I needed more sets of heawea low and high power cords because we use our two units daily, even sometimes overnight. But we could not wait months to receive them. I contacted customer service and asked what we could do abd was told express shipping would get them here quickly. I also asked if my loyalty rewards could be applied and this was reflected on the invoice I received from Paypal. Everything went smoothly and we got the cords in a week instead of months! Great product, wonderful results, and very helpful customer service experience ❤️
HeaWea MicroGen has helped me. After about 3 weeks of using the Blood Purifier. I really didn't notice much at first but realised that my sweat (and I live in Ghana, a tropical country) didn't smell as much (scoring 2 instead of 8 on a scale of 1-10). I am using it for three other reasons, and I believe with a bit of patience, in the next few weeks, I shall see positive results. Thank you HeaWea.
From the start, Anne was super helpful in helping guide me in choosing the right product for me, explaining the differences etc. I purchased an Microzgen for myself and a Spooky 2 Generator kit for my elderly parents. I'm currently in the process of learning how everything works and post sale Anne has been an absolute delight in continuing to guide me. I really appreciate the help. It's too early to tell the results but I am seeing some effects of the machine and Facebook is a great safe place for support and tips. Thank you Anne, wishing everyone at Spooky 2 / Microgen a Happy New Year filled with abundant health!
Thank you LEO QI !
I am very happy with my 2 Microgen Devices that I got about 3 weeks ago, It is very convenient to have a Contact Treatment with a Portable Device. I run Blood Purifier on one device an Zapper on the other in the same time.
Leo Qi is very good and knowledgeable in his prompt and at the object answers to my questions. I appreciate his answers very much. Thank you very much Leo Qi!
Nicolae Marinescu
Thank you so much Lisa Zhang for sublime service 👍
I received my boxes of Spooky2 Scalar and the Generator X-Pro. Neatly packed and in good order.
I want to thank the Customer Service (Lisa Zhang) for the sublime help in the choice of the right products and in the swift ordering and payment process!! Lisa is great (⭐️⭐️⭐️⭐️⭐️) and knows how to help the customer! Her proposal to pay directly via Paypal made the process easy peasy and she did take care of all the rest!! A special thanks to Lisa 🙏🏼😘
I already spent my first night sleeping in the scalar waves of Spooky2 👍
All through placing the first order, to our wish to change it and the process involved getting it right has been textbook example of top notch customer support. Very polite and fast response with honest and swift financial handling. High trust and pleasant experience in a class of its own for online purchasing.
I have started using HeaWea MicroGen since yesterday.
我是从昨天开始用HeaWea MicroGen。
I am still on the Blood Purification treatment program.
我还在开始的血液排毒程序中。
I feel the Blood Purification treatment extremely good.
我觉得这个血液排毒程序非常的好！
I had a deep sleep last night and woke up fully charged this morning.
昨晚我睡的很深，今早醒来觉得精神非常饱满。
I have repeat order for another set of HeaWea MicroGen.
今天我又下单买了另一个HeaWea MicroGen。
The after sales support of Mr. Leo Qi of HeaWea support team has been extremely responsive and helpful as well.
售后服务的Leo Qi先生对我的任何疑问都很快的一一解答。
Thank you very much to have HeaWea MicroGen.
很感恩可以有HeaWea MicroGen。
Thank you again
再次的感谢！
Winson Tan
Malaysia
Not really sure how this works - but it works! I have chronic arthritis and my left knee became so bad I couldn't straighten in. One session of the Heawea and I'm walking without any pain or stiffness. Now a household staple!
I purchased a Heawea Microgen two years ago. I had tried a friend's first, so I knew it worked. It gets used a lot - I'm pretty active, so I get injured with some regularity and it reduces my recovery time. I've needed to use customer service a couple of times, but the most recent time was a real standout. I simply couldn't get my Microgen to connect to the computer. I had tried a few cables, and had followed every FAQ and guide. Jared at Microgen support consistently helped me to try to get it going again. (Ultimately I tried a 4th cable, which worked, which is what Jared had told me to do). Good customer service is rare these days. I'm so glad I bought the Microgen. I can't recommend the experience highly enough.
I highly recommend Microgen.
The product quality is consistently outstanding.
Customer service I cannot fault, kind supportive and prompt.
With the health issues I have Microgen has given me more mobility over the last months and eased my pain to the level where I have more than halved my pain medication.
Finally, a very big thank you to Jared Jiang for all his kindness and support, he is a credit to the team.
Ruth
Australia.
I had many questions about Microgen and Anna was helping me. She sent me Whatsapp message and our communication was fast and right to the point. She solved my concerns, was very polite and professional. Thanks Anna.
I was having difficulty uploading the terrain programs
I was having difficulty uploading the terrain program into my MicroGen and requested support. Vicky responded very quickly (there is a significant time difference). She was very helpful, throrough (we had to exchange a few emails) and kind. The problem was solved and I am enjoying my new set of programs.
Lisa was very knowledgeable & helped me with all my questions . She is an asset to the company . She was kind & patient with me as I had a lot of questions for her .i thank her & your company for a good customer service
Jared was extremely helpful!! He promptly responded to my concerns and issues, set up a time to connect with me via team viewer to guide me through my connect issues and answered all of my questions. very pleasant customer support session. thank you HeaWea!
I had a problem with my device and within 24 hours I got an answer and a new device was sent within a few days. The support is exceptional, really amazed by the support team. Big thanks to Vicky!
Spooky2 Rife
Ahaharmony
Faithful Chemical
Tohmo