Gorchic（www.gorchic.com）在 OK.one 的综合评分为 3.9 分（满分 5 分），基于本站收录的 100 条用户评价，属于购物与时尚分类，口碑一般。24% 的评价为 1 星，差评比例偏高；商家回复了 89% 的差评。数据最后更新于 2026-08-11。
未解决的质量问题 – 订单号 2026072233578788。 我写这封信是为了跟进我最近的订单以及我之前于 2026 年 7 月 23 日发布的 Trustpilot 评论。虽然我最初的订购过程以及与支持团队的互动都是积极的，但不幸的是，我在收到该物品后的经历非常令人沮丧。 我终于收到了充满灵感的包，但我对产品的整体质量感到非常失望。我对这款充满灵感的包的评价是 5/10。 具体来说： • 持久的化学气味：该袋子具有强烈的化学气味，即使在通风良好的空间中晾置几天后，这种气味仍然完全存在。 • 缝合缺陷：接缝处有一些明显的缺陷和松线。 订购产品时，我选择了标准选项，而不是主选项；其工艺绝对达不到产品照片、网站视频和 TikTok 内容中所描述的水平。气味很浓烈！然而，最令人失望的是客户服务团队缺乏沟通。在通过电子邮件详细说明包的整体质量并向提供的两个 WhatsApp 联系号码发送消息后，我尚未收到客户服务团队的任何回复。这是非常令人失望的。
我十天前从这个网站订购了一个包。仍然没有收到他们关于运输的任何消息。我通过电子邮件、WhatsApp 和网站聊天向他们发送消息，但没有人回复。我非常失望，想知道这是否是一个诈骗网站？如果几天后他们仍然没有回复我，我会联系我的银行要求退款。
第一次购买，送货时间有点长，但他们预先告诉你，亚马逊送货有点破坏，但这是值得等待的，漂亮的包，我喜欢它！
我什至不知道从哪里开始。我很失望。在对这个网站持怀疑态度并查看了 TikTok、Insta 和网络上的评论后，我抓住了机会。 我买了一枚简单的卡地亚戒指作为开始，就像许多其他人一样，我为自己的钱而努力工作。我真的很期待给自己一点小小的款待。 花了 6 周多的时间，我的物品才被重新运回中国。显然是由于“地址错误”。事实并非如此。我三次检查了地址是否正确。甚至他们在发货前上传的我的物品的视频也有正确的地址。当我给他们发电子邮件要求全额退款到我原来的付款或商店积分（如果不可能）时，我收到一封自动回复的电子邮件，说他们会在 24 小时内回复。 24小时后我再次发邮件。现在已经四天了，我还没有收到任何回复。我没有收到任何物品并且丢失了我的钱。所以如此如此失望。
很棒的客户服务，迫不及待地想收到我的产品！
回应在解决此问题时提供的最新不正确答复。请花点时间查看我之前的回复，如下所示。 致问题/投诉回应者： 如您所知，您所说的 2026 年 8 月 4 日收到的“正确的黑包”再次不正确，我收到了一封电子邮件，说明了这一点。如果您愿意，我可以发布该电子邮件并附上贵公司的解释，说明问题所在。是的，确实，您确实发送了三个不正确的袋子来解决 2026 年 7 月 5 日起的原始错误。声明您允许我保留它们绝对令人兴奋，尤其是当我在您将这三个袋子全部发送出去之前在查看视频后通知您它们是不正确的。您给我发了一封电子邮件，说明要等到收到物品后再通知您任何问题。如果您愿意，我可以再次发布这些电子邮件。 显然，您在本网站上审查和解决我个人的担忧似乎存在问题，因为我在最初的帖子中指出，我们今天在这里的原因是因为您在通知您第一批货物不正确后屏蔽了我的电子邮件地址。只是，在这个网站上发布后，您是否通过新的电子邮件线程联系我来解决我的担忧，如果您愿意，我可以发布时间表/电子邮件。所以是的，直到那时我才被忽视。 不幸的是，我仍然没有收到我购买的 2 件未完成的物品。
Hi there, We sincerely apologize for the mistakes made with your order. We acknowledge that the package shipped on July 8 contained the wrong color, and this was our responsibility. Once the error was confirmed, we immediately arranged a replacement shipment on July 12. Unfortunately, the warehouse made another mistake and sent the incorrect color again. We fully understand how frustrating and disappointing it was to experience the same issue twice. To resolve the matter, we arranged a third shipment on July 24 containing the correct black bag. According to the delivery record, the correct item was successfully delivered to you on August 4. In total, we sent three bags in order to correct the original mistake. We also did not require you to return either of the incorrectly shipped bags and allowed you to keep them at no additional cost. We are also sorry that one of our previous public responses did not accurately address your individual situation. That response should have been reviewed more carefully before being posted. However, we would respectfully clarify that our team did not ignore or abandon your case. We continued arranging replacements until the correct bag was delivered. For this reason, we are surprised that the updated review still presents the matter as though no solution was provided. We sincerely apologize again for the repeated warehouse errors and the inconvenience they caused, but we hope the complete timeline above helps clarify the actions taken to resolve your order. Kind regards, Gorchic Team
