Gorchic

Hi there, We’re very sorry that the QC video caused this misunderstanding and made you concerned about the condition of the bag. The leather piece shown near the zipper was an extra temporary material used by the warehouse while testing the zipper. It was not part of the finished bag and was removed after the zipper test was completed. The zipper itself was not broken, and there was no attempt to hide a defect in the video. Our customer service team has explained this during our communication and recommended that you receive the bag first so you can inspect the actual item and compare it carefully with the QC materials. We’re also sorry if you did not see our replies. Please check your inbox and spam or junk folder, as our emails may occasionally be filtered there. If the bag arrives with an actual quality or functional issue, please send us clear photos or a video, and we will review it promptly and provide the appropriate after-sales solution. We sincerely apologize again for the confusion caused by the video. Kind regards, Gorchic Team

Hi Helen, We’re sorry that the packaging and initial appearance of the bag caused disappointment. The Speedy style you purchased is a soft, structured leather-style bag with a square shape. To reduce unnecessary volume during international transportation, this style may be shipped folded when a box has not been purchased. Temporary creases can appear when the bag is first unpacked, but they normally relax after the bag is opened, shaped, and used for several days. This does not necessarily mean the bag is damaged. Our records show that our customer service team responded to your emails within 24 hours. Please also check your spam or junk folder, as replies may occasionally be filtered there. Although the concern was related to the bag’s appearance after unpacking rather than a confirmed manufacturing defect, we still offered a one-time free replacement because we value your experience. However, the original order did not include payment for a box. Since you requested an additional box and upgraded boxed delivery for the replacement, the related packaging and shipping cost would need to be paid separately. We would also like to clarify that customers and influencers receive products produced under the same quality and inspection standards. We do not intentionally send different-quality bags to influencers. Product materials vary by style and are listed on the relevant product page. We welcome honest feedback, but we respectfully ask that claims about our products and service be based on verified information. We remain willing to communicate with you and work toward a fair resolution. Kind regards, Gorchic Team

Hi Kit, We’re sorry that the bag you received did not appear to match the item shown in your order. If the wrong item was sent, please don’t worry. Once the issue is verified, we will arrange a one-time free replacement and provide the most appropriate reshipment solution. At present, we’re unable to locate an order using the name shown on this review. Please email [[email protected]] with your order number or the full recipient name used for delivery. Kindly also include clear photos of the received bag, the package label, and the specific details that differ from the product images so our team can verify the issue promptly. We take this matter seriously and remain committed to resolving it properly for you. Kind regards, Gorchic Team