HondaPartsNow.com

Hi Steven, Thank you for your feedback. We sincerely apologize for the experience you described. After reviewing your case, we identified that errors were made during the handling of your order. This is not the level of service we strive to provide, and we take matters like this very seriously. Management has reviewed the interaction, and appropriate disciplinary action has been taken with customer service representative involved. We regret the inconvenience caused and appreciate you bringing it to our attention.

Hi Rick, Thank you for your feedback. We apologize that your experience did not meet your expectations. OEM part pricing is based on manufacturer catalog data and may occasionally change due to updates in manufacturer pricing. When a pricing discrepancy is identified before shipment, customers are given the option to approve the updated total or cancel the order. Regarding your calls, our records indicate that the calls were disconnected before a representative was able to complete the conversation. We regret the inconvenience and appreciate your feedback as we continue working to improve our customer experience.

Hi Alex, Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced. We take all feedback seriously and would love to assist you further. We have submitted an RMA request for proper investigation on your behalf, please check your inbox, including junk/ spam folder in 24 to 48 hours. Your feedback is essential for improving our services. Thank you for bringing this to our attention.

Hi Joseph, We're glad to hear you were satisfied with the quality of the product. Most OEM parts supplied by the manufacturer do not include installation instructions, however, you could find repair tips and installation guide for your part and vehicle with our Customer Assistant Chat. We appreciate your feedback and will take your comments into consideration.

Hi Matthew, We're sorry to hear about your experience. Our policy requires wrong-part claims to be reported within five business days of delivery. As your order was delivered in June and the request was made in August, it falls outside of our reporting timeframe. As a courtesy, we have submitted an RMA request on your behalf for review. While we cannot guarantee approval due to the elapsed timeframe, our team will evaluate the request in accordance with our return policy. We appreciate your feedback. For more information regarding our returns policy, please visit: https://www.hondapartsnow.com/service/honda-return_policy.html

Hi Zack, We'd like to clarify that we only sell genuine Honda OEM parts sourced directly through the manufacturer. We take all feedback seriously and would love to assist you further. Before we could take a second look, we have requested more information on Trustpilot, please take your time and answer in detail as much as possible if you believe you received an incorrect or previously used part, We appreciate your feedback.