他们绝对是最好的！从质量到客户服务！我已经从他们那里订购了 4 次，并且对我订购的所有东西都很着迷。运输过程中出现了一些问题，直到他们将其发送出去并且他们才100%正确。绝对推荐！！！！！！！
几天前，还没人给我发关于我的行李的信息。我收到一条消息。我的包已发货，但没有质量检查视频，而且我的卡收费比他们告诉我的订单金额要高得多。这几天没人给我回信息了。 更新：我的银行没有出现转换问题，几天后，而不是 24 小时后，Gorchic 给我回复了消息，并告诉我，我订购的行李中没有发送高质量的视频。我感觉自己被骗了。
Hi there, We’re sorry for the confusion and frustration this has caused. We would like to clarify that our customer service team responds to customer inquiries within 24 hours. If you have not seen our reply, please check your spam or junk folder, as our emails may occasionally be filtered there. We have also sent you an SMS containing your order link. By opening that link, you can directly view the 【QC video】 and the 【latest tracking information】 for your order, including the shipment that has already been dispatched. Regarding the amount charged to your card, if the amount shown by your bank is higher than the order total, please send us a screenshot with all sensitive card information hidden. Any additional currency-conversion or international transaction fee is normally charged by the card issuer or bank rather than collected by our store, but we are happy to verify the transaction for you. Please check your email, spam folder, and SMS messages for the latest updates. Our team remains available and will continue assisting you with the order. Kind regards, Gorchic Team
我从 Gorchic 订购的经历只有积极的经历。他们确实是一家善良的公司，提供优质、状况完美的商品，就像网站上显示的那样。所有物品都包装完好，发货及时，我喜欢他们在发货前向您发送产品图片和视频的方式，这让客户对购买感到放心。我喜欢 Gorchic，并将继续从他们那里订购💕
Gorchic 拥有非常好的产品和优质的客户服务。我订购了三袋，对一切都很满意。
我喜欢我订购的钱包，追踪信息准确，我在承诺的时间内收到了。我将再次从这家公司订购。
我的 CC 都不起作用。我认为这是一个骗局。
Hi there, We’re sorry for the concern caused by the unsuccessful payment attempts. We checked the payment records associated with the attempts, and the decline reasons returned by the payment system were insufficient funds, incorrect card verification/password information, or the transaction being declined by the issuing bank. These declines are determined by the card issuer or your card payment system rather than by us, and an unsuccessful payment does not mean that an order was successfully charged. We recommend contacting your bank directly to confirm your card information, available balance, and whether international or online transactions are currently permitted on the card. We take payment security seriously and are happy to help verify the payment status if you continue to experience difficulty. Kind regards, Gorchic Team
我的经历是我经历过的最好的经历之一。我不小心选错了商品并立即通知他们。他们竭尽全力为我找到合适的物品。完全值得的购物体验，迫不及待地想得到我的新钱包。
优质的产品、友好的客户服务以及对电子邮件的回复。 订购了一件商品，我担心它会如何运送，但我确信它会正确运送，而且确实如此。 完美无瑕的包包！ 喜欢我从他们那里得到的一切！
我还没有收到订单，但是客户服务非常出色！我在处理订单时遇到了麻烦，他们的团队非常有帮助。他们回答了我的所有问题，帮助我完成了购买，并且每次我联系时都迅速回复。根据我对他们客户服务的经验，我将来肯定会从他们那里购买更多商品！
高尔奇骗了我！我下了单，价格是147.99。我的屏幕上弹出“付款失败”的消息，但钱已从我的帐户中扣除。当我试图查找我的订单时，却说我没有！我已经发电子邮件并尝试与他们联系，但没有收到他们的任何消息。非常失望和不安。
