HANTENCNC is a professional laser machine manufacturer with over 20 years of experience in designing and manufacturing laser equipment. The company specializes in a comprehensive range of products, including laser cleaning machines, laser welding machines, laser marking machines, and glass laser drilling machines.
I am starting to seriously regret buying a laser from them and I have yet to start that machine . Before buying it they are full of promises and communication is instant . Not matter the time be it 3 am or 3 pm , Monday or Saturday night , you will get instant communication . All so polite . The problem is after you paid . The after sale is abysmal . You send a message and it takes three days to reply and the reply is unsatisfactory . Before buying it I really explained that I needed to be taught how to use that laser . Of course promises of full support was given to me . I didn’t need to worry. Well my full support came into the form of a 90 seconds promotional video with music in the background and no tutorial showing me how to switch on the machine . That’s it . I bought a “backpack laser “ . Honestly the design is so bad it is impossible to carry . I had to buy an harness at an extra £150 to be able to carry it . I have yet to start the machine because it’s incompatible with standard compressors ( which you need ) . So because they didn’t provide me with a connector I am now spending a week trying to find a solution because nobody has a clue how to connect it . It has been problem after problem and every time instead of taking responsibility they dismiss it . Like I bought an extractor and they sent it to me with a hole going right through in the filter. The last filter before the mechanical components . A filter that contain small carbon granule which in my opinion will go right through the fan and mechanical components . But apparently no I shouldn’t worry and anyways if it’s damaged it’s not their fault but the custom fault . Before that they sent me the wrist monitor via a different carrier and when I opened the box it was missing . The carrier had 1 star out of 10000 reviews. Once again don’t expect an instant replacement . It took a month before they finally agreed to send a replacement . I am worried now of the decision I made . I tried to cut the middle man by buying directly from them and that might be a big mistake .
WARNING: DO NOT BUY FROM HANTENCNCser machine from…
Buying an industrial laser machine from HantenCNC has been the worst decision for my business. Their quality control is non-existent—the unit arrived defective, forcing me to ship parts back to China and losing months of operation. Their post-sales support is terrible, promises are constantly broken, and communication is completely unprofessional. Even after promising in writing to provide basic re-assembly instructions when the repaired parts arrived, they failed to send anything, leaving my business paralyzed once again. They have zero respect for their clients' time and money. Stay away from HantenCNC if you value your business.
Excellent approach from day one. Anna was professional and helpful. Yous technicians the reply promptly. In general you have an extraordinary sales and after sales support.
I researched 5 manufacturers of CW lasers and Hanten CNC was the only one to get me in touch with another purchaser. Their experience was good. They said Hanten CNC was very good with after sales support. Since I'm not very knowledgeable about cleaning lasers I knew I would need plenty of after sales support. Since receiving my cleaning laser 1.5 months ago I've had to contact after sales service staff twice. Both times they were able to solve my problems; both problems being user error.
I bought a laser cleaning machine from HantenCNC and the whole experience was very solid.
Communication was fast and clear, and every question I had was answered in detail.
The machine arrived well-packed and works exactly as described — strong, stable and reliable.
What impressed me most was the support during and after the purchase.
I had specific requirements for cleaning wood and old coatings, and they took the time to guide me through the settings and adjustments.
Overall, trustworthy company, good communication, and equipment that performs.
I would buy from them again.
hi bought a 100w pulse laser cleaner, all the information i ask was right, the shipping was done perfectly and faster than i spect, and the machine i bough, work hard several days under the hot sun of the canary island. and never have problems.
Good clear communication and confidence in buying from this company again.
After discussions with several companies, this was the company that stood out.
A lot to learn and consider, however the service back up has been considered and helpful.
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