support from us now.
If you have any questions, please contact us to support you soon. Once again, honestly, we want to apologize for the experience and appreciate your feedback about our services, which is the reason for improving our services in the future.
Best wishes,
Marcus.
WHAT A TERRIBLE UNPROFESSIONAL EXPERIENCE!!! THIS IS A SCAM!! it deserves to be reported to the authorities as fraudulent company. I was charged 75% more than the correct amount for a Ugandan visa. I have received the visa for significantly less without any issue. This is unprofessional and fraudulent behavior. They have refused to refund my money and should be charged with fraud. If I could give them a zero, I would. Trust all the negative reviews. I have just requested for a full refund. I NEED MY MONEY BACK
GVC 回复2024-02-21
Hello, Larma.
We are so sorry that we have let you down this time with our service to you.
We received your cancellation request in your order, and the procedure is being processed. If it has any update, we will confirm you via your email. Please, check your email carefully.
If you have any questions, please contact us to support you soon. Once again, honestly, we want to apologize for your case and appreciate your feedback about our services, which is the reason for improving our services in the future.
Best wishes,
Marcus.
Literally a SCAM!! Stay FAR AWAY!!! They promised to get me an urgent visa and failed to do so. Wasted my time and money booking the flight and hotel to just tell me the processing time is the same as through official channels. I literally wasted a lot of money plus I missed my meeting.
GVC 回复2024-02-20
Hello, Milica.
We are so sorry that we have let you down this time with our service to you.
In your order, we have entirely confirmed the refund process for urgent fees via your email & the procedure is under process. Please, wait time for the money back through your bank account.
If you have any questions, please contact us to support you soon. Once again, honestly, we want to apologize for your trip not being as you expected, and we appreciate your feedback about our services, which is the reason for improving our services in the future.
Best wishes,
Marcus.
The money was deducted by only adding my bank details and i only entered the website to check the fees.
200 USD.
Nobody is answering me
GVC 回复2024-02-20
Hello, sir.
We are so sorry that we have let you down this time with our service to you.
In your order, we have entirely confirmed the refund via your email & and the procedure is being processed.
Please, kindly wait time for the money back through your bank account.
If you have any questions, please contact us to support you soon. Once again, honestly, we want to apologize for your case and appreciate your feedback about our services, which is the reason for improving our services in the future.
Best regards,
Marcus.
Tried to use these guys for a Indonesian tourist visa. I called them before placing an order, was lied to by their staff, then refused a refund. If you are going to Indonesia, you most likely can get a visa on arrival. If you are going anywhere else, you can probably find support from a company that won't steal your money.
Edit after receiving reply: There is absolutely no excuse for your staff to lie to me. Shameful behaviour.
GVC 回复2024-02-21
Hello, Marc.
We are so sorry that we have let you down this time with our service to you. GVC operates as an agency to support customers that take visas more quickly than they do. Therefore, we will charge service fees & government fees (compulsory).
In your order, we have already sent your e-visa via your email. Therefore, we can't process of refund for your order.
If you have any questions, please contact us to support you soon. Once again, honestly, we want to apologize for your experiences and appreciate your feedback about our services, which is the reason for improving our services in the future.
Best wishes,
Marcus.
This site is sponsored to show top of the list when you search for a specific country visa. it is designed to look as if it is connected to or is the official visa site of that country. However it is not. I was charged $159 for a Rwanda visa (including an additional penalty fee to processing a visa for a UK passport). It was only after paying the fee I did my further checks to find that UK nationals are given a visa free on arrival. I tried to cancel my application with Global Visa Corp but of course they would not accept to refund the fee. I have challenged them on their scam but they are adamant. DO NOT USE THIS "SERVICE"
GVC 回复2024-02-21
Hello, Steve.
We are so sorry that we have let you down this time with our service to you. GVC is an agency that supports customers who take visas more quickly than they do, so we also charge a service fee.
We are clarifying that the refund request is unacceptable. We sent your visa on time your order and sent it via your email.
If you have any questions, please contact us to support you soon. Once again, honestly, we appreciate your feedback about our services, which is the reason for improving our services in the future.
Best wishes,
Marcus.
SCAM WARNING
Do not use this atrocious company. Complete waste of time, Disgusting service, Hidden fees, No end product.Would strongly discourage unless you want too lose money.
GVC 回复2024-02-20
Good evening.
We are so sorry that we have let you down this time with our service to you.
We want to confirm that we didn't find any order from you or any payment you charged for GVC. Please check your email or contact us via [email protected] to have supported from us soon.
Once again, honestly, we want to apologize for the misunderstanding and appreciate your feedback about our services, which is the reason for improving our services in the future.
Best wishes,
Marcus.
SCAM!!! Stay clear from Global visa service/Corp. They will never show you the fee upfront, and you will get overcharged and never receive the service you paid for. I'm writing this review to raise awareness because I got scammed and they wasted my time. and I still haven't gotten my money back. terrible experience.
GVC 回复2024-02-20
Hello, Humed.
We are so sorry that we have let you down this time with our service to you.
We want to confirm that we didn't find any order from you or any payment you charged for GVC. Please check your email or contact us via [email protected] to have supported from us soon.
Once again, honestly, we want to apologize for the misunderstanding and appreciate your feedback about our services, which is the reason for improving our services in the future.
Best wishes,
Marcus.
I’m quite deceived by your services. You ask for additional fees and in the end when I person enters a country, the visa is not valid as it shows unpaid when in fact it’s been paid for and more. What kind of agency do you run. I will make sure to put negative remarks everywhere I can, so others don’t fall victim to your scam
GVC 回复2024-02-20
Hello, Erin.
We are so sorry that we have let you down this time with our service to you.
In your order, we have entirely confirmed the order was overpaid via your email & and the procedure is being processed. We also wholly refund process for vIsa arrival ($200) and confirm you via email. Please, kindly wait time for the money back through your bank account.
If you have any questions, please contact us to support you soon. Once again, honestly, we want to apologize for your case and appreciate your feedback about our services, which is the reason for improving our services in the future.
Best regards,
Marcus.
Fraudulent Website - DO NOT USE!!!!
I thought I'd clicked on the Bahrain Gov website. But no... Global Visa Corps charged me $242 for a $10 visa to Bahrain.
But the amount you are being charged doesn't show until after you press "continue" and then its too late as the transaction takes place immediately - absolutely scandalous!! They have a 5-hour refund request policy - but they don't even honor this! I contacted them via Email, Tawk and Messenger within 30 minutes of my mistake and they refused to refund me.
I have posted on X (formerly twitter), Facebook and Instagram to warn others.
Disgusted and outraged by their criminal practices.
UPDATE: I sent them a screen shot of this review on 29/Jan/24 and I posted the same on X (formerly Twitter) and tagged them. They came back to me immediately saying they would refund my money but it could take between 15 and 45 days. I’m now on day 14 of waiting - so will keep checking my bank account!
GVC 回复2024-02-20
Hello, Amanda.
We are so sorry that we have let you down this time with our service to you.
In your order, we have entirely confirmed the refunding process via your email & procedure is under process. Please, kindly wait time for the money back through your bank account.
If you have any questions, please contact us to support you soon. Once again, honestly, we want to apologize for your case and appreciate your feedback about our services, which is the reason for improving our services in the future.
Best wishes,
Marcus.
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