Hi there, We’re sorry for the concern and frustration this situation has caused. We have tried to locate the transaction using the name shown on this review, but at present we are unable to find any matching order or successful payment record in our system. If your bank account was charged $147.99 despite the website showing “payment failed,” please contact our customer service team and provide a screenshot of the completed charge. For your security, please hide your full card number and any other sensitive banking information. Once we receive the payment screenshot, we will submit the transaction details to our payment provider and banking partner for investigation to determine where the funds were processed and why no order was created. We take payment discrepancies seriously and will review the case based on the actual transaction records. Kind regards, Gorchic Team
最好的客户服务。如果他们没有回复，请不要惊慌，因为他们会尽快回复。我想是因为不同的时区。始终对如此注重细节的质量感到满意。感人的。谢谢你所做的一切！
这家公司是诚实值得信赖并且非常有帮助的。肯定会从他们那里购买更多产品
由于没有联系而留下一星评论后，该公司联系了我，并为我损坏的包寄了一个新的替换包，并为不起作用的 Gucci 包寄了一条新肩带。我删除了 1 星评论，现在可以给出正面评价。 4 星是因为收到答案的时间较长。今天我收到了另一个来自不同订单的包，它非常漂亮。我强烈建议选择顶级品质的包包。
Hi there, Thank you so much for updating your review and giving us the opportunity to make things right. We’re very glad that the replacement bag and new strap have now been arranged, and even happier to hear that the bag from your other order arrived and that you find it gorgeous! We also truly appreciate your recommendation of our Top Quality collection. At the same time, we completely understand the 4-star rating and apologize again for the longer-than-expected response time. We’re continuing to improve our customer service process so issues can be handled more quickly and smoothly. Thank you again for your patience, understanding, and continued support. Kind regards, Gorchic Team
绝对有最糟糕的公司除了谎言什么也不告诉你。我已经承诺退款好几个星期了！我被告知要向我的银行核实，我已经核实了，他们绝对没有显示任何待处理的信息。他们告诉我需要 2-7 个工作日，但已经过去几周了，仍然没有任何进展。他们只不过是一个骗局。他们会拿走你的钱，而你将永远看不到你订购的产品。下面的电子邮件是他们于 7/20/2026 发来的，告诉我为什么我仍然没有退款！此后我已经发送了两封后续电子邮件，但没有收到任何回复。他们继续忽视我并对我撒谎。不要从他们那里购买任何东西！有趣的是，我一次又一次地从他们那里得到同样的自动回复。 2-7 天并归咎于我的银行。下面的电子邮件我不断收到与其他电子邮件相矛盾的电子邮件。 “你好， 谢谢您的留言。对于延迟以及由此造成的挫败感，我们深表歉意。 您的退款请求已提交，目前正在由银行和支付提供商审核/处理。退款预计会在 2-7 天内返回到您的原始付款帐户，具体取决于您银行的处理时间。 我们理解您一直在等待，我们不会忽视这件事。一旦退款证明/收据可用，我们也会尽快向您提供。 感谢您的耐心等待，对于给您带来的不便，我们再次深表歉意。 最好的问候， 高奇官方服务”
Hi there, We’re very sorry for the frustration and confusion caused by the previous communication. We have repeatedly reconfirmed this refund with our payment provider and banking partner, and the refund has been successfully processed. We have also sent the ARN (Acquirer Reference Number) to you by email. This number allows your card-issuing bank to trace the refund directly within the banking network. Please check your inbox as well as your spam or junk folder for our latest email containing the ARN. Since it is currently the weekend, we kindly ask that you contact your bank on Monday and provide them with the ARN. Please specifically ask the bank to trace the refund using the ARN, rather than only checking whether there is a pending refund on the account. We understand why the extended wait has been upsetting, and we apologize that our earlier replies did not provide you with this specific tracking information sooner. However, we would like to clarify that the refund has been completed on our side and we have provided the banking reference needed to locate the funds. Kind regards, Gorchic Team
共 100 条符合条件的评价